Sneak Peek into Free BOC Group Business Insights A process map represents a cornerstone of the enterprise process architecture and provides a structured view of an organization's processes. The process architecture must reflect the corporate strategy, in terms of its structure and scope. This makes it an essential instrument of (process) management, with which process owners can be selected and chosen, processes planned and controlled, and process interfaces viewed critically. A process map not only serves as an information element that gives employees a transparent insight into the process architecture, but it also enables recognition of cross-process optimization potentials. In addition to that, a process map also acts as a steering instrument and an important link to the corporate strategy. Our Business Insight will demonstrate a tried-and-tested procedure for creating or adapting company-wide process maps, based on the process management life cycle (PMLC) concept. Last but not least, we will also delve deeper into the fundamental approaches, previously introduced within our "Getting started with BPM" Business Insight and more.

1. 1TRAININGS & EDUCATIONBUSINESS INSIGHTS PRODUCT KNOW-HOWBUSINESS INSIGHTS
PROCESS MAPS
From a Paper Tiger to a Management Tool for Process Optimization & Digitalization

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Process Management At Different Levels
Professional Process Management
Process Optimization
("In Small") Process Controlling
Professional
Process DesignTechnical and
Conceptual
Level
Strategic Process Management
Process Definition
Strategic Level
Strategic
Process
Optimization
Process Optimization
("In Large")
Workflow Execution Workflow Monitoring
Execution Level
Operative Process Management
Operational
Process Execution

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Creation Of
Process Map 1st Level
Creation Of Process Maps The Second - Level N.
Coarse Documentation
Characteristics
Topic-specific analyzes on the basis of the
Processes of Process Maps
2. - N Level.
ICS /Op. Risk Documentation (Key) Risks (Key)
Controls
Derive Improvement Potentials (Measures) And
Design of TARGET Processes
Definition Of Metrics To Measure Process
Performance
Process Documentation Relevant
Processes Of Process Maps 2. - N Level.
Logic Flow Activities /
Roles, IT Systems, Documents
Structured Process Management: From Rough To Fine

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The Process Map: Management Information
 Relevant control information
generally moves more to the level
of the process map
 Stakeholder-specific reports and
dashboards increasingly important
 The process description -modelling
BPMN never loses its relevance!

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The Process Map: Management Dashboard
Which Control
objectives…
Which resources
are assigned…
What is the actual/target
maturity level?
Which initiatives are assigned
to which process
…and when are they
scheduled?
Benchmarking process
classification
Benchmarking maturity
level
Validity information
for processes
Current values of
process
characteristics

6. 6
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Optimizing Business Processes –
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