1. William E. Jones
12232 NE 70th
St, Kirkland, WA 98033
Phone: 206-658-5349
Email: billjonesjr@hotmail.com
Summary As an experienced consultant I often serve as a "right hand" for leadership, consistently
performing well, maintaining accountability, and delivering on deadlines. I am a skilled
analyst/developer, with data scientist and reporting specializations. I am also an
experienced Program Manager and Project Manager. I work well alone or in a team
setting, with an affinity for being a mentor. My mentorship to the team raises the bar
regarding the collection, interpretation, and presentation of business information.
Objective I am looking for opportunities to own technically challenging projects, with a high degree
of visibility and a high business impact. I enjoy environments where industriousness and
ingenuity are encouraged to optimize performance. My objective is to find a team that
can exploit my skills in the interests of creating a success story within the organization,
resulting in the elevation of the manager that I serve.
Profile  Over 15 years of combined experience in reporting, analytics, business intelligence,
program management, and project management.
 Ability to direct multiple, complex projects from the planning stage to project
completion within strict project deadlines.
 Organized, motivated, and detail-directed problem solver that thrives in an ambiguous
environment.
 Proven ability to recognize, trouble-shoot, and correct problems and inconsistencies.
 Goal-oriented individual with strong communication skills and demonstrated team
leadership ability.
 Demonstrated ability to translate the requirements of internal and external customers
into prioritized strategies and produce measurable results
Employment Technical Delivery Manager - Architect - BI/Reporting, Apex @ T-Mobile, Bothell, WA
 Created the STRE data mart (a multi-server, Tier II enterprise application) to meet the
reporting needs of multiple teams.
o SSRS – multiple drilldown reports
o SSIS – ETL and automation
o Excel – applications/reports
o SFTP – internal and external flat files
o SharePoint – read/write list data from SQL
o Fully automated reports – scheduled
 SharePoint 2007 migration to SharePoint Online – SharePoint SCA and developer
 Multiple disciplines that include the following: Database Server Architecture, DBA,
Automation, SharePoint Developer, Client/Server Architect, Report Development,
Dashboards, Scorecards, Reports, Statistics, Data Modeling, and KPI's.
12/2013 –
12/2015
SharePoint Consultant, bluLink @ Microsoft, Redmond, WA
 Colleagues at Microsoft and bluLink reached out to me for some short term assistance
with the design of a specialized SharePoint environment. I was asked to assist in the
migration from SharePoint 2007 to SharePoint Online (with TFS 2012).
 I served as the SME for the reporting component of this project, providing the
architecture and requirements.
11/2013 –
01/2014

2. Senior Solution Manager, Mactus Group @ Microsoft, Redmond, WA
 Joined the WWLM (World Wide Lead Management) team with the mission of acquiring
quality leads from marketing events and then assigning those leads to the appropriate
sales teams.
 Provided solutions that helped to improve the quality, quantity, and speed of leads for
the sales team, resulting in increased revenue for Microsoft.
 This team was part of a large re-org where all contract positions were outsourced to
the team in India.
05/2013 –
10/2013
Senior Program Manager, Prithvi @ Microsoft, Redmond, WA
 Worked on the SharePoint Online (SPO) team supporting the largest clients at Microsoft,
including all government contracts.
 I developed two main dashboards to support the SPOD Operations team regarding CU,
B2B, and V2V upgrades.
 Extensive work with TFS creating WIT templates, complex queries, and reporting.
 Developed several processes for the SPOD Ops team
o Created a meeting called The Post Mortem to drive improvement for future projects.
o Designed the Post Mortem Report. (See work portfolio for example.)
o Built an escalations support calendar for 24x7 support.
 Created the following reports:
o Cost Analysis
o Resource Time Utilization
o Project work Allocation
o Utility Utilization.
 Created an end to end reporting solution that pulled 4+ teams into a single TFS template
(a complex hierarchy of scenarios, features, tasks, and bugs), replicated out for each
customer and used by the various ops teams to record their work and hours for
customer upgrades.
 Built a SQL reporting database on the TFS reporting server that pulled in and aggregated
the TFS data every 5 minutes for consumption by a very complex SSRS dashboard.
 FBI screening for MGMT1 and MGMT2 clearance.
08/2012 –
04/2013
Technical Project Manager - Reporting, Advaiya @ Microsoft, Redmond, WA
 Worked on the Customer Experience Management (CEM) team supporting the third
most successful survey program at Microsoft for Premier and MCS services. The surveys
spanned over 140 countries and 43 different languages.
 Played a key role in the transition of multiple survey systems to one globalized IT system
(MSVoice) for Premier and MCS survey programs.
 Built, tested, and launched multiple reports that serviced stakeholders in the field using
Excel, PowerPivot, and SSRS.
 Created and presented a minimum of 4 slides in every MBU meeting, with over 50 key
stakeholders from around the globe in attendance.
 Multiple Program Management achievements:
o Designed a triage program for the global Tier 3 level support queue.
o Created a team knowledge retention program.
o Managed cross-training schedules for the CEM team.
o Created business cases, peer reviews, and research based proposals for
initiatives within CEM operations.
 Team Building - Wrote job descriptions, reviewed resumes, performed phone screens,
and led face to face interviews, and selected new hires.
12/2011 –
07/2012

3. Business Analyst - Lead, Express Services @ Microsoft, Bellevue, WA
 Partnered with various Microsoft Sales and Finance teams to set and shift over 5 billion
in sales quota for corporate accounts in North America.
 Developed large scale database models that supported team initiatives regarding the
increase of consistency, reliability, and accuracy in quota models. Set and reviewed
requirements within BRDs and FSDs for the Microsoft IT team.
 Built and assisted with development of new and existing data models for FY quota set.
 Created new and administered existing models for monthly and quarterly quota shifts,
supporting multiple business segments.
 Processed all quota shifts, audit results, and views for stakeholders and incentive comp.
 Developed best practices for management of sales quota with emphasis on data
integrity and business ethics.
 Successfully overhauled multiple, outdated quota models with disparaged data sources
into a single database model with a reporting cube. This project has potential for global
adoption with significant reduction in resource hours across multiple teams.
10/2010 –
10/2011
Project Manager II, Aditi @ Microsoft, Redmond, WA
 Managed all communications between product testers and executives for the Developer
Division Customer Connection team for the Microsoft Visual Studio and .NET Framework
product.
 Built the [Report a Bug] site that is displayed in the Visual Studio product help menu.
 Created monthly reporting and PowerPoint slides regarding product status for Microsoft
Senior Vice President, S. Somasegar.
 Managed communications between bug triage team (CSS), located in China, and
Microsoft’s developer division.
 Created the Visual Studio and .NET Framework customer data scorecard. Applied
trending and KPIs across Visual Studio versions and builds, and accurately predicted
when to release a new build for testers.
 Worked with Technology Adaption Program, MVP, Visual Studio Industry Partners, and
Influential customers to resolve issues with the Visual Studio product.
 Administered several (Limited Customer Technology Previews) LCTP releases.
 Administered and upgraded four customer “Connect” web sites.
 Created and maintained the DevX Customer Connection reporting site, used to drive
daily product meetings for the Visual Studio team.
11/2009 –
05/2010
Program Manager, Siemens @ Microsoft, Redmond, WA
 Directed a small team of project managers through all phases of deployment projects.
(Waterfall and Scrum project management methodologies, depending on project.)
 Managed up to 25 deployment projects simultaneously, each having Project Managers,
MCSEs, Procurement Specialists, and Data Center Technicians under my leadership using
the scrum project management methodology.
 Managed the procurement of data center hardware. Tracked and verified all orders.
 Directed end-to-end solution reviews, which resulted in better alignment to business
strategy and ensured plan/strategy buy-in.
 Provided quantitative improvements in operational efficiency and effectiveness for
service, sales, and marketing teams.
 Created the Operations Scorecard Generator tool using SQL Server 2005, Excel, and
SharePoint. The tool is mostly automated in collecting, scrubbing, and integrating data
from twelve sources into one warehouse. SSIS packages were automated to aggregate
the data for all Microsoft Properties.
 Created a vendor database for tracking vendor hours by project. The database was used
by two teams, and provided several automated reporting features for managers.
11/2007 –
10/2008

4. Senior Reporting Analyst, Expedia.com, Bellevue, WA
 Worked in the corporate reporting department of Expedia Corporate Travel and was
responsible for developing and automating corporate reporting systems, report design
and enhancement, and enforcing data integrity.
 Produced multiple reports at the request of customers. Solutions provided accurate
metrics and analysis to assist customers in making vital business decisions.
 Used multiple software tools to fully automate and produce daily, weekly, monthly,
quarterly, and yearly reporting for many of the nation’s top corporations. (SQL Server,
Business Objects, VBA)
11/2006 –
10/2007
Senior Business Systems Analyst, Washington Mutual Bank, Seattle, WA
 Worked as part of the Pricing Strategy and Analytics team to develop effective pricing
strategies to optimize and maximize the balances for all interest bearing deposit
products.
 Provided data modeling tools, forecasting tools, and pricing elasticity models for product
managers to make weekly rate changes in accordance with pricing strategies.
 Responsible for creating and compiling the weekly pricing recommendation report.
Executive officers including the CEO were on the mailing list for this report.
 Managed the development of a SAS database for WaMu interest bearing deposit
product interest rates and national competitor rates. This historical data was used for
interest bearing deposit rate and WAMP forecasting. This project used a combination of
Agile and Scrum project management methodologies.
 Developed a database to allow product managers to log in to a central location and
submit weekly rate changes to the Technology Solutions Group.
11/2005 –
10/2006
Senior Business Analyst, TekSystems @ Washington Mutual Bank, Seattle, WA
 Worked with management to develop meaningful reporting tools and custom reports to
aid in executive management’s ability to estimate the overutilization and underutilization
of company resources.
 Architected and developed a new reporting tool called the Resource Forecast.
o Original tool built with VB, VBScript, VBA, and Excel
o Used the Atlas methodology to re-build the project in SQL and ASP.NET.
04/2005 –
11/2005
Project Manager - Developer, Syrilla Services, Bellevue, WA
 Supported the sales and administration divisions of the Master Builders Association
(MBA) health insurance trust.
o Developed an actuarial calculation engine to determine client insurance rates.
o Created commission schedules, bonus programs, and other sales incentives.
o Developed a customer facing Visual Studio .NET distributable application.
(Agile project management methodology)
o Database programming and executive reporting (MS Access and SQL Server)
o Researched and purchased company hardware and software.
o Provided network administration for multiple Exchange servers and UNIX servers.
09/2003 –
12/2004
Actuarial Analyst - Benefit Systems Consultant, Northern Trust Bank, Bothell, WA
 Developed custom pension fund calculation engines using Visual Basic and XML.
(Waterfall project methodology)
o Developer - Translated pension fund specifications for large firms.
o Client facing – Requirements, UAT, and training (travel ~25%)
o Technical writing
o Received an innovation (NOVA) award for an actuarial calculator invention.
o Promoted to officer.
08/2000 –
09/2003

5. Education MBA, University of Phoenix, Executive Program
 I have four classes before I am completed with the MBA program.
 4.0 GPA
B.S. in Mathematics, Central Washington University, Ellensburg, WA
 B.S., Mathematics with Specialization in Actuarial Science and minor in Economics
 Passed the Society of Actuaries Course 1 examination. (Mathematics, Statistics, and
Economics)
2008-2009
1995-2000
Web Sites I have designed and built several websites. Examples available upon request due to
content (e.g. - beach wear). Sites range from subscription based, social networking
sites to landing pages and offer pages. My sites feature forums, blogs, subscriptions,
shopping carts, event calendars, chat, picture galleries, video galleries, affiliates,
coupons, and email.