Caterina and Michele founded an AI company in 1989 that initially provided SMS chatbot services and has since expanded to offer strategic consulting, UX research and design, mobile and digital solutions, AI-based solutions, and multichannel operations. They held a presentation where they discussed what is currently working with AI and what needs improvement, their expectations for the near future of AI, and whether AI will replace human workers or if people will develop emotional connections to virtual assistants.