SITO Presentaion - by Paul

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From School IT Officer Team Dev Day. April 14th 2010

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  • Where are the other letters!
  • Where are the other letters!
  • Costs based on number of factors - expenses/desk space etc.
  • Costs based on number of factors - expenses/desk space etc.
  • Costs based on number of factors - expenses/desk space etc.
  • Costs based on number of factors - expenses/desk space etc.
  • Costs based on number of factors - expenses/desk space etc.
  • SLA’s will change, we will have one.
    I am planning to measure our performance alongside school performance.
  • SLA’s will change, we will have one.
    I am planning to measure our performance alongside school performance.
  • SLA’s will change, we will have one.
    I am planning to measure our performance alongside school performance.
  • SLA’s will change, we will have one.
    I am planning to measure our performance alongside school performance.
  • -Currently due to complete restructuring in Easter!
    -Talk about how advisory team are working now, with CLC’s
    - Uncertain times, Paul is extended till Sept. Not sure what will happen then.
  • -Currently due to complete restructuring in Easter!
    -Talk about how advisory team are working now, with CLC’s
    - Uncertain times, Paul is extended till Sept. Not sure what will happen then.
  • -Currently due to complete restructuring in Easter!
    -Talk about how advisory team are working now, with CLC’s
    - Uncertain times, Paul is extended till Sept. Not sure what will happen then.
  • -Currently due to complete restructuring in Easter!
    -Talk about how advisory team are working now, with CLC’s
    - Uncertain times, Paul is extended till Sept. Not sure what will happen then.
  • -Currently due to complete restructuring in Easter!
    -Talk about how advisory team are working now, with CLC’s
    - Uncertain times, Paul is extended till Sept. Not sure what will happen then.
  • That was Bristol, this is the National picture.
    BECTA will be severely reduced.
  • That was Bristol, this is the National picture.
    BECTA will be severely reduced.
  • That was Bristol, this is the National picture.
    BECTA will be severely reduced.
  • That was Bristol, this is the National picture.
    BECTA will be severely reduced.
  • ICT suites are not sustainable anymore, get ICT into the classroom.
    We need to be ahead of the game, and advise this too.
  • ICT suites are not sustainable anymore, get ICT into the classroom.
    We need to be ahead of the game, and advise this too.
  • ICT suites are not sustainable anymore, get ICT into the classroom.
    We need to be ahead of the game, and advise this too.
  • ICT suites are not sustainable anymore, get ICT into the classroom.
    We need to be ahead of the game, and advise this too.
  • ICT suites are not sustainable anymore, get ICT into the classroom.
    We need to be ahead of the game, and advise this too.
  • SO HOW DO WE PROVIDE A SERVICE.

    90% of our time is on Re-active processes!
  • SO HOW DO WE PROVIDE A SERVICE.

    90% of our time is on Re-active processes!
  • SO HOW DO WE PROVIDE A SERVICE.

    90% of our time is on Re-active processes!
  • SO HOW DO WE PROVIDE A SERVICE.

    90% of our time is on Re-active processes!
  • SO HOW DO WE PROVIDE A SERVICE.

    90% of our time is on Re-active processes!
  • SO HOW DO WE PROVIDE A SERVICE.

    90% of our time is on Re-active processes!
  • We are doing too much Re-Active. This is all we are doing.
  • We are doing too much Re-Active. This is all we are doing.
  • We are doing too much Re-Active. This is all we are doing.
  • - Single - Point of contacts or logging in schools.
    - Network monitoring/ predicting failure.
  • - Single - Point of contacts or logging in schools.
    - Network monitoring/ predicting failure.
  • - Single - Point of contacts or logging in schools.
    - Network monitoring/ predicting failure.
  • - Single - Point of contacts or logging in schools.
    - Network monitoring/ predicting failure.
  • We cannot carry on supporting out of date equipment, it makes us look bad.
  • We cannot carry on supporting out of date equipment, it makes us look bad.
  • We cannot carry on supporting out of date equipment, it makes us look bad.
  • Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
  • Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
  • Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
  • Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
  • Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
  • Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
  • This is to highlight what we do badly.

  • This is to highlight what we do badly.

  • This is to highlight what we do badly.

  • This is to highlight what we do badly.

  • This is to highlight what we do badly.




  • Not all doom and gloom.
  • Not all doom and gloom.
  • Not all doom and gloom.
  • Not all doom and gloom.
  • Proactive school support - Backups/ Asset management/ Support agreements for AV.
    ALL PREVENTATIVE AND PREDICTING.
  • Proactive school support - Backups/ Asset management/ Support agreements for AV.
    ALL PREVENTATIVE AND PREDICTING.
  • Proactive school support - Backups/ Asset management/ Support agreements for AV.
    ALL PREVENTATIVE AND PREDICTING.
  • Proactive school support - Backups/ Asset management/ Support agreements for AV.
    ALL PREVENTATIVE AND PREDICTING.
  • Proactive school support - Backups/ Asset management/ Support agreements for AV.
    ALL PREVENTATIVE AND PREDICTING.
  • Proactive school support - Backups/ Asset management/ Support agreements for AV.
    ALL PREVENTATIVE AND PREDICTING.







  • Nobody can provide this to schools apart from the Central Support services. US!
  • Nobody can provide this to schools apart from the Central Support services. US!
  • Nobody can provide this to schools apart from the Central Support services. US!
  • Nobody can provide this to schools apart from the Central Support services. US!
  • Nobody can provide this to schools apart from the Central Support services. US!
  • Nobody can provide this to schools apart from the Central Support services. US!
  • These are just a few, others are Becta FITS working closely with.
    I am on the E-Safety working group for BCSB.
  • These are just a few, others are Becta FITS working closely with.
    I am on the E-Safety working group for BCSB.
  • These are just a few, others are Becta FITS working closely with.
    I am on the E-Safety working group for BCSB.
  • These are just a few, others are Becta FITS working closely with.
    I am on the E-Safety working group for BCSB.
  • These are just a few, others are Becta FITS working closely with.
    I am on the E-Safety working group for BCSB.
  • These are just a few, others are Becta FITS working closely with.
    I am on the E-Safety working group for BCSB.
  • -Benefits are that I deal with the resellers and can manage the benefits.
    -Cannot use our own preferred supply chain anymore.
    -we recommend systems to schools for support reasons.

  • -Benefits are that I deal with the resellers and can manage the benefits.
    -Cannot use our own preferred supply chain anymore.
    -we recommend systems to schools for support reasons.

  • -Benefits are that I deal with the resellers and can manage the benefits.
    -Cannot use our own preferred supply chain anymore.
    -we recommend systems to schools for support reasons.

  • -Benefits are that I deal with the resellers and can manage the benefits.
    -Cannot use our own preferred supply chain anymore.
    -we recommend systems to schools for support reasons.

  • -Benefits are that I deal with the resellers and can manage the benefits.
    -Cannot use our own preferred supply chain anymore.
    -we recommend systems to schools for support reasons.

  • -Benefits are that I deal with the resellers and can manage the benefits.
    -Cannot use our own preferred supply chain anymore.
    -we recommend systems to schools for support reasons.

  • Let me know who hasn’t attended Merlin training sessions.

  • Let me know who hasn’t attended Merlin training sessions.

  • Let me know who hasn’t attended Merlin training sessions.

  • Let me know who hasn’t attended Merlin training sessions.


  • SITO Presentaion - by Paul

    1. 1. The Role of a School IT Officer
    2. 2. Agenda
    3. 3. Agenda • Who are we?
    4. 4. Agenda • Who are we? • ICT and Primary Education.
    5. 5. Agenda • Who are we? • ICT and Primary Education. • How do we meet demands of ICT in schools?
    6. 6. Agenda • Who are we? • ICT and Primary Education. • How do we meet demands of ICT in schools? • What do we do well and badly.
    7. 7. Agenda • Who are we? • ICT and Primary Education. • How do we meet demands of ICT in schools? • What do we do well and badly. • Service D evolving.
    8. 8. Agenda • Who are we? • ICT and Primary Education. • How do we meet demands of ICT in schools? • What do we do well and badly. • Service D evolving. • Future events.
    9. 9. BCC ICT Services to schools
    10. 10. BCC ICT Services to schools
    11. 11. BCC ICT Services to schools Service A : Network, PC & User Support Service B : Sims Standard Service D : Curriculur Support (Technician) **US Service F : Sims Advanced Service G : IT / Admin Officer Support for Schools MIS
    12. 12. Service D Stat’s
    13. 13. Service D Stat’s • Service D is an expensive service - £4235 per session.
    14. 14. Service D Stat’s • Service D is an expensive service - £4235 per session. • 140 Primary schools in Bristol
    15. 15. Service D Stat’s • Service D is an expensive service - £4235 per session. • 140 Primary schools in Bristol • 98 subscribe to Service D
    16. 16. Service D Stat’s • Service D is an expensive service - £4235 per session. • 140 Primary schools in Bristol • 98 subscribe to Service D • 70% of schools buy us in
    17. 17. Service D Stat’s • Service D is an expensive service - £4235 per session. • 140 Primary schools in Bristol • 98 subscribe to Service D • 70% of schools buy us in • We must be doing something right!
    18. 18. Service D
    19. 19. Service D • Currently we have no SLA with schools.
    20. 20. Service D • Currently we have no SLA with schools. • Very difficult to measure our service.
    21. 21. Service D • Currently we have no SLA with schools. • Very difficult to measure our service. • Based on Trust Relationship with schools.
    22. 22. Service D • Currently we have no SLA with schools. • Very difficult to measure our service. • Based on Trust Relationship with schools. • Based on Trust Relationship within SITO team.
    23. 23. BCC & CSS
    24. 24. BCC & CSS • A general flavour of what’s been going on with CYPS - IT merge into CSS.
    25. 25. BCC & CSS • A general flavour of what’s been going on with CYPS - IT merge into CSS. • Currently undergoing restructuring from Tier 1 to Tier 4 level management.
    26. 26. BCC & CSS • A general flavour of what’s been going on with CYPS - IT merge into CSS. • Currently undergoing restructuring from Tier 1 to Tier 4 level management. • Within CSS there is little understanding of traded services, especially with schools.
    27. 27. BCC & CSS • A general flavour of what’s been going on with CYPS - IT merge into CSS. • Currently undergoing restructuring from Tier 1 to Tier 4 level management. • Within CSS there is little understanding of traded services, especially with schools. • No interaction or formal link with any other schools service. (eg. Advisory team).
    28. 28. BCC & CSS • A general flavour of what’s been going on with CYPS - IT merge into CSS. • Currently undergoing restructuring from Tier 1 to Tier 4 level management. • Within CSS there is little understanding of traded services, especially with schools. • No interaction or formal link with any other schools service. (eg. Advisory team). • Accountability is to Tahir, then Dave Evans.
    29. 29. Education Direction
    30. 30. Education Direction • Political climate is causing serious concerns to education.
    31. 31. Education Direction • Political climate is causing serious concerns to education. • Tories - No more funding.
    32. 32. Education Direction • Political climate is causing serious concerns to education. • Tories - No more funding. • Labour - Protected schools funding (at a cost).
    33. 33. Education Direction • Political climate is causing serious concerns to education. • Tories - No more funding. • Labour - Protected schools funding (at a cost). • Others - Not sure.
    34. 34. Future trends in Education
    35. 35. Future trends in Education • Primary sector will be moving away from Traditional ICT to embed new curriculum.
    36. 36. Future trends in Education • Primary sector will be moving away from Traditional ICT to embed new curriculum. • Rose Report
    37. 37. Future trends in Education • Primary sector will be moving away from Traditional ICT to embed new curriculum. • Rose Report • New Primary Curriculum
    38. 38. Future trends in Education • Primary sector will be moving away from Traditional ICT to embed new curriculum. • Rose Report • New Primary Curriculum • ICT is now Cross-Curricular
    39. 39. Future trends in Education • Primary sector will be moving away from Traditional ICT to embed new curriculum. • Rose Report • New Primary Curriculum • ICT is now Cross-Curricular • Difficulties managing assessment for ICT...but then there always has been.
    40. 40. What do we do in schools?
    41. 41. What do we do in schools? • Things like:
    42. 42. What do we do in schools? • Things like: • Support ICT provision.
    43. 43. What do we do in schools? • Things like: • Support ICT provision. • Manage and maintain schools ICT.
    44. 44. What do we do in schools? • Things like: • Support ICT provision. • Manage and maintain schools ICT. • Install SW & manage Network
    45. 45. What do we do in schools? • Things like: • Support ICT provision. • Manage and maintain schools ICT. • Install SW & manage Network • Trouble-shoot problems.
    46. 46. What do we do in schools? • Things like: • Support ICT provision. • Manage and maintain schools ICT. • Install SW & manage Network • Trouble-shoot problems. • Others???
    47. 47. Re-active Processes
    48. 48. Re-active Processes • We are fire-fighting way too much.
    49. 49. Re-active Processes • We are fire-fighting way too much. • We need to be spending around 40% on re-active processes at MOST.
    50. 50. Re-active Processes • We are fire-fighting way too much. • We need to be spending around 40% on re-active processes at MOST. • Need to be much more pro-active.
    51. 51. Pro-Active
    52. 52. Pro-Active • Successful pro-active processes are:
    53. 53. Pro-Active • Successful pro-active processes are: • Organise and manage Incident management in school.
    54. 54. Pro-Active • Successful pro-active processes are: • Organise and manage Incident management in school. • Preventative processes to monitor and manage systems.
    55. 55. Pro-Active • Successful pro-active processes are: • Organise and manage Incident management in school. • Preventative processes to monitor and manage systems. • Predicting points of failure.
    56. 56. Pro-active Processes
    57. 57. Pro-active Processes • Advising to replace equipment after lifespan.
    58. 58. Pro-active Processes • Advising to replace equipment after lifespan. • 3 years replacement for desktops & laptops.
    59. 59. Pro-active Processes • Advising to replace equipment after lifespan. • 3 years replacement for desktops & laptops. • Get schools to understand TCO.
    60. 60. Total Cost of Ownership.
    61. 61. Total Cost of Ownership.
    62. 62. Total Cost of Ownership.
    63. 63. Total Cost of Ownership.
    64. 64. Total Cost of Ownership.
    65. 65. Total Cost of Ownership.
    66. 66. Total Cost of Ownership.
    67. 67. What we do badly?
    68. 68. What we do badly? • Do not give advice to schools as a group or team.
    69. 69. What we do badly? • Do not give advice to schools as a group or team. • No coherence
    70. 70. What we do badly? • Do not give advice to schools as a group or team. • No coherence • Are reluctant to advise change and investments in schools ICT.
    71. 71. What we do badly? • Do not give advice to schools as a group or team. • No coherence • Are reluctant to advise change and investments in schools ICT. • Feel that we are saving school money.
    72. 72. What we do badly? • Do not give advice to schools as a group or team. • No coherence • Are reluctant to advise change and investments in schools ICT. • Feel that we are saving school money. • We are not “joined up” in many ways.
    73. 73. ...Bad cont./
    74. 74. ...Bad cont./ • Very little communication within School IT officers group.
    75. 75. ...Bad cont./ • Very little communication within School IT officers group. • Independent working in schools.
    76. 76. ...Bad cont./ • Very little communication within School IT officers group. • Independent working in schools. • Maverick patterns of work as a result.
    77. 77. What we do well.
    78. 78. What we do well. • Very experienced in all aspects of ICT in schools.
    79. 79. What we do well. • Very experienced in all aspects of ICT in schools. • No other department in BCC can offer the same levels of expertise in their field.
    80. 80. What we do well. • Very experienced in all aspects of ICT in schools. • No other department in BCC can offer the same levels of expertise in their field. • Provide good levels of service in majority of our schools.
    81. 81. What we do well. • Very experienced in all aspects of ICT in schools. • No other department in BCC can offer the same levels of expertise in their field. • Provide good levels of service in majority of our schools. • Solid background of service level.
    82. 82. We must move on...
    83. 83. We must move on... • We must strive to move onto next level of support.
    84. 84. We must move on... • We must strive to move onto next level of support. • Roles are changing to Schools ICT support.
    85. 85. We must move on... • We must strive to move onto next level of support. • Roles are changing to Schools ICT support. • More advisory role.
    86. 86. We must move on... • We must strive to move onto next level of support. • Roles are changing to Schools ICT support. • More advisory role. • Merlin Learning Platform.
    87. 87. We must move on... • We must strive to move onto next level of support. • Roles are changing to Schools ICT support. • More advisory role. • Merlin Learning Platform. • E-Safety
    88. 88. We must move on... • We must strive to move onto next level of support. • Roles are changing to Schools ICT support. • More advisory role. • Merlin Learning Platform. • E-Safety • Proactive school support.
    89. 89. Why is the SITO role changing?
    90. 90. Why is the SITO role changing? • Direct Competition - Cheaper to schools.
    91. 91. Why is the SITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts.
    92. 92. Why is the SITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts. • SoftEgg.
    93. 93. Why is the SITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts. • SoftEgg. • Northgate IS.
    94. 94. Why is the SITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts. • SoftEgg. • Northgate IS. • RFL - Computer Village.
    95. 95. Why is the SITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts. • SoftEgg. • Northgate IS. • RFL - Computer Village. • and others.
    96. 96. Why is the SITO role changing? • Direct Competition - Cheaper to schools. • EdIT Concepts. • SoftEgg. • Northgate IS. • RFL - Computer Village. • and others. • Lose schools = Lose Jobs.
    97. 97. Value added.
    98. 98. Value added. • Must provide schools with the Value Added services.
    99. 99. Value added. • Must provide schools with the Value Added services. • We’ll see some today.
    100. 100. Value added. • Must provide schools with the Value Added services. • We’ll see some today. • Asset management
    101. 101. Value added. • Must provide schools with the Value Added services. • We’ll see some today. • Asset management • AV solutions
    102. 102. Value added. • Must provide schools with the Value Added services. • We’ll see some today. • Asset management • AV solutions • VC & backups etc
    103. 103. Value added. • Must provide schools with the Value Added services. • We’ll see some today. • Asset management • AV solutions • VC & backups etc • Learning Platform support
    104. 104. Successful stuff we have done.
    105. 105. Successful stuff we have done. • Wireless Networks in Bristol Primaries are leading the way.
    106. 106. Successful stuff we have done. • Wireless Networks in Bristol Primaries are leading the way. • recognition from NCSL & SWGfL
    107. 107. Successful stuff we have done. • Wireless Networks in Bristol Primaries are leading the way. • recognition from NCSL & SWGfL • Set up Regional Training Centre with Apple.
    108. 108. Successful stuff we have done. • Wireless Networks in Bristol Primaries are leading the way. • recognition from NCSL & SWGfL • Set up Regional Training Centre with Apple. • Free training sessions for any Primary.
    109. 109. Successful stuff we have done. • Wireless Networks in Bristol Primaries are leading the way. • recognition from NCSL & SWGfL • Set up Regional Training Centre with Apple. • Free training sessions for any Primary. • Working with Vital to create ICT technician learning service.
    110. 110. Successful stuff we have done. • Wireless Networks in Bristol Primaries are leading the way. • recognition from NCSL & SWGfL • Set up Regional Training Centre with Apple. • Free training sessions for any Primary. • Working with Vital to create ICT technician learning service. • Bristol Primary Blogspot for ICT resources.
    111. 111. Plan
    112. 112. Plan • Must work closely as a team.
    113. 113. Plan • Must work closely as a team. • Centrally manage Procurement list.
    114. 114. Plan • Must work closely as a team. • Centrally manage Procurement list. • I will manage this list for all suppliers.
    115. 115. Plan • Must work closely as a team. • Centrally manage Procurement list. • I will manage this list for all suppliers. • We will not waiver from it.
    116. 116. Plan • Must work closely as a team. • Centrally manage Procurement list. • I will manage this list for all suppliers. • We will not waiver from it. • Centrally recommend single products.
    117. 117. Plan • Must work closely as a team. • Centrally manage Procurement list. • I will manage this list for all suppliers. • We will not waiver from it. • Centrally recommend single products. • HP / Toshiba / Aruba etc.
    118. 118. Future events...
    119. 119. Future events... • Promote the SWGfL conference 7th July at UWE.
    120. 120. Future events... • Promote the SWGfL conference 7th July at UWE. • Promote Merlin LP to schools.
    121. 121. Future events... • Promote the SWGfL conference 7th July at UWE. • Promote Merlin LP to schools. • Promote Vital CPD to schools.
    122. 122. Future events... • Promote the SWGfL conference 7th July at UWE. • Promote Merlin LP to schools. • Promote Vital CPD to schools. • Promote Other BCC services to schools.
    123. 123. Questions?
    124. 124. Questions? • Any questions?

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