1. 12.12.15
To Whom It May Concern:I have knownBenRipleyforapproximately9yearsinhiscapacityas my
AccountManager withPenguinBooksAustralia.DuringthistimeBenhasshownhimself tobe the
consummate professionalalwayswell prepared,punctual andknowledgeable.
Ben’smannerwas polite andgenuine,nothingwastoomuchtrouble forhimand any questions
were answeredwiththe utmostefficiency.Benwasextremelyconscientiousand followedupwith
emailsandphone calls,butwasalwaysmindful thatIhad a businesstorun withunpredictable
customerflowandthere were timeshe neededto be patientwithme.He was alwayswillingtodo
that little bitextraforme to make runningmybusinesseasier.
Bookshop Ownersare an eclecticbunchcomingfromdifferentbackgroundsandhavingvariedages
and previousoccupations.ForBento developa rapportwithsomany differentpeople istestament
to hispeople skills,patience andgenuine nature.Atabookseller’sconference youalwaysdiscuss
your experienceswiththe publisherrepresentativesandBenwasregardedasone of the bestwhich
iswhy myself,andmanyotherbooksellersnominatedhimfor VictorianRepresentativeof the Year
whichhe subsequentlywon.
Benis passionate aboutbooksandliterature whichmade himperfectlysuitedtoPenguinbooks
howeverBen’sskill setwouldmake himavaluable employee inanynumberof occupations.His
workethic,attentiontodetail anddiplomaticattitude are thingsyoujustcan’tteach.
I have no hesitationin recommendingBentoyou;I know he will dedicate himself toyourbusiness
justas he hasto his previousemployerforover10 years.Please don’thesitatetocontactme should
youhave any questions
Yours Sincerely,
HelenSofra
Owner/Manager
CollinsBooksellersShepparton
shepparton@collinsbooks.com.au