Graphics design offline test - 2021 created by avishek saha-1AvishekSaha26
Eat Away is an online food ordering platform that aims to be the leading destination for online food ordering in India. It will connect customers with local restaurants and allow customers to view menus, select items, pay online or with cash, and have food delivered without talking to anyone. The platform plans to partner with nearly 10,000 restaurants across major Indian cities initially. It expects sales to grow from $495k in year 1 to $39 million in year 3, with net profits increasing from a loss of $163k to a profit of $3.25 million over the same period.
This document provides an overview of conducting an energy audit of a household. It discusses:
1. Preparing for the audit by collecting old electricity bills and appliance power ratings.
2. Conducting the audit by making a list of appliances with their usage times and calculating the daily electricity consumption of each.
3. Calculating the household's total daily and monthly electricity usage, and the carbon dioxide emissions based on the electricity consumption and country's CO2 emission intensity.
4. Recommendations for improving energy efficiency in the household through actions like using energy efficient appliances and switching off devices when not in use.
Project SEWA aims to promote climate-smart agriculture among small and marginal farmers in West Bengal, Jharkhand, Manipur, Meghalaya, and Sikkim from August 2021 to August 2026. The project will install solar pumps, micro-irrigation systems, and encourage organic farming practices to help farmers adapt to rising temperatures, depleting groundwater, and unpredictable weather. It will establish a guarantee fund to promote these climate-smart technologies, train farmers, and connect them to relevant schemes. The expected outcomes include replacing 3000 diesel pumps with solar irrigation, doubling farmers' incomes through diversification, and promoting organic farming among 50,000 farmers. The long-term sustainability plan involves creating water user groups, farmers
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
Creative operations teams expect increased AI use in 2024. Currently, over half of tasks are not AI-enabled, but this is expected to decrease in the coming year. ChatGPT is the most popular AI tool currently. Business leaders are more actively exploring AI benefits than individual contributors. Most respondents do not believe AI will impact workforce size in 2024. However, some inhibitions still exist around AI accuracy and lack of understanding. Creatives primarily want to use AI to save time on mundane tasks and boost productivity.
Graphics design offline test - 2021 created by avishek saha-1AvishekSaha26
Eat Away is an online food ordering platform that aims to be the leading destination for online food ordering in India. It will connect customers with local restaurants and allow customers to view menus, select items, pay online or with cash, and have food delivered without talking to anyone. The platform plans to partner with nearly 10,000 restaurants across major Indian cities initially. It expects sales to grow from $495k in year 1 to $39 million in year 3, with net profits increasing from a loss of $163k to a profit of $3.25 million over the same period.
This document provides an overview of conducting an energy audit of a household. It discusses:
1. Preparing for the audit by collecting old electricity bills and appliance power ratings.
2. Conducting the audit by making a list of appliances with their usage times and calculating the daily electricity consumption of each.
3. Calculating the household's total daily and monthly electricity usage, and the carbon dioxide emissions based on the electricity consumption and country's CO2 emission intensity.
4. Recommendations for improving energy efficiency in the household through actions like using energy efficient appliances and switching off devices when not in use.
Project SEWA aims to promote climate-smart agriculture among small and marginal farmers in West Bengal, Jharkhand, Manipur, Meghalaya, and Sikkim from August 2021 to August 2026. The project will install solar pumps, micro-irrigation systems, and encourage organic farming practices to help farmers adapt to rising temperatures, depleting groundwater, and unpredictable weather. It will establish a guarantee fund to promote these climate-smart technologies, train farmers, and connect them to relevant schemes. The expected outcomes include replacing 3000 diesel pumps with solar irrigation, doubling farmers' incomes through diversification, and promoting organic farming among 50,000 farmers. The long-term sustainability plan involves creating water user groups, farmers
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
Creative operations teams expect increased AI use in 2024. Currently, over half of tasks are not AI-enabled, but this is expected to decrease in the coming year. ChatGPT is the most popular AI tool currently. Business leaders are more actively exploring AI benefits than individual contributors. Most respondents do not believe AI will impact workforce size in 2024. However, some inhibitions still exist around AI accuracy and lack of understanding. Creatives primarily want to use AI to save time on mundane tasks and boost productivity.
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
International Upcycling Research Network advisory board meeting 4Kyungeun Sung
Slides used for the International Upcycling Research Network advisory board 4 (last one). The project is based at De Montfort University in Leicester, UK, and funded by the Arts and Humanities Research Council.
Explore the essential graphic design tools and software that can elevate your creative projects. Discover industry favorites and innovative solutions for stunning design results.
Discovering the Best Indian Architects A Spotlight on Design Forum Internatio...Designforuminternational
India’s architectural landscape is a vibrant tapestry that weaves together the country's rich cultural heritage and its modern aspirations. From majestic historical structures to cutting-edge contemporary designs, the work of Indian architects is celebrated worldwide. Among the many firms shaping this dynamic field, Design Forum International stands out as a leader in innovative and sustainable architecture. This blog explores some of the best Indian architects, highlighting their contributions and showcasing the most famous architects in India.
Organizational culture includes values, norms, systems, symbols, language, assumptions, beliefs, and habits that influence employee behaviors and how people interpret those behaviors. It is important because culture can help or hinder a company's success. Some key aspects of Netflix's culture that help it achieve results include hiring smartly so every position has stars, focusing on attitude over just aptitude, and having a strict policy against peacocks, whiners, and jerks.
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
PepsiCo provided a safe harbor statement noting that any forward-looking statements are based on currently available information and are subject to risks and uncertainties. It also provided information on non-GAAP measures and directing readers to its website for disclosure and reconciliation. The document then discussed PepsiCo's business overview, including that it is a global beverage and convenient food company with iconic brands, $91 billion in net revenue in 2023, and nearly $14 billion in core operating profit. It operates through a divisional structure with a focus on local consumers.
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
International Upcycling Research Network advisory board meeting 4Kyungeun Sung
Slides used for the International Upcycling Research Network advisory board 4 (last one). The project is based at De Montfort University in Leicester, UK, and funded by the Arts and Humanities Research Council.
Explore the essential graphic design tools and software that can elevate your creative projects. Discover industry favorites and innovative solutions for stunning design results.
Discovering the Best Indian Architects A Spotlight on Design Forum Internatio...Designforuminternational
India’s architectural landscape is a vibrant tapestry that weaves together the country's rich cultural heritage and its modern aspirations. From majestic historical structures to cutting-edge contemporary designs, the work of Indian architects is celebrated worldwide. Among the many firms shaping this dynamic field, Design Forum International stands out as a leader in innovative and sustainable architecture. This blog explores some of the best Indian architects, highlighting their contributions and showcasing the most famous architects in India.
Organizational culture includes values, norms, systems, symbols, language, assumptions, beliefs, and habits that influence employee behaviors and how people interpret those behaviors. It is important because culture can help or hinder a company's success. Some key aspects of Netflix's culture that help it achieve results include hiring smartly so every position has stars, focusing on attitude over just aptitude, and having a strict policy against peacocks, whiners, and jerks.
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
PepsiCo provided a safe harbor statement noting that any forward-looking statements are based on currently available information and are subject to risks and uncertainties. It also provided information on non-GAAP measures and directing readers to its website for disclosure and reconciliation. The document then discussed PepsiCo's business overview, including that it is a global beverage and convenient food company with iconic brands, $91 billion in net revenue in 2023, and nearly $14 billion in core operating profit. It operates through a divisional structure with a focus on local consumers.
Content Methodology: A Best Practices Report (Webinar)contently
This document provides an overview of content methodology best practices. It defines content methodology as establishing objectives, KPIs, and a culture of continuous learning and iteration. An effective methodology focuses on connecting with audiences, creating optimal content, and optimizing processes. It also discusses why a methodology is needed due to the competitive landscape, proliferation of channels, and opportunities for improvement. Components of an effective methodology include defining objectives and KPIs, audience analysis, identifying opportunities, and evaluating resources. The document concludes with recommendations around creating a content plan, testing and optimizing content over 90 days.
How to Prepare For a Successful Job Search for 2024Albert Qian
The document provides guidance on preparing a job search for 2024. It discusses the state of the job market, focusing on growth in AI and healthcare but also continued layoffs. It recommends figuring out what you want to do by researching interests and skills, then conducting informational interviews. The job search should involve building a personal brand on LinkedIn, actively applying to jobs, tailoring resumes and interviews, maintaining job hunting as a habit, and continuing self-improvement. Once hired, the document advises setting new goals and keeping skills and networking active in case of future opportunities.
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
The document provides career advice for getting into the tech field, including:
- Doing projects and internships in college to build a portfolio.
- Learning about different roles and technologies through industry research.
- Contributing to open source projects to build experience and network.
- Developing a personal brand through a website and social media presence.
- Networking through events, communities, and finding a mentor.
- Practicing interviews through mock interviews and whiteboarding coding questions.
Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray
1. Core updates from Google periodically change how its algorithms assess and rank websites and pages. This can impact rankings through shifts in user intent, site quality issues being caught up to, world events influencing queries, and overhauls to search like the E-A-T framework.
2. There are many possible user intents beyond just transactional, navigational and informational. Identifying intent shifts is important during core updates. Sites may need to optimize for new intents through different content types and sections.
3. Responding effectively to core updates requires analyzing "before and after" data to understand changes, identifying new intents or page types, and ensuring content matches appropriate intents across video, images, knowledge graphs and more.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
During this webinar, Anand Bagmar demonstrates how AI tools such as ChatGPT can be applied to various stages of the software development life cycle (SDLC) using an eCommerce application case study. Find the on-demand recording and more info at https://applitools.info/b59
Key takeaways:
• Learn how to use ChatGPT to add AI power to your testing and test automation
• Understand the limitations of the technology and where human expertise is crucial
• Gain insight into different AI-based tools
• Adopt AI-based tools to stay relevant and optimize work for developers and testers
* ChatGPT and OpenAI belong to OpenAI, L.L.C.
The document discusses various AI tools from OpenAI like GPT-3 and DALL-E 2, as well as ChatGPT. It explores how search engines are using AI and things to consider around AI-generated content. Potential SEO uses of ChatGPT are also presented, such as generating content at scale, conducting topic research, and automating basic coding tasks. The document encourages further reading on using ChatGPT for SEO purposes.
More than Just Lines on a Map: Best Practices for U.S Bike Routes
This session highlights best practices and lessons learned for U.S. Bike Route System designation, as well as how and why these routes should be integrated into bicycle planning at the local and regional level.
Presenters:
Presenter: Kevin Luecke Toole Design Group
Co-Presenter: Virginia Sullivan Adventure Cycling Association
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...DevGAMM Conference
Has your project been caught in a storm of deadlines, clashing requirements, and the need to change course halfway through? If yes, then check out how the administration team navigated through all of this, relocating 160 people from 3 countries and opening 2 offices during the most turbulent time in the last 20 years. Belka Games’ Chief Administrative Officer, Katerina Rudko, will share universal approaches and life hacks that can help your project survive unstable periods when there seem to be too many tasks and a lack of time and people.
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Delta power-point project avishek saha-10.04.2021
1. 2503 South Linden Road
Suite 180
Flint, Michigan 48532-5449
www.deltacollects.com
Submitted by
Delta Credit Management LLC
2. Delta Credit Management is a leader in the management of distressed consumer receivables.
We have earned the respect of many of the nation’s largest banks, credit unions, and other
financial services companies as being a legally compliant and responsible debt collector.
• Client data security is the primary focus
of all strategic partnerships.
• SSAE 18
• No cell phones allowed in the call center
or data and payment processing areas
• Weekly data reconciliations
• Executive security oversight committee
• Badge access to secure areas
• Sign in procedures for all vendors, clients
and guests
• Daily monitoring of client data allow our
company to provide the highest
regulatory security to our clients.
• Dean Christiansen– Chief Compliance
Officer
• Kelly Wilson – Human Resources and
Regulatory Compliance
• Delta Credit Management LLC performs
internal audits to ensure compliance
with CFPB and FDCPA.
• Delta Credit Management LLC is
licensed/certified to collect in all 50
states and Puerto Rico.
• PCI Compliant, HIPAA Compliant, SSAE-
18.
• Compliance is a focus of employee
training.
• The operations team provides strategic
dialing, segmentation and workflow
processing to maximize overall
performance. Client goals and SLAs are
considered the primary focus for the
team and exceeding client expectations.
Agent incentive-based metrics are
driving by attendance, compliance,
quality and client/internal policies.
Operational teams are separated by
client and measured on multiple key
performance metrics. Reporting is
provided to clients on a daily, weekly,
monthly and quarterly basis.
Security
Compliance
Performance
Placeholder for banner
Page2
3. Capabilities
• We currently have
capacity to house up to
125 full-time employees
and are actively
interviewing additional
space for anticipated
growth.
• We have dedicated
support personnel.
• We have dedicated
quality teams for each
client project.
Staffing
• We excel at both large
and small portfolios
• Proven experience across
the full customer
lifecycle:
‒ Customer
service
‒ Customer
retention
‒ Delinquency
‒ First Party
through late-
stage
collections
Flexibility
• Executive leadership has
over a combined 93
years of collection,
dispute processing,
customer retention and
customer service
experience. This
experience provides
demonstrated historical
expertise in multiple
business verticals.
Business verticals include
medical,
telecommunications,
banking and student
loans.
Experience
• Delta Credit
Management LLC has
dedicated counsel who
helps oversee
organizational legal
oversight.
• Delta Credit
Management LLC can
pursue legal collections
on behalf of our clients,
utilizing our client
specific legal collection
program.
Legal
• Medical/Healthcare
• Credit Card and Retail Card
• Personal/Installment Loans
• Student Loans
• DDA/Checking Accounts
• Auto Secured/Unsecured
• Mortgage 1st and 2nd
Lien/HELOC, Secured and
Unsecured
• Telecommunication/Utility
• HOA
• Commercial Business
• Legal
• Money Service Bureau
Portfolio types
Placeholder for banner
Delta Credit Management LLC is interested in becoming your go-to resource for innovative
partnership. We seek to build a long, mutually beneficial, profitable relationship
Page 3
4. Key personnel
Jordan Akins serves as the Chief Executive Officer of Delta Credit Management. With more than 15 years of experience,
Jordan began his career in 2007 at Portfolio Recovery Associates in Hutchinson, Kansas. From there, he went on to
establish a collection agency out of a bedroom of his home, growing it to more than sixty Collection Representatives over
two states. In 2012, Jordan sold this business to a law firm and went on to accept a C-Level position with a large financial
services company based in the Midwest. Under Jordan’s leadership, Delta has developed new software technologies that
incorporate next-level artificial intelligence and automation, making Delta a leader in this space. This has helped our
company produce record-level recoveries for our creditor clientele.
Robyn is the Founder of Delta Credit Management LLC. With more than 27 years of experience in the collection industry,
her track record of accomplishments has led many to recognize her as an industry leader. Prior to founding Delta Credit
Management LLC, Robyn launched RB Consulting LLC, a debt buyer and seller, growing it to become the 14th largest debt
buyer in the United States with more than $20 million dollars in acquisitions. Robyn has served in many executive-level
roles throughout her career for companies operating in a variety of industries.
Kathy Servoss is no stranger to the collection business! Kathy began her career in 1991 as a Collection Representative for
Primary Financial of Phoenix, Arizona. After several years of committed service, she was promoted to a Collection
Management role and spent more than twelve years in this position. Kathy has experience working with large national
creditors including the University of Phoenix, Wells Fargo, and Bank of America. In October 2020, Kathy accepted a
position as a Collection Manager with Delta Credit Management and currently manages our team of Collection
Representatives. Kathy has a Master's Degree in Business Administration.
Jordan Akins
Robyn Bowman
Kathy Servoss
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5. Right size
Our larger competitors are typically the product of multiple mergers and acquisitions. With their entrenched
bureaucracies, they lack the flexibility and strong customer service support your team deserves. Our smaller
competitors simply don't have the bandwidth, scalability or proven processes to fulfill the volume expectations and
compliance duties.
Variable strategies
Delta Credit Management LLC designs variable call handling strategies for inbound and outbound call performance.
These strategies allow for lower wait times for customers and decreased abandonment for customers trying to speak
to a live representative. These two categories drive maximum inbound and outbound call resolutions.
Compliance
Delta Credit Management LLC has an internal compliance team to ensure compliance with rules and regulations for
clients and our organization. The compliance team also works with clients to setup client specific compliance
requirements. FDCPA, HIPPA, UDAAP, FCRA and CFPB regulatory requirements are all encompassed and recognized
by the Delta Credit Management LLC group.
Dedicated teams
Teams are dedicated to a single client. This structure ensures the highest level of agent and manager accountability
for each client. Agents are dedicated and trained to specific portfolios. Agents are also evaluated monthly for
performance. The evaluation is used to discuss skills, successes, area of improvement and career development. This
strategy allows a manager to match individual collector’s strengths to a client specific portfolio, which is essential in
achieving individual, company and client goals.
Operational
Strategy
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6. Quality
Operations process
• Delta Credit Management LLC has full time dedicated IT personnel that are capable of processing accounts in the manner which is most convenient for our clients. Delta
Credit Management LLC currently uses Secure FTP to send and receive information. Delta Credit Management LLC has the capability of linking to any secure electronic
transfer medium.
• Delta Credit Management LLC utilizes a custom-made proprietary software package that incorporated next-generation artificial intelligence and automation.
• The software is a comprehensive platform, which is fast, efficient, user friendly, flexible and very reliable. Simplicity provides Delta Credit Management LLC clients a fully
automated work environment.
• The quality team provides organizational oversight of all communication with customers. All calls are monitored and recorded to provide training feedback to agents,
dispute resolution, litigation response and client request for review. Additionally, the quality team is responsible for ensuring all processing and verification teams are
following all procedures in accordance with client policies.
• 8:1 Agent to Manager Ratio
• Dedicated IT Team
• Dedicated support personnel
• Dedicated Portfolio Management personnel
• Delta Credit Management LLCs in class training program promotes adherence to the FDCPA, CFPB, UDAAP, HIPAA State/Federal Laws and Regulations
• All agent personnel receive in class training. Client specific training is conducted upon completion of initial regulatory training. Agents must pass client training with a 95%
or higher score to be released from training into production environment.
• All training materials will be provided to clients for review and sign off prior to administering. Any updates to materials are provided to clients for approval on an ongoing
basis.
Technology
Training
Staffing
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Delta Credit Management LLC offers its clients a
variety of standard reports and through its
Simplicity collection software clients have
access to unlimited custom report generation.
Delta Credit Management LLC’s in-house
programming staff can design specific reports to
meet each client’s ongoing needs.
Standard client reports are as follows:
Client Portfolio Snapshot: Listing of all client
KPI’s in row and column specified format.
Provides summary overview of performance.
Dialer Statistics: Illustrates all dialing activity
during the previous month.
Client Inventory: Reflects a complete listing of
active accounts with placed dollars, the current
balances and status of each account.
Delta Credit Management LLC data
management team provides comprehensive
development of all company policy and
procedures with proven ability to integrate
client specific processes for the entire
servicing lifecycle. All Client data is validated,
protected and processed on the Delta Credit
Management LLC system. The Delta Credit
Management LLC system provides security
intrusion technology for premier data
protection for all clients.
Data management Performance tracking Client reports
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8. Service process
Service levels
The Client Service team is designed to be dedicated to individual clients. Client escalated issues are handled with urgency and commitment to response is the measurement of
success for the team. Escalations, daily reporting, client specific requests, customer surveys are all handled by the client services group. Weekly meetings with the executive
team are conducted to ensure company leadership is aware of all client issues, questions, concerns and feedback.
Client services
• Oversees the client services team. Her commitment is to provide accurate, timely and unparalleled quality service to every client.
• The Delta Credit Management LLC executive management team meets weekly to discuss each client. The meetings include detailed discussions of performance, quality, IT,
compliance and client services.
• All Clients are provided with direct contact information for the Delta Credit Management LLC executive team, this level of contact serves as the company commitment to
provide the strongest levels of partnership to each of our clients.
The Customer Service and Care team(s) are designed to be dedicated to achieving client specific goals. The inbound/outbound group works as a client brand ambassador,
providing unparalleled customer resolution while maintaining the highest level of quality on each customer interaction. The customer service/care team is strategically located
in Flint, Michigan and can provide 24hr coverage for client portfolio(s). Weekly meetings with the executive team are conducted to ensure company leadership is aware of all
client issues, questions, concerns and feedback.
Customer service
• Our company motto is “PERFORMANCE, COMPLIANCE & SECURITY”
• Additionally, we strive to be remarkable and the one called upon for your opportunities and be an extension of the brand your company has built.
• Delta Credit Management LLC specializes in Customer Service, Document Processing, Verification Services, Customer Retention, Delinquency mitigation and the collection of
Primary, Secondary, Tertiary and/or Pre-Charge-Off Accounts
• Additionally, we have the staff/capabilities to work accounts for special projects and/or overflow scenarios.
Client service structure
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9. Service process
Client communication
• Customized agent dialing scripts designed to understand customer ability to pay and develop consistent repayment status.
• Agent incentives structured to enhance call quality, client procedures, long term repayment growth and customer empathy.
• Call escalation process designed to execute one call resolution with Delta Credit Management LLC operational team.
• Daily client goal performance reports are created and shared with executive leadership to ensure maximum performance communication of each client.
Collection services
The Dispute Resolution team is designed to be dedicated to individual clients. Client disputes are tracked and reported to each client on a daily basis. The nature of the
dispute, the action taken to handle the dispute, the resolution timeframe and the team member assigned to work the dispute are all tracked and handled with urgency and
commitment to resolution.
• The Delta Credit Management LLC innovation team tracks all client processes and procedures and provides analysis reporting on potential efficiency, performance and
compliance innovation.
• The Delta Credit Management LLC executive management team meets weekly to discuss each client. The meetings include detailed discussions of innovation, performance,
quality, IT, compliance and client services.
• All Clients are provided with direct contact information for the Delta Credit Management LLC executive team, this level of contact serves as the company commitment to
provide the strongest levels of partnership to each of our clients.
Innovation team
• All Clients are provided direct contact channels to the Delta Credit Management LLC executive leadership team. Our mission is to provide best in class client communication. Our key focus
throughout the partnership is the core foundation of clear, concise, prompt and client serving availability communication for each client portfolio(s). Weekly meetings with the executive
team are conducted to ensure company leadership is aware of all client issues, questions, concerns and feedback.
Dispute resolution
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10. Delta Credit Management LLC’s commitment to compliance. We are fully
licensed/certified in all 50 states as well as insured and bonded above the levels
recommended by the ACA. In addition, we adhere to all Federal and State
regulations including FCRA, FDCPA, HIPAA and CFPB rules.
Delta Credit Management LLC maintains the highest levels of security for our
facilities as well as our internal and client data.
Delta Credit Management LLC has implemented a proven strategy for
portfolio management that has been unsurpassed in the industry. Our agents
receive industry specific training and portfolio assignments.
Delta Credit Management LLC maintains a client on boarding team to provide a seamless
transition for new client systems and/or portfolios. The team can be deployed to a client site
during the transition process. Delta Credit Management LLC covers all cost of transition
related to client portfolio transition. Cost are identified and agreed to during contract
execution.
Delta Credit Management LLC values our relationship with our clients, and we
provide them with 24-hour client services team that can assist with any client issues.
Delta Credit Management LLC has a lower Account to agent Ratios and lower
Agent to Manager Ratios compared to national averages enabling us to focus on
client portfolio results.
Delta Credit Management LLC has dedicated agents for each client portfolio.
Includes, customer service, verifications, processing and collections
Delta Credit Management LLC demonstrates a strong focus on Customer and
Client needs. A commitment to Performance, Compliance, Security, Timeliness
and Partnership.
Delta Credit Management LLC utilizes cutting edge technology built from the
ground up. Our technology incorporated next-generation artificial intelligence
and automation providing our clients a distinct advantage.
Delta Credit Management LLC has CPA’s & Attorneys as well as an established
attorney network that can be utilized to achieve client requested results.
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The Delta Credit Management LLC difference:
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11. Corporate details
History
Ownership
Insurance
Member Associations
• The Delta Credit Management LLC team has more than 93 years
of combined industry experience.
• Privately-owned company headquartered in Flint Michigan
• Fully licensed, insured and bonded
• Flint Michigan Chamber of Commerce