Data upload on data analytics and governance

1. Touching One Million Lives in 2020
BUSINESS PROCESSING UNIT
- JAMES KIUMBE

2. Touching One Million Lives in 2020
JCARE ACCEPTANCES AND DEBITING
Date
Applications
Received
Pending from
Previous Day
Done Pending Avg TAT Target TAT Date
Policies
Received
Pending from
Previous Day
Done Pending Avg TAT Target TAT
3-Jan 1 60 8 53 8 24 3-Jan 8 20 8 20 7 24
4-Jan 14 53 11 56 8 24 4-Jan 22 20 22 20 7 24
5-Jan 21 56 11 66 8 24 5-Jan 20 20 20 20 7 24
6-Jan 15 66 15 66 8 24 6-Jan 18 20 18 20 7 24
7-Jan 38 66 11 93 10 24 7-Jan 20 20 20 20 7 24
10-Jan 0 93 21 72 10 24 10-Jan 24 20 24 20 7 24
11-Jan 17 72 11 78 9 24 11-Jan 30 20 30 20 7 24
12-Jan 18 78 20 76 9 24 12-Jan 15 20 15 20 7 24
13-Jan 49 76 22 103 10 24 13-Jan 22 20 22 20 7 24
14-Jan 15 103 10 108 10 24 14-Jan 22 30 22 30 7 24
17-Jan 16 108 0 124 15 24 17-Jan 12 30 12 30 7 24
18-Jan 7 124 15 116 15 24 18-Jan 15 35 15 35 7 24
19-Jan 25 116 21 120 35 24 19-Jan 32 35 26 41 7 24
20-Jan 58 120 30 148 30 24 20-Jan 27 41 23 45 7 24
21-Jan 27 148 51 124 28 24 21-Jan 25 45 22 48 7 24
24-Jan 28 124 36 116 24 24 24-Jan 25 45 22 48 7 24
25-Jan 28 116 36 108 20 24 25-Jan 46 48 34 60 7 24
26-Jan 41 108 17 132 15 24 26-Jan 37 0 37 60 7 24
27-Jan 34 132 39 127 13 24 27-Jan 74 0 74 60 7 24
28-Jan 34 127 34 127 10 24 28-Jan 52 0 52 60 7 24
TOTAL 486 1946 419 2013 14.8 24 TOTAL 546 489 518 697 7.0 24
Individual Acceptance Individual Debiting

3. SCHEMES MAINTENANCE AND CARDS MANAGEMENT
Date
Instructions
received
PreviousDay
Pending
Instructions
Done Pending
Average
TAT
Target
TAT
Date
Cards
Ordered
CardsPending
fromPrevious
Day
Cards
Received
Cards
Pending
Average
TAT
Target
TAT
Date
Cards
Ordered
CardsPending
fromPrevious
Day
Cards
Received
Cards
Pending
Average
TAT
Target
TAT
3-Jan 40 3 32 11 0.09 2 3-Jan 40 32 66 6 1.0 3 3-Jan 14 12 14 12 1.0 2
4-Jan 81 11 64 28 0.06 2 4-Jan 21 6 23 4 1.0 3 4-Jan 11 12 15 8 1.0 2
5-Jan 90 28 80 38 0.18 2 5-Jan 26 4 13 17 1.0 3 5-Jan 18 8 10 16 1.0 2
6-Jan 78 38 71 45 0.72 2 6-Jan 26 17 37 6 1.0 3 6-Jan 18 16 18 16 1.0 2
7-Jan 80 45 68 57 0.60 2 7-Jan 61 6 47 20 1.0 3 7-Jan 9 16 20 5 1.0 2
10-Jan 93 57 61 89 0.10 2 10-Jan 78 20 63 35 1.0 3 10-Jan 23 5 13 15 1.0 2
11-Jan 106 89 103 92 0.45 2 11-Jan 87 35 53 69 2.0 3 11-Jan 8 15 2 21 1.0 2
12-Jan 84 92 72 104 0.21 2 12-Jan 191 69 226 34 1.0 3 12-Jan 51 21 25 47 1.0 2
13-Jan 72 104 63 113 0.29 2 13-Jan 72 34 66 40 2.0 3 13-Jan 12 47 7 52 2.0 2
14-Jan 70 113 71 112 0.34 2 14-Jan 67 40 97 10 1.0 3 14-Jan 16 52 60 8 1.0 2
17-Jan 0 0 0 0 2 17-Jan 0 0 0 0 3 17-Jan 0 0 0 0 2
18-Jan 175 112 127 160 0.46 2 18-Jan 183 10 133 60 1.0 3 18-Jan 84 8 71 21 1.0 2
19-Jan 101 160 110 151 0.32 2 19-Jan 124 60 101 83 2.0 3 19-Jan 48 21 14 55 2.0 2
20-Jan 74 151 61 164 0.05 2 20-Jan 102 101 180 23 1.0 3 20-Jan 21 55 65 11 1.0 2
21-Jan 83 164 94 153 0.49 2 21-Jan 75 23 61 37 1.0 3 21-Jan 20 11 23 8 1.0 2
24-Jan 100 153 103 150 0.85 2 24-Jan 144 37 162 19 1.0 3 24-Jan 35 8 25 18 1.0 2
25-Jan 86 150 86 150 0.38 2 25-Jan 84 19 75 28 2.0 3 25-Jan 31 18 7 42 2.0 2
26-Jan 88 150 91 147 0.25 2 26-Jan 134 28 134 28 1.0 3 26-Jan 34 42 55 21 1.0 2
27-Jan 57 147 75 129 0.60 2 27-Jan 203 28 138 93 2.0 3 27-Jan 25 21 8 38 2.0 2
28-Jan 50 129 49 130 0.16 2 28-Jan 97 93 146 44 1.0 3 28-Jan 11 38 43 6 1.0 2
TOTAL 1608 1896 1481 2023 0.35 2 TOTAL 1815 662 1821 656 1.3 3.0 TOTAL 489 426 495 420 1.2 2
Addition/DeletionInstructions NewCardRequests ReplacementCardRequests

4. CORPORATE SCHEMES ONBOARDING
` Dec-21 Jan-22
Description Total Number %ge of Total Total Number %ge of Total
Total schemes to be renewed/new 34 121
Instructions received 27 79% 101 83%
Pending instructions 4 12% 3 2%
Lost 3 9% 17 14%
Total Schemes to be Underwritten 27 101
Total Schemes Underwritten 25 93% 63 62%
Schemes not Underwritten 2 7% 38 38%
Schemes not Underwritten 2 38
Awaiting premium verification 1 50% 7 18%
Awaiting missing Documentation 0 0% 2 5%
Awaiting Missing documentation and premium verification 0 0% 2 5%
Awaiting finalization of electives 0 0% 0 0%
Awaiting the checker process 1 50% 22 58%
All documents/verification received - being debited 0 0% 0 0%
Scheme setup ongoing 0 0% 5 13%

5. SME SCHEMES ONBOARDING
Description Total Number %ge of Total Total Number %ge of Total
Total schemes to be renewed/new 53 62
Instructions received 43 81% 40 65%
Pending instructions 6 11% 19 31%
Lost 4 8% 3 5%
Total Schemes to be Underwritten 43 40
Total Schemes Underwritten 40 93% 38 95%
Schemes not Underwritten 3 7% 2 5%
Schemes not Underwritten 3 2
Awaiting Member Schedule Confirmation 3 100% 2 100%
Awaiting missing Documentation 0 0% 0 0%
Agent suspended 0 0% 0 0%
Awaiting finalization of electives 0 0% 0 0%
All documents/verification received - being debited 0 0% 0 0%
Scheme setup ongoing 0 0% 0 0%
Jan-22
Dec-21

6. INDIVIDUAL POLICY DOCUMENTS STATUS
Date
Policies
Debited
Policy
Documents
Done
Policy
Documents
Pending
Avg TAT
Target
TAT
Date
Policies
Debited
Policy
Documents
Done
Policy
Documents
Pending
Avg TAT
Target
TAT
3-Jan 12 3 9 2 7 3-Jan 2 2 0 1 3
4-Jan 2 9 2 2 7 4-Jan 18 18 0 1 3
5-Jan 9 5 6 2 7 5-Jan 9 9 0 1 3
6-Jan 8 0 14 3 7 6-Jan 12 12 0 1 3
7-Jan 5 2 17 3 7 7-Jan 19 19 0 1 3
10-Jan 8 6 19 3 7 10-Jan 22 0 22 3
11-Jan 1 9 11 3 7 11-Jan 14 0 36 3
12-Jan 8 4 15 3 7 12-Jan 14 0 50 3
13-Jan 8 4 19 3 7 13-Jan 14 0 64 3
14-Jan 9 0 28 7 14-Jan 3 0 67 3
17-Jan 9 0 37 7 17-Jan 6 0 73 3
18-Jan 0 0 37 7 18-Jan 26 0 99 3
19-Jan 7 0 44 2 19-Jan 16 0 115 3
20-Jan 12 0 56 2 20-Jan 10 0 125 3
21-Jan 4 0 60 2 21-Jan 19 0 144 3
24-Jan 11 1 70 2 24-Jan 11 0 155 3
25-Jan 9 0 79 2 25-Jan 25 0 180 3
26-Jan 5 0 84 2 26-Jan 32 0 212 3
27-Jan 26 0 110 2 27-Jan 46 0 258 3
28-Jan 20 0 130 2 28-Jan 32 0 290 3
Total 173 43 847 2.67 4.609 Total 350 60 1890 1 3
INDIVIDUAL POLICY DOCUMENTS INDIVIDUAL POLICY ENDORSEMENTS

7. CORPORATE AND SME POLICY DOCUMENTS STATUS
RENEWAL
MONTH
Total
Renewals
Renewals
Done
Not
doneat
all
Total
New
New
Done
Not
doneat
all
NOTDONE
(New&
Renewal)
RENEWAL
MONTH
Total
Renewals
Renewals
Done
Notdone
atall
Total
New
New
Done
Notdone
atall
NOTDONE
(New&
Renewal)
TOTAL DONE % Pending
Jan-21 83 83 0 32 32 0 0 Jan-21 22 22 0 12 12 0 0 JBIZ 481 469 97.5% 12
Feb-21 26 26 0 6 6 0 0 Feb-21 30 30 0 17 17 0 0 CORP 490 479 97.8% 11
Mar-21 23 23 0 11 11 0 0 Mar-21 22 22 0 20 20 0 0 971 948 97.6% 23
Apr-21 19 19 0 12 12 0 0 Mar-21 20 20 0 21 21 0 0
May-21 9 9 0 10 10 0 0 Apr-21 17 17 0 13 13 0 0
Jun-21 17 17 0 13 13 0 0 Jun-21 26 26 0 10 10 0 0
Jul-21 29 29 0 23 23 0 0 Jul-21 21 21 0 16 16 0 0
Aug-21 11 11 0 17 17 0 0 Aug-21 12 12 0 17 17 0 0
Sep-21 11 11 0 13 13 0 0 Sep-21 26 26 0 16 16 0 0
Oct-21 29 29 0 7 7 0 0 Oct-21 21 21 0 15 15 0 0
Nov-21 25 25 0 3 3 0 0 Nov-21 20 20 0 19 19 0 0
Dec-21 18 16 2 7 7 0 2 Dec-21 17 17 0 23 23 0 0
Jan-22 31 24 7 5 3 2 9 Jan-22 11 9 2 17 7 10 12
Total 331 322 9 159 157 2 11 Total 265 263 2 216 206 10 12
CORPORATEPOLICIES JBIZ POLICIES SUMMARY

8. Summary -24th -28th Jan
 Acceptances – Completed 56%. Pending 80(28% of
applications received) as a result of pending agency
issues.
 62% of Jan Corporate schemes are debited
 15 SMEs pending Agency clearance. 95% of Jan schemes
where payment and documents has been received
debited.
 Addition/Deleting Instructions –76% of instructions
completed.
 24 outstanding corporate policy YTD Oct.
 18 outstanding SME policy YTD Oct.

9. THANK YOU
JUBILEE HEALTH INSURANCE LIMITED
Head Office:
Jubilee Insurance House, Wabera Street,
P.O. Box 6694 - 00100 GPO, Nairobi, Kenya
Tel: +254 20 328 1000
Call Centre: +254 709 949 000
Email: talk2us@jubileekenya.com
www.jubileeinsurance.com