WHY PROSPECTS 
AREN’T CALLING 
YOU BACK 
AND WHAT YOU CAN DO ABOUT IT
LET’S FACE IT: 
Sometimes, even after you’ve left 
repeated messages, your prospect 
doesn’t return your phone call. 
“Maybe they’re busy,” you tell 
yourself. “Maybe they don’t call 
anyone back.” 
But that’s only part of the truth.
THE REALITY? 
They’re not calling you back 
because you haven’t given them 
a reason to pick up the phone.
DO YOUR CALLS 
SOUND LIKE THIS? 
“Hey, I have fantastic idea 
I want to share with you!”
AND CHANGE THE 
CONVERSATION
CHANGE THE 
CONVERSATION 
Give them a reason to 
call you back. 
We call this the 
Valid Business Reason.
LOCK ONTO THIS: 
A Valid Business Reason 
is not why you want to 
talk to the prospect. 
It’s why the prospect 
should want to talk to you.
3 A 
VALID 
BUSINESS REASON 
HAS THREE 
COMPONENTS
1. SHOWS YOU KNOW 
SOMETHING ABOUT 
THEIR BUSINESS
2. GIVES THEM A 
SPECIFIC REASON 
TO MEET WITH YOU
3. GIVES THEM A 
REASON TO MEET 
WITH YOU NOW
AND LOCK ONTO THIS: 
A process reason 
is better 
than a 
product 
reason.
A PRODUCT REASON 
SOUNDS LIKE: 
“I’d love to talk to you 
about our new XYZ line 
and how it can boost 
revenue and profit for you 
in the next quarter.”
A PROCESS REASON 
SOUNDS LIKE: 
“Our diagnostic system 
has uncovered unique 
opportunities for a 
several companies similar 
to yours. I’d like to take 
you through it.”
More clients are 
intrigued and excited about 
a process they can apply than 
a product they can buy.
Wonder if the reason 
you’re offering is a 
Valid Business Reason?
IT IS A VALID 
BUSINESS REASON… 
if it’s why the prospect 
should want the meeting, 
not why you want it.
TAKE TIME TO GET IT RIGHT. 
A really good 
Valid Business Reason 
has two huge advantages: 
1 
You’re more 
likely to get 
the meeting. 
2 
The meeting 
is more likely 
to go well.
Need help 
getting more 
appointments? 
Learn about our 
Appointment Lab

Why prospects aren’t calling you back

  • 1.
    WHY PROSPECTS AREN’TCALLING YOU BACK AND WHAT YOU CAN DO ABOUT IT
  • 2.
    LET’S FACE IT: Sometimes, even after you’ve left repeated messages, your prospect doesn’t return your phone call. “Maybe they’re busy,” you tell yourself. “Maybe they don’t call anyone back.” But that’s only part of the truth.
  • 3.
    THE REALITY? They’renot calling you back because you haven’t given them a reason to pick up the phone.
  • 4.
    DO YOUR CALLS SOUND LIKE THIS? “Hey, I have fantastic idea I want to share with you!”
  • 5.
    AND CHANGE THE CONVERSATION
  • 6.
    CHANGE THE CONVERSATION Give them a reason to call you back. We call this the Valid Business Reason.
  • 7.
    LOCK ONTO THIS: A Valid Business Reason is not why you want to talk to the prospect. It’s why the prospect should want to talk to you.
  • 8.
    3 A VALID BUSINESS REASON HAS THREE COMPONENTS
  • 9.
    1. SHOWS YOUKNOW SOMETHING ABOUT THEIR BUSINESS
  • 10.
    2. GIVES THEMA SPECIFIC REASON TO MEET WITH YOU
  • 11.
    3. GIVES THEMA REASON TO MEET WITH YOU NOW
  • 12.
    AND LOCK ONTOTHIS: A process reason is better than a product reason.
  • 13.
    A PRODUCT REASON SOUNDS LIKE: “I’d love to talk to you about our new XYZ line and how it can boost revenue and profit for you in the next quarter.”
  • 14.
    A PROCESS REASON SOUNDS LIKE: “Our diagnostic system has uncovered unique opportunities for a several companies similar to yours. I’d like to take you through it.”
  • 15.
    More clients are intrigued and excited about a process they can apply than a product they can buy.
  • 16.
    Wonder if thereason you’re offering is a Valid Business Reason?
  • 17.
    IT IS AVALID BUSINESS REASON… if it’s why the prospect should want the meeting, not why you want it.
  • 18.
    TAKE TIME TOGET IT RIGHT. A really good Valid Business Reason has two huge advantages: 1 You’re more likely to get the meeting. 2 The meeting is more likely to go well.
  • 19.
    Need help gettingmore appointments? Learn about our Appointment Lab