6. • When we reached ZONAL OFFICE of PTCL in CANTT .Security guard
collets our CNIC and asked which person do you met. We Said, (GM ) Mr.ALI
ANSARI .He guide him to his office .We feel little hesitation about our
question.GM send to Senior HR MANAGER Ahmad Tahir .We talk about 45
minutes and collet lot of useful information about History ,Departments
,Cultures, Tradition, Core Values, selection criteria etc.
• We perceive that their behavior to us very kind, polite and self interesting.
• All hericky have separate rooms to work.
• Their environment is very neat and peaceful.
7. Pakistan Telecommunication Company Limited (PTCL)
is the leading telecommunication company
in Pakistan.
The company provides telephonic and Internet
services nationwide.
It was established in (1947).
IT IS PUBLIC LIMITED COMPANY
HEADQUARTERS IN ISLAMABAD
8. • Dr. Daniel Ritz (President, CEO)
• Mr. Rizwan Bashir Khan(Chairman)
• Muhammad Nehmatullah Toor (CFO)
• Tariq Salman (CTO)
15. 1. Admin( They managing office operations, financial statements,
maintaining cash controls).
2. HR (employee relations, payroll and benefits and training).
3. Building Incharge (responsible for repair and maintenance
in a building).
4. Quality Insurance (customer requirements and ensuring
that these are met).
16. 5. Transmission (develop budgets for labor, materials and
equipment.
6. Development (To make innovation).
7. complaint department
17. Birthday card and Birthday Cake
Wedding cards on employee wedding
Iftar dinner whole month of Ramadan
18. Issue Magazine After three month
Organize Event(Cricket ,badminton ,Table
tennis
Journey in northern Pakistan
21. • INNOVATION AND RISK TAKING. The employees are
encouraged to be innovative and take risks.
• TEAM ORIENTATION: Employees work in team rather
individuals.
22. • There is strong culture of making records and reports which tells
about the progress of the company.
• PTCL have very effective leadership.
• It Provide secure environment ,better hygienic conditions, Free
medical facility Bonus and salary packages.
23. • Verbal (Oral communication with each other in the form of
Urdu).
• Written communication Like E mails ,letters etc in the
form of English.
• Communication formal and informal both are used
24. • Flexibility in dressing of Middle and lower
Management But in Top management it is vice
versa.
25. • Security of the company(PTCL) is responsibility of a private
company which have 1 year agreement.
• 31 Security guards and two supervisor.
• Senior Manager(SM) he must be a retired army cornel.
28. THE LARGEST LANDLINE NETWORK OF PAKISTAN.
STRONG INTERNATIONAL BRAND NAMES.
STRONG FINANCIAL POSITION
PTCL IS OFFERING MULTIPLE SERVICES WHICH
INCLUDES TELEPHONE, INTERNET AND T.V.
29. • Political intervention in decision making.
• Quality of Service offered to the Customer is in-efficient,
specially the Internet service.
• processing for new connection takes more time in larger
cities.
30. • Adopt latest technologies
• Improvement in customer services.
• Huge market size to Increase market share.
31. • Migration to Cellular Networks
• Cyber crimes percentage is increasing.
• Rapid raise in Government taxes
• Recession in economy
33. • The first key word “Hello” describe the whole
telephony History. It has been used ever since and
will be used in future. Everyday most conversations
and relationships start with the word **Hello**.
34. • The second key word “Future” translates PTCL
philosophy .
• The word “Future” holds the promise that PTCL is
committed to, by providing complete customer
satisfaction through innovative and futuristic services
and products..
35. • "Quality" and "Time" conscious customer
service.
• An environment that is cost effective.
36. • To be the leading Information and
Communication Technology Service Provider
in the region by achieving customers'
satisfaction and maximizing shareholders'
value.