2. KNOWLEDGE
Knowledge is a fluid mix of framed experience, values, contextual
information, expert insight, and grounded intuition that provides an
environment and framework for evaluating and incorporating new
experiences and information. It originates and is applied in the mind of
the knower's. In organizations it often becomes embedded not only in
documents or repositories, but also in organizational routines, practices
and norms.
4. DEFINE KNOWLEDGE MANAGEMENT
Knowledge management (KM) is the process of
creating, sharing, using and managing the knowledge and information of
an organization. It refers to a multidisciplinary approach to achieving
organizational objectives by making the best use of knowledge.
“KM is managing the corporation's knowledge through a
systematically and organizationally specified process for acquiring,
organizing, sustaining, applying, sharing and renewing both
the tacit and explicit knowledge of employees to enhance organizational
performance and create value."
7. RESPONSIBILITIES OF KM
Knowledge management is responsible for understanding
What your organization knows.
Where this knowledge is located, e.g. In the mind of a specific expert, A specific
department, in old files, with a specific team, etc.
In what form this knowledge is stored e.g. The minds of experts, on paper, etc.
How to best transfer this knowledge to relevant people, so as to be able to take
advantage of it or to ensure that it is not lost, e.g.. Setting up a mentoring relationship
between experienced experts and new employees, implementing a document
management system to provide access to key explicit knowledge.
The need to methodically assess the organization's actual know-how vs. the
organization's needs and to act accordingly, e.g. By hiring or firing, by promoting specific
in-house knowledge creation, etc.
8. USE OF KNOWLEDGE MANAGEMENT
It helps firms learn from past mistakes and successes.
It better exploits existing knowledge assets by re-deploying them in areas where the firm
stands to gain something, e.g. Using knowledge from one department to improve or
create a product in another department, modifying knowledge from a past process to
create a new solution, etc.
It promotes a long term focus on developing the right competencies and skills and
removing obsolete knowledge.
It enhances the firm's ability to innovate.
It enhances the firm's ability to protect its key knowledge and competencies from being
lost or cop
14. Enterprise-wide knowledge management systems are firm wide efforts to
collect, store, distribute, and apply digital content and knowledge. They
use an array of technologies for storing structured and unstructured
content, locating employee expertise, searching for information,
disseminating knowledge, and using data from key corporate systems.
ENTERPRISE-WIDE KNOWLEDGE
MANAGEMENT SYSTEMS
15.
16. TYPES OF ENTERPRISE-WIDE KNOWLEDGE
MANAGEMENT SYSTEM
There are three major categories of enterprise-wide KMS:
Structured knowledge systems
Semi structured knowledge systems
Knowledge networks