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Karwanchi Group Training Board
Karwanchi Group Training Board

مهارات الخطابات الإلكترونية الرسمية في الشركات المحدثة

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‫اإللكرتونية‬ ‫اخلطابات‬ ‫مهارات‬ ‫الشركات‬ ‫يف‬ ‫الرمسية‬ By/ Samar Ameral Ayoub Ahmed
‫الرسمية‬ ‫اإللكترونية‬ ‫الخطابات‬ ‫ماذا‬ ‫يقصد‬ ‫بآداب‬ ‫المراسالت‬ ‫اإللكترونية؟‬ ‫قصد‬ُ‫ي‬ ‫بآداب‬ ‫المراسالت‬ ‫اإللكترونية‬ ‫أو‬ " ‫إتيكيت‬ ‫كتابة‬ ‫اإليميل‬ " ، ‫جميع‬ ‫المبادئ‬ ‫والقواع‬ ‫د‬ ‫والقوانين‬ ‫التي‬ ‫ب‬ّ‫ج‬‫يتو‬ ‫على‬ ‫الشخص‬ ‫ّد‬‫ي‬‫التق‬ ‫بها‬ ‫عند‬ ‫كتابة‬ ‫بريد‬ ‫إلكتروني‬ ‫أو‬ ّ ّ‫د‬‫الر‬ ‫على‬ ‫بريد‬ ‫إلكترو‬ ‫ني‬ ّ ّ‫م‬‫ت‬ ‫استالمه‬ ‫ا‬ً‫ق‬‫مسب‬ . ‫كما‬ ‫تعرف‬ ‫هذه‬ ‫القواعد‬ ‫ا‬ً‫ض‬‫أي‬ ‫بأنها‬ ‫دليل‬ ‫اإلرشادات‬ ‫للمراسالت‬ ‫اإللكترونية‬ ‫وتختلف‬ ‫باختال‬ ‫ف‬ ‫الشخص‬ ‫الذي‬ ‫تتم‬ ‫مراسلته‬ ‫فالمراسالت‬ ‫بين‬ ‫األصدقاء‬ ‫تختلف‬ ‫بالطبع‬ ‫عن‬ ‫المراسالت‬ ‫بين‬ ‫زمالء‬ ‫الع‬ ‫مل‬ ‫أو‬ ‫العمالء‬ ‫أو‬ ‫مدراء‬ ‫الشركة‬ . ‫تحرص‬ ‫الشركات‬ ‫والمؤسسات‬ ‫على‬ ‫وجه‬ ‫الخصوص‬ ‫على‬ ‫تدريب‬ ‫موظفيها‬ ‫ليكونوا‬ ‫ملتزمين‬ ‫بآد‬ ‫اب‬ ‫المراسالت‬ ‫اإللكترونية‬ ‫ا‬ً‫نظر‬ ‫لما‬ ‫لذلك‬ ‫من‬ ‫أهمية‬ ‫عظمى‬ ‫ل‬ّ‫ث‬‫تتم‬ ‫في‬ : ✓ ‫المهنية‬ : ‫حيث‬ ‫يسهم‬ ‫التقيد‬ ‫بآداب‬ ‫وسلوكيات‬ ‫كتابة‬ ‫اإليميل‬ ‫في‬ ‫إيصال‬ ‫صورة‬ ‫مه‬ ‫نية‬ ‫عن‬ ‫الشركة‬ ‫لجميع‬ ‫العمالء‬ . ✓ ‫رفع‬ ‫الكفاءة‬ : ‫فالرسائل‬ ‫اإللكترونية‬ ‫المباشرة‬ ‫والواضحة‬ ‫أكثر‬ ‫كفاءة‬ ‫من‬ ‫تلك‬ ‫الم‬ ‫صاغة‬ ‫بشكل‬ ‫سيء‬ . ✓ ‫الحماية‬ : ‫إذ‬ ّّ‫أن‬ ‫الوعي‬ ‫بالمخاطر‬ ‫الناتجة‬ ‫عن‬ ‫الرسائل‬ ‫اإللكترونية‬ ‫الركيكة‬ ‫ب‬ّ‫ن‬‫يج‬ ‫الشركات‬ ‫والمؤسسات‬ ‫العديد‬ ‫من‬ ‫التكاليف‬ ‫قة‬ّ‫المتعل‬ ‫بالقضايا‬ ‫القانونية‬ .
‫التالية‬ ‫النقاط‬ ‫توفر‬ ‫حال‬ ‫في‬ ‫ارسل‬ ‫على‬ ‫انقر‬ 1 3 5 6 4 2 ‫نفسك‬ ‫عرف‬ ‫واضح‬ ‫رسالة‬ ‫عنوان‬ ‫بالمحتوى‬ ‫ومرتبط‬ ‫التعجب‬ ‫عالمات‬ ‫تستخدم‬ ‫ال‬ ‫رسالتك‬ ‫تكون‬ ‫ان‬ ‫يجب‬ ‫وموجزة‬ ‫واضحة‬ ‫الخاص‬ ‫توقيعك‬ ‫اضف‬ ‫رسالتك‬ ‫محتوى‬ ‫اجعل‬ ‫شخصي‬ ‫وليس‬ ‫مهني‬
1 - ‫ناقش‬ ‫األمور‬ ‫ة‬ّ‫م‬‫العا‬ ‫فقط‬ ّ‫د‬‫الب‬ ‫أنك‬ ‫قد‬ ‫سمعت‬ ‫ا‬ً‫ق‬‫ساب‬ ‫عن‬ ‫بري‬ ‫د‬ ‫إلكتروني‬ ‫خاص‬ ‫انتهى‬ ‫به‬ ‫المطاف‬ ً‫ل‬‫رس‬ُ‫م‬ ‫إلى‬ ‫جميع‬ ‫موظفي‬ ،‫الشركة‬ ‫أو‬ ‫منش‬ ‫ا‬ً‫ور‬ ‫على‬ ‫شبكة‬ ‫اإلنترنت‬ ! ‫أحد‬ ‫أهم‬ ‫األشياء‬ ‫التي‬ ‫يجب‬ ‫أن‬ ‫تؤخذ‬ ‫بعين‬ ‫ا‬ ‫العتبار‬ ‫عند‬ ‫كتابة‬ ‫اإليميل‬ ‫هو‬ ‫التفكير‬ ‫في‬ ‫الموضوع‬ ‫الذي‬ ،‫ستناقشه‬ ‫س‬ ً‫ء‬‫وا‬ ‫كان‬ ‫ا‬ً‫ع‬‫موضو‬ ‫ا‬ً‫م‬‫عا‬ ‫أو‬ ‫ا‬ً‫ع‬‫موضو‬ ‫ب‬ّ‫ج‬‫يتو‬ ‫مناقشته‬ ‫على‬ ‫انفراد‬ ‫مع‬ ‫الش‬ ‫خص‬ ،‫المعني‬ ‫اسأل‬ ‫نفسك‬ ‫ا‬ً‫م‬‫دائ‬ ‫ان‬ ‫كنت‬ ‫ترغب‬ ‫في‬ ‫أن‬ ‫ينتشر‬ ‫هذا‬ ‫المو‬ ‫ضوع‬ ‫بين‬ ‫الجميع‬ . ‫أو‬ ‫أن‬ ‫يعرض‬ ‫على‬ ‫لوحة‬ ‫إعلنات‬ ‫الشركة‬ . ‫الرسمية‬ ‫اإللكترونية‬ ‫الخطابات‬
2 - ‫ف‬ ّ‫عر‬ ‫بنفسك‬ ‫ال‬ ‫تفترض‬ ّ‫أن‬ ‫متلقي‬ ‫البريد‬ ‫اإللكتروني‬ ‫يعرف‬ ‫ك‬ ‫أو‬ ‫ر‬ّ‫ك‬‫يتذ‬ ‫لقاءه‬ ،‫بك‬ ‫لذا‬ ‫من‬ ‫األفضل‬ ‫ا‬ً‫م‬‫دو‬ ‫أن‬ ‫تدرج‬ ‫ا‬ً‫تذكير‬ ‫ا‬ً‫ط‬‫بسي‬ ‫ف‬ّ‫تعر‬ ‫فيه‬ ‫بن‬ ‫فسك‬ ‫وبعلقتك‬ ‫مع‬ ‫الشخص‬ ‫الذي‬ ‫ترسل‬ ‫له‬ ‫هذا‬ ‫البريد‬ ‫اإللكتروني‬ . 3 - ‫بالتأكيد‬ ‫أنت‬ ‫ال‬ ‫تريد‬ ‫أن‬ ‫ّع‬‫ي‬‫يض‬ ‫متلقي‬ ‫رسالتك‬ ‫اإللكترونية‬ ‫وق‬ ‫ته‬ ‫في‬ ‫البحث‬ ‫عن‬ ‫طريقة‬ ‫التواصل‬ ،‫معك‬ ‫لذا‬ ّ‫د‬‫الب‬ ‫من‬ ‫إضافة‬ ‫توقيعك‬ ‫الخاص‬ ‫في‬ ‫نهاية‬ ‫ال‬ ‫بريد‬ ‫اإللكتروني‬ ‫والذي‬ ‫ن‬ّ‫م‬‫يتض‬ ‫اسمك‬ ‫الكامل‬ ‫واسم‬ ‫شركتك‬ ‫ومعلومات‬ ‫االتص‬ ‫ال‬ ‫الخاصة‬ ‫بك‬ . ‫إنها‬ ‫طريقة‬ ‫رائعة‬ ‫ف‬ّ‫لتعر‬ ‫الناس‬ ‫بك‬ ‫خاصة‬ ‫في‬ ‫حال‬ ‫لم‬ ‫يت‬ ‫ن‬ّ‫م‬‫ض‬ ‫عنوان‬ ‫بريدك‬ ‫اسمك‬ ‫الكامل‬ . ‫ا‬ً‫أخير‬ ّ‫د‬‫الب‬ ‫أن‬ ‫ر‬ّ‫ك‬‫تتذ‬ ‫ا‬ً‫م‬‫دائ‬ ّ‫بأن‬ ‫أي‬ ‫رس‬ ‫الة‬ ‫إلكترونية‬ ،‫ترسلها‬ ‫ل‬ّ‫ك‬‫تش‬ ‫ا‬ً‫س‬‫انعكا‬ ،‫لشخصيتك‬ ‫وتؤثر‬ ‫على‬ ‫سمعتك‬ ‫المهنية‬ ‫بشكل‬ ‫مباشر‬ . ‫في‬ ‫حال‬ ‫كانت‬ ‫البريد‬ ‫اإللكتروني‬ ‫الذي‬ ‫كتبته‬ ‫ا‬ً‫ي‬‫فوضو‬ ‫ا‬ً‫ئ‬‫وملي‬ ‫باألخط‬ ،‫اء‬ ‫فسيعكس‬ ‫ذلك‬ ‫كونك‬ ‫ا‬ً‫ص‬‫شخ‬ ‫ال‬ ‫ا‬ً‫ي‬‫مبال‬ ‫ا‬ً‫ي‬‫وفوضو‬ ‫ا‬ً‫ض‬‫أي‬ . ‫فاحرص‬ ‫اذن‬ ‫على‬ ‫الحفاظ‬ ‫على‬ ‫صورتك‬ ‫في‬ ‫سوق‬ ‫العمل‬ ‫ا‬ً‫نظر‬ ‫ألن‬ ‫آراء‬ ‫الشركات‬ ‫والمهنيين‬ ‫اآلخرين‬ ‫ستعلب‬ ‫دو‬ ‫ا‬ً‫ر‬ ‫ا‬ً‫م‬‫حاس‬ ‫في‬ ‫نجاحك‬ ‫أو‬ ‫فشلك‬ . ‫الرسمية‬ ‫اإللكترونية‬ ‫الخطابات‬
4 - ‫ب‬ّ‫ن‬‫تج‬ ‫الرسائل‬ ‫الغاضبة‬ ‫تعتبر‬ ‫فات‬ّ‫تصر‬ ‫مثل‬ ‫إرسال‬ ‫رسائل‬ ‫إلكترونية‬ ،‫غاضبة‬ ‫أو‬ ‫تل‬ ‫ك‬ ‫التي‬ ‫تحمل‬ ‫ا‬ً‫أخبار‬ ‫سيئة‬ ‫كأخبار‬ ‫عن‬ ‫طرد‬ ‫أحد‬ ‫الموظفين‬ ‫أو‬ ‫الحديث‬ ‫بسوء‬ ‫عن‬ ‫اآلخرين‬ ‫خاطئة‬ ‫للغاية‬ ‫وال‬ ‫يجوز‬ ‫ًا‬‫د‬‫أب‬ ‫القيام‬ ‫بها‬ . ‫ذلك‬ ‫أن‬ ‫الرسائل‬ ‫اإللكترونية‬ ‫ستبدو‬ ‫رسمية‬ ‫ا‬ّ‫م‬‫م‬ ‫قد‬ ‫يؤدي‬ ‫إلى‬ ‫خلق‬ ‫سوء‬ ‫تفاهم‬ ‫ي‬ ‫تفاقم‬ ‫فيما‬ ‫بعد‬ ‫إلى‬ ‫مشكلت‬ ‫كبرى‬ . ً‫ل‬‫فض‬ ‫عن‬ ،‫ذلك‬ ‫ر‬ّ‫ك‬‫تذ‬ ‫ا‬ً‫م‬‫دو‬ ‫أن‬ ‫هذه‬ ‫الرسائل‬ ‫باقية‬ ‫لألبد‬ . ‫الرسمية‬ ‫اإللكترونية‬ ‫الخطابات‬
5 - ‫قم‬ ّ‫د‬‫بالر‬ ‫على‬ ‫اإليميل‬ ‫في‬ ‫الوقت‬ ‫المناسب‬ ‫ليس‬ ‫من‬ ‫الضروري‬ ّ‫د‬‫الر‬ ‫على‬ ‫البريد‬ ‫اإللكتروني‬ ‫مباشرة‬ ‫بعد‬ ‫رؤيته‬ ّ‫ال‬‫إ‬ ‫إذا‬ ‫كنت‬ ‫تعمل‬ ‫في‬ ‫قسم‬ ‫لل‬ ‫طوارئ‬ ‫حيث‬ ‫يجب‬ ‫أن‬ ‫يكون‬ ّ‫د‬‫الر‬ ‫ا‬ً‫ي‬‫فور‬ . ‫تختلف‬ ‫ّة‬‫د‬‫الم‬ ‫التي‬ ‫قد‬ ‫تحتاجها‬ ّ‫د‬‫للر‬ ‫ع‬ ‫لى‬ ‫بريد‬ ‫ّن‬‫ي‬‫مع‬ ‫باختلف‬ ‫طبيعته‬ ‫وطبيعة‬ ،‫مرسله‬ ‫ومع‬ ‫ذلك‬ ‫ل‬ّ‫ض‬‫يف‬ ‫أن‬ ّ‫م‬‫يت‬ ّ‫د‬‫الر‬ ‫خ‬ ‫لل‬ 24 ‫الى‬ 48 ‫ساعة‬ ّ‫د‬‫كح‬ ‫أقصى‬ . ‫الرسمية‬ ‫اإللكترونية‬ ‫الخطابات‬
6 - ‫أبق‬ ‫رسالتك‬ ‫مرتبة‬ ‫ال‬ ‫شيء‬ ‫يزعج‬ ‫أولئك‬ ‫الذين‬ ‫يتلقون‬ ‫الرسائل‬ ‫ا‬ ‫إللكترونية‬ ‫أكثر‬ ‫من‬ ‫كون‬ ‫هذه‬ ‫الرسائل‬ ‫فوضوية‬ ‫وغير‬ ،‫مرتبة‬ ‫كتلك‬ ‫التي‬ ‫تحتوي‬ ‫ع‬ ‫لى‬ ‫قوائم‬ ‫طويلة‬ ‫من‬ ‫العناوين‬ ‫اإللكترونية‬ ‫غير‬ ‫المخفية‬ ‫بخيار‬ Bcc. ‫أو‬ ‫تلك‬ ‫التي‬ ّ‫م‬‫تض‬ ‫سلسلة‬ ‫طويلة‬ ‫من‬ ‫الرسائل‬ ‫اإللكترونية‬ ‫والرموز‬ ‫مثل‬ : ( <<< ) ، ‫لذا‬ ‫احرص‬ ‫على‬ ‫ترتيب‬ ‫اإليميل‬ ‫وإزالة‬ ّ‫ل‬‫ك‬ ‫ما‬ ‫هو‬ ‫غير‬ ‫ضروري‬ ‫قبل‬ ‫إرساله‬ . ‫الرسمية‬ ‫اإللكترونية‬ ‫الخطابات‬
7 - ‫ال‬ ‫تنس‬ ‫كتابة‬ ‫العنوان‬ ‫هذه‬ ‫الخطوة‬ ‫ة‬ّ‫م‬‫مه‬ ‫للغاية‬ ‫ا‬ً‫نظر‬ ‫لعدد‬ ‫الرسائل‬ ‫اإللكترونية‬ ‫الهائل‬ ‫الذي‬ ّ‫ج‬‫يع‬ ‫به‬ ‫صندوق‬ ‫الوارد‬ ‫لدى‬ ّ‫ل‬‫ك‬ ،‫شخص‬ ‫لذا‬ ‫م‬ ‫ن‬ ‫المهم‬ ‫أن‬ ‫تضيف‬ ‫ا‬ً‫ن‬‫عنوا‬ ‫ا‬ً‫ب‬‫مناس‬ ‫للرسالة‬ ‫اإللكترونية‬ ‫ّر‬‫ب‬‫يع‬ ‫بوضوح‬ ‫عن‬ ‫م‬ ‫حتواها‬ . ‫ب‬ّ‫ن‬‫تج‬ ‫كتابة‬ ‫العناوين‬ ‫الظريفة‬ ‫التي‬ ‫ال‬ ‫علقة‬ ‫لها‬ ‫بالمحتوى‬ ‫أو‬ ‫عناوين‬ ‫المبه‬ ‫مة‬ ‫والغامضة‬ ‫فذلك‬ ‫ّد‬‫د‬‫يه‬ ‫بتجاهلها‬ . ‫واحرص‬ ‫على‬ ‫تدقيق‬ ‫العنوان‬ ‫كما‬ ّ‫ق‬‫تد‬ ‫ق‬ ‫باقي‬ ‫اإليميل‬ . 8 - ‫اختر‬ ‫العنوان‬ ‫بعناية‬ ‫في‬ ‫حال‬ ‫كنت‬ ‫تكتب‬ ‫باللغة‬ ،‫اإلنجليزية‬ ‫تج‬ ‫ب‬ّ‫ن‬ ‫كتابة‬ ‫العنوان‬ ً‫ل‬‫كام‬ ‫بأحرف‬ ‫كبيرة‬ ‫أو‬ ‫أحرف‬ ‫صغيرة‬ ،‫فقط‬ ‫أو‬ ‫إضافة‬ ‫علمات‬ ‫ا‬ ‫ب‬ّ‫ج‬‫لتع‬ ‫فمثل‬ ‫هذه‬ ‫األخطاء‬ ‫ستقود‬ ‫رسالتك‬ ‫اإللكترونية‬ ‫إلى‬ ‫صندوق‬ ‫البريد‬ ‫غي‬ ‫ر‬ ‫المرغوب‬ ‫فيه‬ " Spam" ، ‫كذلك‬ ‫ب‬ّ‫ن‬‫تج‬ ‫وضع‬ ‫الروابط‬ ‫اإللكترونية‬ ‫في‬ ‫خانة‬ ‫العنوان‬ . . ‫الرسمية‬ ‫اإللكترونية‬ ‫الخطابات‬
9 - ‫احرص‬ ‫على‬ ‫الوضوح‬ ‫واإليجاز‬ ‫تعتبر‬ ‫الرسائل‬ ‫اإللكترونية‬ ‫الطويلة‬ ‫ا‬ً‫ئ‬‫شي‬ ‫من‬ ‫الماضي‬ . ‫فمع‬ ّ‫تطو‬ ‫ر‬ ‫اإلنترنت‬ ،‫والتكنولوجيا‬ ‫أصبح‬ ‫الوضوح‬ ‫واإليجاز‬ ‫ا‬ً‫ن‬‫عنوا‬ ‫للمراسلت‬ ‫اإللكترو‬ ‫نية‬ . ‫احرص‬ ‫على‬ ‫استخدام‬ ‫الكثير‬ ‫من‬ ‫الفراغات‬ ‫والمسافات‬ ‫بين‬ ‫الفقرات‬ ‫لتريح‬ ‫ع‬ ‫ين‬ ‫القارئ‬ . ‫يمكنك‬ ‫ا‬ً‫ض‬‫أي‬ ‫استخدام‬ ‫النقاط‬ ‫لترتيب‬ ،‫األفكار‬ ‫الرسمية‬ ‫اإللكترونية‬ ‫الخطابات‬
‫منها‬ ‫االستفادة‬ ‫ممكن‬ ‫عبارات‬ dear (name) ‫عزيزي‬ ( ‫االسم‬ ) I hope you had a great weekend/week/day ‫أسبوع‬ ‫نهاية‬ ‫عطلة‬ ‫قضيت‬ ‫قد‬ ‫تكون‬ ‫أن‬ ‫أتمنى‬ / ‫أسبوع‬ / ‫رائع‬ ‫يوم‬ “I am writing to you about…” “ ‫بشأن‬ ‫إليكم‬ ‫أكتب‬ ”… I am writing to ask/enquire/let you know/confirm/invite you to/to update you on/ask for…” ‫ألطلب‬ ‫أكتب‬ ‫أنا‬ / ‫لالستفسار‬ / ‫إلعالمك‬ / ‫تأكيد‬ / ‫دعوتك‬ / ‫آخر‬ ‫على‬ ‫الطالعك‬ ‫المستجدات‬ / ‫طلب‬ “ … Might I take a moment of your time to… ‫ل‬ ‫وقتك‬ ‫من‬ ‫لحظة‬ ‫آخذ‬ ‫قد‬ … Thanks for letting me know ‫اعالمي‬ ‫على‬ ‫شكرا‬ Please note… ‫المالحظة‬ ‫يرجى‬ .... I’d like to inform you that… ‫إخباركم‬ ‫أود‬ Could you please sign the attached document and send it back by [date]? ‫بحلول‬ ‫وإعادتها‬ ‫المرفقة‬ ‫الوثيقة‬ ‫على‬ ‫التوقيع‬ ‫فضلك‬ ‫من‬ ‫يمكنك‬ ‫هل‬ [ ‫التاريخ‬ ] ‫؟‬ Could you please…? ‫فضلك‬ ‫من‬ ‫ذلك‬ ‫فعل‬ ‫يمكنك‬ ‫هل‬ … ‫؟‬ …please do not hesitate to contact me … ‫بي‬ ‫باالتصال‬ ‫التردد‬ ‫عدم‬ ‫الرجاء‬
To : ‫تكتب‬ ‫فيها‬ ‫إيميل‬ ‫الشخص‬ ‫المقصود‬ ‫باألرسال‬ ‫اليه‬ ، ‫وممكن‬ ‫تكتب‬ ‫أكتر‬ ‫من‬ ‫إيميل‬ ‫لكذا‬ ،‫شخص‬ ‫الطريقة‬ ‫يمكن‬ ‫ان‬ ‫يت‬ ‫م‬ ‫الكتابة‬ ‫لعدد‬ ‫من‬ ‫اإليميالت‬ ‫حسب‬ ‫العدد‬ ‫الذي‬ ‫يسمح‬ ‫به‬ ‫مزود‬ ‫خدمة‬ ‫اإليميل‬ ‫الذي‬ ‫يتم‬ ‫استخدامه‬ ‫ومن‬ ‫الممكن‬ ‫ان‬ ‫يصل‬ ‫لحد‬ 100 ‫او‬ ‫اكثر‬ ‫إيميل‬ ‫في‬ ‫الرسالة‬ ‫الواحدة‬ . CC : ّ‫يعني‬ Carbon Copy “ ‫نسخةّطبقّاألصل‬ ” .. ‫تكتبّفي‬ ّ‫ها‬ ‫إيميالتّاألشخاصّالذينّلهمّصلةّبمضمونّااليميل‬ BCC : ‫يعني‬ Blind Carbon Copy “ ‫فالمقصود‬ ‫بها‬ ‫هو‬ “ ‫نسخة‬ ‫كربونية‬ ‫عمياء‬ ” ‫ومعنى‬ ‫كلمة‬ ‫عمياء‬ ‫أنه‬ ‫يتم‬ ‫إضاف‬ ‫ة‬ ‫عناوين‬ ‫بريدية‬ ّ ً‫ا‬‫أيض‬ ‫من‬ ‫أجل‬ ‫ارسال‬ ‫نفس‬ ‫الرسالة‬ ‫لهم‬ ‫و‬ ‫لكن‬ ‫هذه‬ ‫العناوين‬ ‫ال‬ ‫تظهر‬ ‫لآلخرين‬ ‫على‬ ‫عكس‬ CC ‫التي‬ ‫يمكن‬ ‫للمستخدمين‬ ‫اآلخرين‬ ‫معرفة‬ ‫العناوين‬ ‫اإللكترونية‬ ‫الت‬ ‫ي‬ ‫تم‬ ‫ارسال‬ ‫هذه‬ ‫الرسالة‬ ‫إليها‬ ّ ً‫ا‬‫أيض‬ . ‫اإليميل‬ ‫استخدام‬ ‫مهارة‬
‫المشاركة‬ ‫حسن‬ ‫على‬ ‫شكرا‬

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