Information Systems Report

1
Information system of rescue 1122
Information system report of rescue 1122
Project ID: MBAF-04
Session: 2013-2017
Submitted By:
Aroosa Shazadi ID:MBAF13M047
University of Sargodha Gujranwala Campus Department of Management
Sciences
© Department of Management Sciences, University Of Sargodha, Gujranwala Campus.
1

2
ACKNOWLEDGEMENTS:
Foremost, We are grateful to God for seeing us through our years of university
education. We dedicate this work to God Almighty. He has been the wind beneath my
wings. His grace and mercy has brought us thus far and we are grateful.
We are indebted to our teacher of management information system department of
management Science University of Sargodha Gujranwala campus. Who have helped,
inspired and given a moral support and encouragement in various ways in completing
this task.
We are pleased to acknowledge the helpful information provided by the head of the
department’s director general: Dr.Rizwan Nasser, Head of administration department
and CTWO: Ejaz Ahmad, Head of Information technology department: M.Saqib Muneer,
Head of accounts department: Mahmood Ahmed, Emergency Medical Technician: Amir
Husain.
We also thankful to our parents for their moral support and inspiration to achieve this
task. We representing you a report on Rescue 1122 department (the life saving force)
thanks to all again to support us.
2

3
TABLE OF CONTENTS
HISTORY:..............................................................................................................................................5
CURRENT STATUS:...................................................................................................................................6
RECRUITMENT PROCESS:.............................................................................................................8
SOFTWARES:..................................................................................................................................11
WIRELESS COMMUNICATION SYSTEM:....................................................................................12
OTHER SOFTWARES:........................................................................................................................12
SECURITY AND PRIVECY ISSUES:..................................................................................................12
OFICIAL WEB SITE: ............................................................................................................................12
INTRODUCTION ( TO THE REPOT):
This report is based on information system of rescue 1122. For this report we collect data
from the interview of the employees of this department and some information taken by
the net. Rescue 1122 is a servicing department its not a trading business. They provide
services to the general public free of cost and rescue from big losses. In this report we
will read the organization history its vision and mission statement and its key objectives.
We also discussed in it about the processes of recruitment, training, and tests conducted
every year for the new and existing employees. We discuss the procedure according to
this employee will b fired. It’s a very risk taking job and employee perform heavy duty to
rescue the people but they are satisfied by this job to measure the satisfaction individual
fill up the questionnaire by the employees. This questionnaire shows that employees are
satisfied for this job. We will discuss about the current status of the department. We talk
about the issues of information system. There are different type of software’s are used in
3

4
this department but the main software which is control the calls of emergency is ECLS.
This software is developed in Lahore shoaib software house and install in rescue 1122
department in Gujranwala. this software meet almost all the requirements of this
department it installed before one year. Many other small software’s are used in this
department explanation of all of these is disused in the report. Rescue 1122 department
run a program with the name of GENERAL PUBLIC AWARENESS PROGRAME in
this program they give training to the public to rescue others at the time of emergency.
This training is given to the general public free of cost. Rescue 1122 provide his official
website to give services to the people online like information etc. Face book page is also
designed for the public to share the ideas about the services they know from general
public about the services which they provide it is very healthy activity its easy way to
interact with general public. In this report we discus the security issues on the software
house security cam is used to watch the employees performance by the main head
department in Lahore. This department plays a very important role in the securing of life
and assets of the public. We pray for this department may he live long Ameen.
PROJECT OVER VIEW STATEMENT:
Project Title:
Information system of rescue 1122 department
Group Leader: Aroosa shazadi
Project Members:
Name Registration # Email Address Signature
Aroosa hazed MBAF13M047 Sweetcato45@gmail.com Aroosa
Warda MBAF13M038 Warda_warraich@yahoo.com Warda
4

5
Esha kanwal MBAF13M005 Eshamughal786@gmail.com Esha
Project Goal: we make a project on rescue 1122 to know about the information
system of this department and want to show the general public how they perform
his duties for the sake of rescue people at the time of emergency. We want to tell
about the importance of this department in our life.
Organization Address: central station rescue 1122, gondlanwala chock(old GTS
stand) Gujranwala
Date: 24,june, 2014.
Background of the Organization:
HISTORY:
IT IS a private department purely Government institute Rescue 1122 (The life saving
force). 1122 is the number the reason behind choose this number because this is easy and
simple to remember in emergency situation. China rescue number is 999, England 112
and America 911.Founder of Rescue 1122 is General director Dr.Rizwan Nasser. He
gives the idea of it and it is established in 2004 in Lahore and its head office is also in
Lahore city. It established in Gujranwala on 21st
march 2008.37 stations are established in
Punjab and 4 branches are in Gujranwala. Its finance source is government and only
5

6
government because this is not a trading concern. people work round the clock in this
department.
Mission statement of the department is:
Development of safer communities through establishment of an effective system for
emergency preparedness, response and prevention..
Vision:
Safe communities where all citizens are provider the right to timely emergency response
and care without discrimination.
Key Objective:
1. provision of the right to timely emergency care by providing quality emergency
services as per international standards.
2. Undertakes research to recommend evidence based measures to related
organizations for prevention of emergencies.
3. Contribute towards establishment of socially responsible community emergency
response team through awareness, enrollment, training and organizing volunteers
for emergency preparedness, response and prevention.
Current status:
In this department and people work round the clock. There are three shift running
Morning 7:30am to 2:30pm, Evening 2:30pm to 9:30pm, night 9:30pm to 7:30am.340
people worked at this department. Golden time is first 10 minutes after call of emergency.
For several years they recorded 6 minutes and 10 seconds. They rescued people from fire,
flood, road accident downing and blast when there is any emergency they reached in 7
minutes at that place rescued people. This department has 123 emergency ambulances, 93
fire trucks, 22 rescue vehicles, 17 water bowers, 8 water rescue vehicles, 15 recovery
vehicles, 8 aril platforms all these vehicles are used high technology equipment and
machinery.
6

7
7

8
IS ISSUES:
ORGANIZATION STRATEGIES:
RECRUITMENT PROCESS:
The key factor in the success of rescue 1122 has been the recruitment of right staff in the
most transparent manners. After standardization of criteria by the human resource
management committee constituted by the Punjab emergency council in accordance with
the Punjab emergency service Act 2006. The service advertises posts in the leading
National daily newspaper. The candidates have to go through a series of tests which
include written, psychological, physical and skill tests.
The selection is done by the recruitment/ selecting committee constituted by government
of the Punjab consisting of senior departments. The final selection / appointment is
subject to medical fitness, success completion of training and verification of educational
documents.
All these processes ensure that only the best candidate join the service. Up till now, 6112
emergency personal have been recruited.
TRAINING ON Modern Lines:
New rescuers were recruited and trained to provide swift response, rescue and
emergency medical treatment to the victims. The theoretical training and simulations and
designed by Dr. Rizwan Naseer , project Director, Punjab Emergency service which have
been internationally monitored by foreign trainers from Asian Disaster preparedness
Center & instructors from Australia for quality assurance. Rescuers are also imparted
specialized rescue and physical training to ensure their physical fitness and discipline.
Different trainings are given to the rescuers :
 Medical training
 Fire training
 Rescue training
 Water rescue trainings
Provide services:
This department provides services to the general public all the rescuer work round the
clock in this department and ready all the time to provide its services to the people. They
provide quick services at the time of emergency there are some types of emergencies
mentioned bellow.
 Fire emergency
 Medical emergency
 Crime emergency
 Road accident emergency
 Drowning cases
 Explosions
8

9
 Cylinder blast
 Building collapses etc.
GENERAL PUBLIC AWARENESS PROGRAME:
This program is designed for the general public. In this program 2 day classis are
arranged and 3 hour lecture in one day. During these two days experts give training to the
general public which become effective first responders in the hour of emergency or
disaster. This training is free of cost just for the awareness and life saving program.
ORGANIZATION DATABASE:
Department used data base that helps the director general to check the current status of
the employees. All information is far away on the one click. He is able to check the
employee salary record and the employee efficiency by the use of data base.
ORGANIZATION NETWORKS:
Organization currently adopt the ECLS software to manage the whole activities in control
room. Organization use lan networking in the departments to communicate with each
others. In the vehicles they used modern technologies to rescue the people at the time and
provide the services to the public.
CPR (cardio preliminary resutation) technology used in the vehicle to rescue the people.
Initially hard ware dependent on Apache modem and then it exchange with voice tracker
card which is placed outside the server.
GPRS tracking system with street level map has been installed for effective monitoring
and fleet management.
LAN: local area network is used within the organization to communicate with all the
departments of the organization.
9

10
WAN: Is a wide area network that is also used by the rescue 1122 department. This
department is connected through WAN by the main department which is loccated in
Lahore.
10

11
SOFTWARES:
used ELS software(emergency logging system) this is made by the software house
This software is updated in 2009 from the software house in Lahore and now its name is
ECLS.
First software create some problems to achieve the organization goals. Operators can
hang out the system and make all the lines busy and feel free from his duty.
The other problem in this software is: he throw all calls on first 2 pc’s and last two lines
are free most the time. Then they updated this software which solve all these problems. It
divided all calls equally on all lines and the controller could not hang out the system. All
they perform their duties efficiently and organization meet their goals through this
software.
Organization currently adopt the ECLS software to manage the whole activities in control
room. Organization use lan networking in the departments to communicate with each
others. In the vehicles they used modern technologies to rescue the people at the time and
provide the services to the public.
CPR (cardio preliminary resutation) technology used in the vehicle to rescue the people.
Initially hard ware dependent on Apache modem and then it exchange with voice tracker
card which is placed outside the server.
GPRS tracking system with street level map has been installed for effective monitoring
and fleet management.
11

12
WIRELESS COMMUNICATION SYSTEM:
Through this system, control room exchanges necessary information and guidelines with
the emergency vehicles and sub stations regarding emergencies.
OTHER SOFTWARES:
A comprehensive call monitoring software has been designed for receiving emergency
calls at emergency number 1122. This software contains caller detail, emergency details,
history, reporting and blockage system for unwanted/ obnoxious calls. This software is
also helpful evaluate the performance of call operator to ensure quality and efficiency of
the service.
SECURITY AND PRIVECY ISSUES:
On-line IP based cameras have been installed in all district control rooms and rescue
stations for live monitoring and performance efficiency to ensure the proper check and
balance system of the service delivery the system has the capability of two way
communication through VoIP for direct audio visual connect in WAN protocol.
OFICIAL WEB SITE:
they can acquire information online about this department. it is helpful This department
provide the website facility www.rescue1122Gov.Pk to its customers for the people to
know about this department.
There is a official page on face book (Role of rescue 1122 in punjab,pakistan ) people
can know about the activities of the rescuer. they update record day by day in this page.
12

Information Systems Report

Recommended

Recommended

More Related Content

Similar to Information Systems Report

Similar to Information Systems Report (20)

More from Aroosa Chodhary

More from Aroosa Chodhary (10)

Information Systems Report