1. Case History : UK Hot Stamp Label Making Systems
Packaged Solutions Strategy

2. Case History : UK Hot Stamp Label Making Systems
Customer Issues Proposed Solution Results (average build of 25 machines per year)
 Increasing costs of electrical materials  Routeco engineering resource to engage and  Previously 12 suppliers now 3
understand technical issues and short to long term
 Did not “own” control technology due  Previously 750+ electrical orders per year now 75
machine design aspirations
to original use of 3rd party  Previously 1500+ deliveries per year now 75
engineering. No knowledge transfer  Routeco to examine purchasing history and convert
and chargeable visits for design or products to best technical solution at lowest cost  Previously 1500+ invoices per year now 75
program changes  Routeco engineering resource to transfer all  Previously 10 to 15% invoice queries now 0
 Lack of standardisation across products knowledge of alternative control technology on an  Previously 1 man week to obtain quotations and place
on-going basis and ensure ownership is with the orders - now 10 minutes
 Engineering department heavily
customer
involved in supply chain issues  Previously 2 man days to kit machine BOMs from store -
 Provide full training program on hardware & now 0 (delivered straight to shop floor)
 Time taken to get quotes and raise
software
orders  New machine designs are now the fastest on the market
 Create web based catalogue of all electrical with the customer owning a solution that exceeded
 Number of orders and deliveries
requirements by customer part number expectation
 Number of invoices and invoice queries
 Customer creates design spread-sheet and loads to
 Time taken to kit machine builds from Routeco website for live priced quotation
stores
 Customer converts quote/quotes to orders as
 Maintaining large number of accounts single part numbers
 Routeco local branch pick and pack to customer
requirements
 Deliver 1 line item kit/kits to shop floor on required
dates
 Routeco send 3 invoices
Routeco Limited, Davy Avenue, Knowlhill, Milton Keynes MK5 8HJ Tel: 01908 666777 www.routeco.com