1. Ashley D. Smith
(773) 350- 1575 ashley.ds@gmail.com
Experience:
Spirit Cruise’sDC- Bartender, Washington,DC August 2014- Present
Providedexceptional hospitalityandcustomerservice toguestsandcoworkerswhile
creatingunforgettablememoriesforthe guestwhile maintainingthe cleanlinessof bararea,
as well asbar glassesandutensils.Enhancedcustomersatisfactionbydevelopingspecial
beveragesandprovidingpromptandconsistentservice aswell ashandlingcustomer
complaintsandguestinquires.Responsibleformaintainingappropriatestocklevelsforthe
bar alongwithadvance knowledge of beverage andfoodmenudescriptions,entertainment
options,cruise route andpointsof interest.Generatedandprocessformsof paymentandup
sellingcruise paraphernalia
VMG Resources- StaffingCoordinator, Washington,DC November2014-September2015
Managed staffingoperationsfor70 propertiesandcoordinatedassignmentfor
more than 200 associateswhileobtainingdailystaff requestandfillingthemefficiently.
Strategicallyoversaw scheduling,masscommunicationwithcurrentaswell asperspective
clients, enhancesonboardingprocess,facilitatedanddevelopedtrainingmaterials,and
secure coverage forvacant shifts.Collaboratedwithpayroll tomanage andverifyexisting
employees;analyzingassociatetime sheetstocomplywithfiscal budget.Maintaindetailed
staffingreportsandenhancedassociate performance basedoff clientfeedback.Collaborated
on developmentof clientqualitychecks whichenhancedcompany’srapportwithclients.
The qualitycheckswere usedasqualitative measurementtoensure clientsatisfactionand
ensure optimal servicewasprovided. Developedcustomizedclientdatabase toassiststaffers
withallocatingassignmentstobestfitassociate forthe client.
Bozzuto-Concierge,Washington,DC April 2013-February 2015
Deliveredsuperiorcustomerservicetoover296 residentswhile managing resident
services,resolvedresidentconcerns,deliveries,inventoryauditsanddailyofficeoperations
for the leasingoffice.Developedproperty’sfirsteverconciergemanual,setguidelinesfor
resolvingresidentconcernsandtrainednew employees.Managedleasingappointments,
filling,invoices,conductedpropertytoursaswell asbeingthe communityliaisonbetween
local business.Developedresidentdiscountpointrewardsystemwithlocal businessandran
property’ssocial mediawhichleadtopropertybe rankednumberone insocial mediawithin
the company. Developedandcoordinatedmonthlycommunitycalendarandplanned
amazingcommunityeventsthatexceededthe residentsandcompanyexpectations.
Grand Hyatt Washington-FrontDeskAgent/R. C., Washington,DC April 2011- April 2013
Maintainedaprofessional demeanorwhilefacilitating the guestregistrationprocess
for over1,000 guestdailyand propercommunicationof Hotel services,upsellingoptions
and promotions.Generatedandprocessformsof paymentandrespondingtoguestinquires
and resolvedguestcomplicationsandrestoredguestsatisfactionwhennecessary.Facilitated
room blocksdaily while maintaining room inventorytoaccommodate large groups with

2. out interferingwithcommuterguest and accommodate all guestpreferences.FrontOffice
Agentsreliedonmyabilitytomanage the inventoryandanalyze reportsandsendout
amenitiesforVIPGuests.Pointof contactfor groupsto coordinate roomblocks, special
eventsandgrouppreferencesduringtheirstayandconsultedwithotherdepartmentsto
ensure clientsatisfactions.Exceededquestexpectationswhichleadtodepartmentnamingme
employeeof the monthMarch 2012 and October 2013 as well asseveral lettersfromguest
beingsenttoHotel General Manager.
SkillsProficientinMicrosoftOffice(Word,Excel,Publisher,PowerPoint) Opera,Reserve,Micros,
Lead2Lese,Yardi,ABDCloud,
AchievementsandCommunityInvolvement
∙ Hyatt Hotel;Employee of the MonthMarch 2012 andOctober2013
∙ FundraisingChair;WilliamKellibrewFoundationdomesticviolence organization
∙ AdvisoryCommitteeforWilliamKellibrew Foundationadomesticviolence organization
∙ Excellence Awards Coordinator;HowardUniversityStudentAssociationmanagedover
150 undergraduate andgraduate organization’s
BusinessAcumen/ Industry Experience
∙ A greatteamleaderwithexcellentplanningskills,timemanagementandtalent
development.
∙ ExperiencedinPRandMarketingwithsocial media/printandsuperbdetail
orientation.
∙ Works well inagroup dynamic,while beingindependentlydrivenandmotivated.
∙ Outstandingorganizational skills,operationalmanagementandaccountmanagement
skills,payroll processing
∙ Spearheadeddepartmentalsalesmeetings,contractnegations,meetingsand
pre-cons developmentandexecution.
IndependentPlanningExperience
Haute Society/ CEO
∙ Managed multi-cityeventlogistics,draftingandupdatingeventproposalsandcreating
designs,styles,andthemesforevents
∙ Managed eventbudgetsrangingfrom$200 to $3,000 ensuringlogisticsare managed,
includingvenuenegotiations,staffing,guestlistmanagement,catering,décor,pricing,
invitationdesigns/distribution,foodandbeverage selections,accommodations,audio/visual
service arrangementsaswell aseventsetupandbreakdown.
∙ Createdandmanagedonline marketingcampaignseffectivelydrivingbrandawareness,
engagementandtraffictosocial media.
∙ Successfullyplanned,coordinatedandexecutedevents;oversaw the planningandexecution
of logisticsandoperationsfor Pop- Up shops,fundraisers,fitcamps,artshows,networking
events,andspecialtyevents.
Education:
Howard University, Washington,DC
Degree, Bachelorsof Science, Psychology with a minorin Afro-American Studies