2. Quality Leadership
Getting quality results is not a short term,
implementing total quality management
requires hands-on, continuous leadership
3. Leadership
Is the ability to inspire people to make a
total, willing and voluntary commitment
to accomplishing or exceeding
organizational goals
4. Quality Policy Statement
Guideline for everyone in the organization
as to how they should provide products
and services to the customers.
It should be written by the CEO &
feedback from the work force & approved
by quality council.
5. Characteristics OF QPS
Quality is first among equals
Meet the needs of customers
Equal or exceed the customers
Continually improve the quality
Include business and production practices
Utilize the entire work force
6. Characteristics of Leaders
Committed and Knowledgeable
A missionary Zeal
Aggressive Targets
Strong Drivers
Good Communication skills
Organized
Customer contact
7. Leader Vs Non Leaders
They define and articulate organization
mission very Clearly
They set goals, priorities and standards
Leadership is responsibility
They earn trust, respect and integrity
8. Myths of Leadership
Rare Skill
They are Born not Made
They are charismatic
They exist at Top
They Control, Direct, Produce and
manipulate
They don’t need to learn
9. Leadership for Quality
Improved Quality
Decreased Costs
Improved productivity
Decreased Prices
Increased Market Share
Improved Return on investments
Longevity in business
10. Principles of Leadership for
Quality
Customer Focus
To meet the customer expectations
Recognizing the Structure of Work
Organization, order of steps & tools used
Freedom through Control
Ordinary person become Boss
machines run people instead of people running
machines
Obsession with Quality
Every employee pursues quality
11. Principles of Leadership for Quality
Unity of Purpose
Employee should understand, believe &
commit organization mission
Looking for faults in system
Team Work
Continuing Education and Training
It is important to work hard and work Smart
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7 Habits of Highly Effective People:
Stephen Covey
Habit 1: Be Pro-Active : Principle of Personal Choice
The term "proactive" as coined by Victor Frankl, its up to you that you are
in state of proactive or reactive in terms of responding.
Sometimes it considered as blaming other people and circumstances for
obstacles or problems. (reactive)
Being proactive means taking responsibility for every aspect of your life.
Between stimulus and response, we have the power of free will to choose
our response.
Habit 2: Begin with the end in mind: Principle of Personal Vision
This is about setting long-term goals based on "true north" principles that
will guide your daily life. It is defined by a Personal Mission Statement .
It would help to Document your own vision in life, its difficult to implement
but essential.
17. Habit 3: Put first things first
• A framework for prioritizing work that is aimed at short-term goals
• Some tasks that appear not to be urgent, are in fact very important.
• Delegation is an important part of time management.
• Successful delegation focuses on results and benchmarks that are
agreed upon in advance, rather than prescribed as detailed work
plans.
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18. 18
Habit 4: Think win-win (Public Victories)
An attitude whereby mutually beneficial solutions are sought that satisfy
the needs of all parties involved. It is based on full of emotions are:
Understanding
Attend to little things
Commitments
Clear expectations
Personal integrity
Habit 5: Seek first to understand, then to be understood (Public
Victories)
This habit is the most important principle of interpersonal relations.
Effective listening is not simply echoing what the other person has said
through the lens of one's own experience.
It is putting oneself in the perspective of the other person, listening
empathically for both feeling and meaning.
19. Habit 6: Synergy
Find ways of working in teams.
Apply effective problem solving.
Apply collaborative decision making.
Value differences.
Build on divergent strengths.
Leverage creative collaboration.
Embrace and leverage innovation.
Kitchen cabinet
Habit 7: Sharpen the saw (continually improve yourself)
Finally, the seventh habit is one of renewal and continual
improvement, that is, of building one's personal capability.
To be effective, one must find the proper balance between actually
doing and improving one's capability to do that which you value.
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20. Management Vs Leaderships
Management is about
coping with complexity
It is about planning and
budgeting for complexity
It has to carry out plans
through organizing and
staffing
It ensures the
accomplishment of plans
through controlling and
problem solving.
Leadership is about coping
with change
It is about setting the
direction for change
through creation of vision
Aligns people to work
towards the vision
It motivate and inspires
people to accomplish the
plans
21. Managers Vs Leaders
Managers Administer
Managers R Copies
Managers Maintain
Managers focus on system
& Structure
They rely on Control
They take short view
They ask how & when
They accept status quo
They do things right
Leaders innovate
Leaders are Original
Leaders are develop
Leaders focus on people
Leaders inspire
Leaders take long view
Leaders ask what & why
Leaders challenge it
Leaders do the right thing
22. Leadership & Ethics
What executive do, What they believe and
value, What they reward and whom are
watched, seen and minutely interpreted
throughout the whole Organization and
nothing is noticed more quickly
23. Leadership and Change
Following are the good leadership
strategies that help the organization to
deal with uncertainty.
Have a clear vision & corresponding goals
Show a strong sense of responsibility
Be a effective Communicator
Have high energy level
Have the will to change
24. The communication plays an import role in leadership it sets up
direction for an organization. Below are some factors of
communication are:
There must be clear feedback system that encourage two-way
communication at all levels.
Through proper communication would help to remove barriers.
There is need of effective communication is required at all
levels through periodical surveys so that clear message would
b transformed.
The purpose of such communication helps to influence
attitudes, behavior to achieve goals and objectives of an
organization.
Prepared By:
Muhammad Salman
Jamil
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25. There are two basic types of
communication are formal & interactive.
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Type of Communication
26. Discussion regarding Formal & interactive
Communication required
There are multiple requirement of an organization depends upon an
environment. Sometime interactive of un-formal situation required.
Interactive Communication When group discussion is
required you need to required knowledge, information sharing or training
programs management needs to communicate with the staff no one way
communication. Or there is group discussion every member of a group
can ask question. It is required when managers required to share
information with staff such type of communication used.
Formal Communication It’s a primary mode of
communication & considered as one-one communication. Although it has
different shades such as Email or printed media. The use of interned is
also used in this form of communication for external information. There
are other tolls using in this form are satellite television, presentation, video
conferencing etc. are using this form of communication.
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27. Introduced in 1959, the 914 copier was a money machine nonpareil. It was
also arguably the finest product ever produced by any company since it
combined four technologies: chemical, optical, mechanical and electronics.
By the time it was retired in 1973, it was the biggest-selling industrial product
of all time, and Xerox was in the dictionary as a synonym for photocopy.
Success spoiled Xerox. To sustain its rapid growth, it needed to move beyond
copiers, but what could ever measure up to the 70% gross profit margins of the
914?
The strategy was for a cultural change that enabled and empowered
people with quality tools and processes to:
1. Meet customer requirements.
2. Achieve business priorities.
3. Continuously improve.
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TQM Exemplary Organization -
Xerox
