1. Customer Relationship Management Support System TSMC CRMSS Customer Data

2. 整體架構 單一客戶 Service Team Design Sales Law Multichannel Market Product CRMSS (Services) Requirement Analysis Marketing Analysis Production 最佳化 Change IP Design Order Data

3. Multichannel 網路 電話 CTI ( Computer Telephone Integration ) E-MAIL 社群 行動裝置