2. The Challenge
In Home Remodel Projects - Designer’s ,Contractor’s and Homeowner’s are
wasting time , energy and money as all the parties involved in the decision
making process are not present at the same time resulting in DELAY of the
projects.
Designer’s are currently lacking a Project Management Tool to :
• Upload Plans, Elevations ,Sections of their project.
• Discuss the ongoing project with contractors and homeowners.
• Share photos /videos of their ongoing projects .
• Track the progress of their ongoing projects on a daily basis .
7. Demographics
3 Male 2 Female
Under 25
years
26 to 35
years
36to 45
years
46to 60
years
Ages Ranging from….
Ages between 30 to 48 years
80% of the survey takers feel :
The tool will be very useful for young professionals with project
management roles.
8. Current Task Solutions For Collaboration
Database
sharing
Email Phone Calls Schedule
Meetings
Site Visits
• Most of the survey takers are working on multiple
projects (5-7 projects ) at the same time.
• Their project distances are from 10 miles to upto 150
miles.
Current Project Attributes
“80% of the survey takers have a hard time collaborating with all the team members”.
9. Common Concerns
• Communication
• Lack of time for site visits
• Distance to project sites
• Scheduling issues
• Photos and Videos sharing
• Real time updates
“We want to collaborate faster and precisely with
all the team members”.
10. Service Link
The Service Link is a Project Management Tool to collaborate
between Designers, Homeowners and Contractors to discuss
and track the progress of their ongoing home remodel projects.
Goals / The Solution
11. The results of the
research are used for
“Affinity diagraming”
13. Conclusions from Affinity diagramming:
The Target Users, whether a freelance architect, a
project manager or a contractor, have similar pain
points and are looking for a complete project
management tool to manage a project.
15. Personal Info:
§ She has a 7 year old son and 4 year old
daughter
§ Work -at -home mom ( Freelance Architect )
§ She has to balance her kids schedule and
visit to her project sites.
Goals
§ Communicate faster and precisely with
Clients, Contractors .
§ Track the progress of her project Remotely.
§ Real time updates.
§ Work on Multiple projects effectively.
Pain points
§ She has to visit project sites often .
§ Lack of time ,Time zone issues, long driving
time to sites.
§ Critical Issues reported by Contractors are not
resolved promptly
§ Cannot get recent updates from Project sites
Remotely.
Saisha Parker
Saisha is a freelance Architect and a
work - at -home mom . She has a
current on going Remodel project
site in San Diego, CA. She finds it
difficult to balance her time with kids
and work as she is spending most of
her time collaborating with clients
and contractors and also visiting
project sites.
“My profession allows me to be creative
as much as possible .”
Age: 38 years
Gender: Female
Occupation: Freelance Architect
Status: Married , 2 kids
Location: Irvine ,CA
Current job Site : San Diego , CA
Income: 60,000/year
Behaviours
Least Most
Project site distance
Least Most
Site Visits
Least Most
Plan Review and Updates
Least Most
Email
16. Personal Info:
§ Andy has an experience of 10+ years in the architecture
industry.
§ He works on 5-7 projects at the same time.
Goals
§ Communicate faster and precisely with Clients and
Contractors .
§ Track the progress of his project Remotely.
§ Get Real time updates.
§ Work on Multiple projects effectively.
Pain points
§ Collaborating with all the parties involved in the decision
making process.
§ Cannot make project site visits due to clashes with internal
team meetings on different projects.
§ Critical Issues reported by contractors cannot be resolved
promptly.
§ Cannot get recent updates from project sites remotely.
Andy Smith
Andy is a Project manager for an
large scale Architectural firm in
San Jose ,CA. He is currently
working on multiple projects
which are at 10 miles distance to
150 miles. Most of his projects are
in different phases of
constructions . His typical weekly
schedule is to attend internal
team meetings , Plan review
meetings and Project site visits.
“Multi-tasking is part of my
everyday life.”
Age: 40 years
Gender: Male
Occupation: Architect at a large
Architectural firm
Status: Married , 1kid
Location: San Jose ,CA
Current job Site : Multiple Projects
Income: 80,000/year
Least
Most
Job site distance
Least Most
Site Visits
Least Most
Plan Review and Updates
Least Most
Email
Behaviours
17. Personal Info:
§ Paul has an experience of 15+ years in the
Construction industry. .
Goals
§ Communicate faster and precisely with Architects
and Interior Designers.
§ Give the progress of his project Site.
§ Give Real time updates to Designers and Clients.
Pain points
§ Collaborating with all the parties involved in the
decision making process.
§ Designers are not making project site visits often.
§ Critical Issues reported by Contractors cannot be
resolved promptly.
§ Delays in the project time .
Paul Grant
Paul is a General Contractor
for an Mid Size Construction
Company In Irvine ,CA. He
works in his Trailer office at
the project site . His project
is in the Construction
Administration Phase which
requires collaboration with
the construction
administration team on site
and offsite.
“Some things go as planned in the
construction project. Some don’t. The
ones that don’t go as planned are the
real test in the life of a general
contractor .”
Age: 48 years
Gender: Male
Occupation: General Contractor
Status: Married , 1kid
Location: Irvine, CA
Current job Site : Irvine,Ca
Income: 80,000/year
Least Most
Job site distance
Least Most
Site Visits
Least Most
Plan Review and Updates
Least Most
Email
19. Content Audit
ID
Navigation
Page
URL
Anchor links
Header
Links Comments
0.0 Home
Conexion
software.
com
http://connexionsoftware.com/ Sign up
Now
Sign up Now for
free trail isn't
straight forward
1.0 Our product
• It only gives
feature
description.
• There is
dead end to
new user
beyond
reading the
description.
• The
information
is a lot to
read and
confusing.
1.1 Management
Conexionsoftware.com/
#management
1.2 Apps Conexionsoftware.com/#apps
1.3 Report & Charts
Conexionsoftware.com/
#reports_charts
1.4
Images &
Renderings
Conexionsoftware.com/
#images_renderings
1.5 Workroom Conexionsoftware.com/#workroom
1.6 Subs Conexionsoftware.com/#Subs
1.7 Web Integration
Conexionsoftware.com/
#web_integration
1.8
Training &
Support
Conexionsoftware.com/
#training_support
The Content Audit was done on the
competitors website.
Listed are the findings:
1. The Sign up Now for free isn’t straight
forward .
2. It only gives feature description.
3. There is a dead end to new user
beyond reading description.
4. The information is a lot to read and
very confusing.
5. The cancellation for the subscription
after the free trail (30 day ) is very
frustrating. The customer service
doesn’t exist.
6. The website is not updated at all.
21. Conclusions from Card Sorting :
It was interesting to find out from the card sorting exercise that
participants grouped items together in a similar way but put them
under different Labels.
For e.g. items like:
• About
• Pricing
• Contact us
These were grouped together but put under different labels as
Homepage and Product Information.
It helped me to group the items and label them in the most used
way.
24. Task Flow
User Story :
Andy wants to check the status and updates of
his project “Project 1”.
Steps:
1. Andy Logs into his account from “Home page”.
2. He goes to “My Projects”.
3. He sees a Notification on “Plans of Project 1“
waiting for his approval.
4. He makes changes to the plans and
comments on it.
5. If all plans are ok, he approves it.
6. If not, he sends it for revision again.
7. Email is sent out if plans are approved or if
plans need revision.
30. User Feedback:
• Most of the users liked the Mockup 1 with vertical main
navigation.
• They liked it because the prime section of the page would
display all their project information and the navigations
would be to the side.
• Some users looked for “Invoice” button in their project
work page itself instead of being on the side bar.
• Some users asked for a completion date of the
architecture project to market their properties for realtors.
33. Immediate Action Items:
• Adjust the prototypes based on the
feedback from users and continue
testing.
• Develop a visual identity
• Build out high-fidelity mockups
Additional Features for the Future:
Include Real time updates of the
project.
