Customer retention and loyalty strategies are important for LPG companies to retain customers over time. LPG is a clean-burning fuel used for cooking in many countries for economic or convenience reasons. Governments are providing subsidies to promote LPG use over traditional fuels, driving demand and growth in the LPG cylinder market. To retain customers, one LPG company has a customer retention strategy that creates a loyal customer database, awards loyalty points, allows replacement LPG cylinders and payment in installments for database customers, and provides free delivery from nearby branches to loyal customers who may need quick service or products.

1. LPG
Customer Retention / Loyality
Strategy

2. Is the ability of a
company or product
to retain its
customers over a
period of time.

3. It is also referred to as Customer retention, because of the
strategy used in keeping Customers Loyal to the Product or
Company.
Key Customer Retention / Loyality Factors

4. Top Brands Value Loyal Customers……….

5. LPG is used for cooking in many countries
for economic reasons, for convenience or
because it is the preferred fuel source.
LPG is a clean-burning fuel and one of the cleanest forms of energy available,
both in terms of handling and combustion. Moreover, governments across various
developing nations such as India, Turkey, and Brazil are providing various
subsidiaries to promote the use of LPG as a cooking fuel over traditional fuels.
Thus, the demand for LPG is increasing which will drive the LPG cylinder market
growth.

6. Customer Retention / Loyality remains
a key strategy for future business in
LPG.

7. LPG Supply Chain

8. Lpg as a source for domestic fuel has its
challenges, and among them remains, indicator
on the cylinders indicating whether its full or its
ABOUT TO DIE OUT.
Lpg Users at One Point have been Caught unaware and in a
Fix….!

9. Solution
We have a Customer Retention Strategy where a
Data Base for Loyal Clients is created and ;
Loyality points are awarded
Lpg can be replaced and payment paid in
installments( Within 2 weeks) if records of the
account holder are in our Data base.
Free delivery from the nearest branch.
We offer a quick solution for Customers who need Services or
Product by giving Credit to Loyal clients.
LPG USERS

10. THE SYSTEM

11. CLIENTS

12. ARCHIEBOLD MANASSEH
DIRECTOR
VISIONARY ARC COMPANY
LIMITED