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An innovative approach to compliance: thinking out of boxes not ticking them

Slides originally presented at Learning Technologies Exhibition 2011

Memorable... personable... actionable - not words usually associated with compliance training. But, with a little innovation and creativity it is possible to replace hoop-jumping, box-ticking learning programmes with approaches that engage learners, increase competency and business performance.

Speaker:
Charles Gould, Managing Director, Brightwave
James Cory-Wright, Head of Learning Design, Brightwave

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An innovative approach to compliance: thinking out of boxes not ticking them

  1. 1. Compliance: thinking out of the box not just ticking it Charles Gould: Managing Director James Cory-Wright: Head of Learning Design Jan 2011 | © Brightwave Ltd.
  2. 2. <ul><ul><li>Compliance – a necessary weevil </li></ul></ul><ul><ul><li>(No, really it’s a good thing) </li></ul></ul>
  3. 3. But it doesn’t have to be like this
  4. 4. <ul><li>Get the design right and you get the right results: </li></ul><ul><li>100% completion rate for 21,694 employees since 2008 </li></ul><ul><li>launch </li></ul><ul><li>100% completion and pass rate </li></ul><ul><li>Reduced levels of personal independence breaches at </li></ul><ul><li>both partner and employee levels. </li></ul><ul><li>Reputation and trust: </li></ul><ul><li>Brightwave designed learning portal led to increased client </li></ul><ul><li>brand health on six indicators of brand health including:- </li></ul><ul><li>Inspire confidence in work – 43% (next best 31%) </li></ul><ul><li>Consistent high quality of work – 43% (next best 33%) </li></ul><ul><li>(Independent survey of audit services attributes among Big Four accountancy firms) </li></ul>Winner Best Compliance E-Learning Award 2010
  5. 5. <ul><li>More to compliance than a single training intervention </li></ul><ul><li>Trailers (imperative/training) </li></ul><ul><li>E-learning module (content) </li></ul><ul><li>Assessment (evidence) </li></ul><ul><li>Viral campaign (front of mind) </li></ul><ul><li>Top-up tests (refresh) </li></ul>
  6. 6. <ul><li>The learning design needs to address: </li></ul><ul><li>Why must we do this </li></ul><ul><li>compliance training? </li></ul>Trailers
  7. 7. <ul><li>The learning design needs to address: </li></ul><ul><li>Why must we do this training? </li></ul><ul><li>What must we do to be compliant? </li></ul><ul><li>Where’s the evidence we are compliant? </li></ul>E-learning module
  8. 8. <ul><li>The learning design needs to address: </li></ul><ul><li>Why must we do the training? </li></ul><ul><li>What must we do to be compliant? </li></ul><ul><li>Where’s the evidence we are compliant? </li></ul><ul><li>How do we keep it ‘front of mind’? </li></ul>Viral campaign
  9. 9. <ul><li>The learning design needs to address: </li></ul><ul><li>Why must we do the training? </li></ul><ul><li>What must we do to be compliant? </li></ul><ul><li>Where’s the evidence we are compliant? </li></ul><ul><li>How do we keep it ‘front of mind’? </li></ul><ul><li>How do we know it’s not forgotten? </li></ul>Top-up tests
  10. 10. Top up tests <ul><li>Keep learning </li></ul><ul><li>‘ front of mind’ with </li></ul><ul><li>regular top-up </li></ul><ul><li>tests via email and </li></ul><ul><li>/ or mobiles... </li></ul>
  11. 11. Questions? Want to see the demos. Email us [email_address] Web: www.brightwave.co.uk www.brightwave.co.uk © Brightwave Ltd

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