Platform as a Product.pptx

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This document discusses delivering a centralized platform as a product to enable continuous delivery of value to end users. It advocates consolidating tools and standardizing guardrails to ensure security, compliance and a consistent developer experience. The goal is to focus on customers' needs by making valuable things easy and unwanted patterns harder, while keeping development teams safe, scalable and focused on business problems rather than operations.

Technology

DELIVERY PLATFORM AS A PRODUCT
Dana & Bryan Finster

“The unionof people, process, and product to enable thecontinuous
delivery of value to our end users.”
DevOps Defined

“The unionof people, process, and product to enable the continuous
delivery of value to our end users.”
Our Goal

“The unionof people, process, and product to enable thecontinuous
delivery of value to our end users.”
Platform Goal

SUCCESSFULPLATFORMS
Centralized
Customer Focused
Methods not Mandates

CENTRALIZED PLATFORM
Consolidate the tools, federate the configuration

WhereDo Many Organizations Start?
An Explosion of Ad Hoc Tools

SILOED PLATFORMS
Burning brain power& time onHOWinstead ofWHAT to
deliver
Insecure & noncompliant
Inconsistent designs
Every teamsolving the same problem

CHANGE THETOPOLOGY TO IMPROVEFLOW
Product
Team
Tools
Product
Team
Tools
Product
Team
Tools
Product
Team
Product
Team
Product
Team
Platform Tools

STANDARDIZED GUARDRAILS
Compliance as a Service
Single source of truth
Baked in
Everychange:secure and complaint
Security as a Service

MAKETHE RIGHT THINGSEASY
Templates for preferred patterns
Common developer experience
Rapid onboarding

CUSTOMERS NOT VICTIMS
“Ourhighest priority is to satisfy the customer…”
- Agile Manifesto

FOCUS ON THE CUSTOMERS’NEEDS
Easier touse
Useroutreach and meetups
Community building

MAKEIT EXTENSIBLE
Platform cannot know everycontext
Keepteams safe: partners, not police

SCALABLE OPERATIONS
Good documentation
Self-service tools
Disciplined support processes

ELEVATEOTHER DEVELOPERS
Let them focus on business problems
Automate away toil
Reducecomplexity & cost
Solve problems, don’t impose solutions

METHODS NOT MANDATES
“A goal without a method is nonsense”
–W EdwardDeming

NEWTOOLS NEED NEW HABITS
Legacy
Change Advisory Board
Deliver completed projects
Audit Security & Compliance
Change freeze
Platform ensures Security & Compliance
Blameless Postmortem
Pipeline verifies every commit
Modern
→
Deliver small, low-risk changes
→
→
→

PLATFORMGUIDES
Providing ice axes isn’t enough!
Experiencedengineers to guide goodpractice
Provide feedback oncommon challenges

Partnerwith otherproductteamstohelpthemquickly,safely,
andsecurelydelivervaluetotheirend-users
Mission
Vision
Irresistibledeveloper experience
Platform as Product

EATOUROWN DOGFOOD
Usethe platform to deliver the platform
Usethe documentation to answerquestions
Build examples with ourproduct

HAVE EMPATHY FOROURFELLOWDEVELOPERS
Be theproduct you’d wantto use!

bryan-finster
@BryanFinster
blog.bryanfinster.com
bit.ly/devops-enterprise-
strategy
danafinster
@Dana_Finster

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Platform as a Product.pptx

1. DELIVERY PLATFORM AS A PRODUCT Dana & Bryan Finster

2. “The unionof people, process, and product to enable thecontinuous delivery of value to our end users.” DevOps Defined

3. “The unionof people, process, and product to enable the continuous delivery of value to our end users.” Our Goal

4. “The unionof people, process, and product to enable thecontinuous delivery of value to our end users.” Platform Goal

5. SUCCESSFULPLATFORMS Centralized Customer Focused Methods not Mandates

6. CENTRALIZED PLATFORM Consolidate the tools, federate the configuration

7. WhereDo Many Organizations Start? An Explosion of Ad Hoc Tools

8. SILOED PLATFORMS Burning brain power& time onHOWinstead ofWHAT to deliver Insecure & noncompliant Inconsistent designs Every teamsolving the same problem

9. CHANGE THETOPOLOGY TO IMPROVEFLOW Product Team Tools Product Team Tools Product Team Tools Product Team Product Team Product Team Platform Tools

10. STANDARDIZED GUARDRAILS Compliance as a Service Single source of truth Baked in Everychange:secure and complaint Security as a Service

11. MAKETHE RIGHT THINGSEASY Templates for preferred patterns Common developer experience Rapid onboarding

12. 12 MAKE UNWANTEDPATTERNS HARDER

13. CUSTOMERS NOT VICTIMS “Ourhighest priority is to satisfy the customer…” - Agile Manifesto

14. FOCUS ON THE CUSTOMERS’NEEDS Easier touse Useroutreach and meetups Community building

15. MAKEIT EXTENSIBLE Platform cannot know everycontext Keepteams safe: partners, not police

16. SCALABLE OPERATIONS Good documentation Self-service tools Disciplined support processes

17. ELEVATEOTHER DEVELOPERS Let them focus on business problems Automate away toil Reducecomplexity & cost Solve problems, don’t impose solutions

18. METHODS NOT MANDATES “A goal without a method is nonsense” –W EdwardDeming

19. WE CAN’T BUY BETTER OUTCOMES

20. NEWTOOLS NEED NEW HABITS Legacy Change Advisory Board Deliver completed projects Audit Security & Compliance Change freeze Platform ensures Security & Compliance Blameless Postmortem Pipeline verifies every commit Modern → Deliver small, low-risk changes → → →

21. PLATFORMGUIDES Providing ice axes isn’t enough! Experiencedengineers to guide goodpractice Provide feedback oncommon challenges

22. Partnerwith otherproductteamstohelpthemquickly,safely, andsecurelydelivervaluetotheirend-users Mission Vision Irresistibledeveloper experience Platform as Product

23. EATOUROWN DOGFOOD Usethe platform to deliver the platform Usethe documentation to answerquestions Build examples with ourproduct

24. TRUSTED PRODUCT,NOT A ”TOOLS TEAM” Build a brand Define product domain Roadmap problems to solve Start small and scale

25. HAVE EMPATHY FOROURFELLOWDEVELOPERS Be theproduct you’d wantto use!

26. bryan-finster @BryanFinster blog.bryanfinster.com bit.ly/devops-enterprise- strategy danafinster @Dana_Finster

Editor's Notes

Bryan – Not just cloud
Bryan
Bryan
Bryan
Dana
Dana
Dana
Bryan How big before creating a platform team?
Dana – ramp up. Only effective way to be secure and compliant
Bryan Org goal for CD behaviors Onboarding speed & utilization are important KPIs
Bryan - Examples
Bryan
Dana devs deliver value, discover right solutions for customer problems – deploy frequently to get feedback. Platform = easy to iterate = happier devs and customers Bryan - Know your customer. Community in progress already
Bryan Dana – Continually growing capabilities. Not proscriptive. Opinionated, but doesn’t stop innovation.
Bryan: Transparency Dana: self service pipeline/training – key to scaling
Dana: dev teams focus on solving problems full ownership; not infrastructure experts Bryan: cover points
Bryan – Daily delivery Dana – Big change… How?
Bryan
Bryan
Bryan
Bryan
Bryan
*** Talk to me later today on #platform-stories

Platform as a Product.pptx

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