Boosting productivity - West Sussex Recover & Rise S4W4

Brought to you by West Sussex local authorities
and supported by Coast to Capital LEP
RECOVER & RISE
SME DIGITAL ACCELERATOR
SERIES 4 : WEBINAR 4
BOOSTING PRODUCTIVITY
RECOVER
& RISE
SME DIGITAL
ACCELERATOR
STEPHANIE DANVERS
EVENTS & ENGAGEMENT LEAD
ALWAYS POSSIBLE
EMMA MILLS-SHEFFIELD,
DIRECTOR, MINDSETUP

SERIES 1
GETTING ONLINE
SERIES 2
CUSTOMERS &
MARKETING
SERIES 3
SYSTEMS &
PRODUCTIVITY
SERIES 4
GROWTH & EXPANSION
Book your free places from four online digital series.
Workshops start at 12pm lunchtime.
ACTIVATE YOUR ONLINE.
RECOVER & RISE
RECOVER
& RISE
SME DIGITAL
ACCELERATOR

Digital
Champions
October 2021
Growth Hub

©2018 GET Consultants 4
© 2021 Coast to Capital
FREE digital support to drive small business success
• As an immediate follow up to the WSCC Recover & Rise Digital Accelerator
online workshops, the Coast to Capital Growth Hub provides fully funded
access to specialist digital business consultants.
• Attendees at any of these online workshops receive up to 8 hours of FREE
specialist support, fully funded by the Coast to Capital Growth Hub. You can
use any one of our seven-strong team of digital and business experts to help
you to implement the knowledge and ideas learnt from the webinars.
• Each Digital Champion offers a different blend of skills.
What do Digital Champions offer?
Please note all 8 hours of support needs to be completed by 31 March 2022

Ask Andrew all about
websites and CRMs, and
how to use Digital tech to
build stronger customer
relationships
Liaise with Lisa if you’re
looking to leverage Digital
Tech to improve productivity
and processes
Andrew Kerry-
Bedell
Lisa Kerr
For all things E-commerce
Malcolm is your Man
Reach out to Rachael, our
SEO expert, for support with
marketing plans and tactical
activity advice
Malcolm Duffitt Rachael Dines
5
Meet the Digital Champions (1)
Click here for more information on the Coast to Capital Digital Champions

Rendezvous with Rob who
can support your business
through the whole digital
transformation process
Reach out to Roya if you want
to utilise digital to accelerate
the growth of your business
by building your digital value
Rob Laurens Roya Croudace
Say hello to Susan if you are
seeking digitally focussed
product and/or service
related initiatives
Susan Winchester
6
Meet the Digital Champions (2)
Click here for more information on the Coast to Capital Digital Champions

• Use this Contact Form to request your preferred digital support or
• email growth.hub@coast2capital.org.uk with your:
• Name
• Contact details
• Postcode
• Area of expertise required or
• Leave a message on the office number on 01293 305965
One of our Growth Relationship Associates will then follow up with you to
discuss the support required, undertake a quick digital review, and signpost
you to an appropriate Digital Champion.
How to access Digital Champion support

RECOVER & RISE
RECOVER & RISE SME DIGITAL ACCELERATOR - THIS SERIES
SERIES 4: GROWTH EXPANSION & NEW PRODUCTS
1: DIGITAL TOOLS FOR GROWTH
2: FUTURE-PROOF YOUR BUSINESS
3: TECHNOLOGY FOR GROWTH
4: BOOSTING PRODUCTIVITY
5: DIGITAL TOOLS FOR INNOVATION
6: TECH-DRIVEN GROWTH
7: Q&A, ASK THE EXPERTS AND NETWORKING
11TH JANUARY
13TH JANUARY
18TH JANUARY
20TH JANUARY
25TH JANUARY
27TH JANUARY
1ST FEBRUARY

RECOVER & RISE
RECOVER & RISE SME DIGITAL ACCELERATOR – BOOSTING PRODUCTIVITY
INTRODUCTIONS
FEATURED IN
I help organisations become more efficient, productive and resilient in
order to create better workplaces.
Enabling leaders to understand their strategy and put it into practice.
• Business strategy & planning
• Leadership & executive coaching
• Team development & training
• Process & systems improvements
• Organisational development
• Operational efficiency
• Started Mindsetup Ltd in 2019
• 15 years in industry leading major pursuits and projects, training delivery and coaching
• This includes KPMG, WSP and in the creative and digital industries and I’ve had experience
with the public sector, charities, FTSE100 and Fortune500 companies
• Student mentor at the University of Sussex, mentor with Be the Business and Growth
Champion for Coast to Capital
• Associate with Always Possible
• Grassroots Suicide Prevention: Chair of the Board
• Board Member: Brighton Chamber of Commerce
• One of 100 female entrepreneurs in the UK as part of the small business campaign
f:Entrepreneur for 2020
• Fellow of the RSA
Life is short
That’s my obsession with productivity

RECOVER & RISE
INTRODUCTIONS
1. TELL US ABOUT YOUR BUSINESS
2. WHAT ARE YOUR CHALLENGES AROUND BOOSTING TEAM PRODUCTIVITY?
3. WHAT WOULD YOU LIKE TO GET OUT OF THIS SESSION?

RECOVER & RISE
TOOLS FOR REMOTE TEAM MANAGEMENT
WHAT TOOLS DO YOU CURRENTLY USE?

RECOVER & RISE
RECOVER & RISE SME DIGITAL ACCELERATOR - BOOSTING PRODUCTIVITY
TOOLS FOR REMOTE TEAM MANAGEMENT

RECOVER & RISE
UNDERSTANDING THE REMOTE WORKING LANDSCAPE
Source: McKinsey, June 2020
Mind, body &
purpose
Productivity &
motivation
Supportive
environment
Flexibility
Acknowledge the challenges
people have between work and
personal lives – particularly
working parents and caregivers
Empathy and flexibility
Prioritising mental health
Creating psychological safety
Adapted team structures
Effective two-way communication
Setting clear expectations
Delegating authority can help tap
into intrinsic motivation
Create opportunities to pause and
reflect
Encourage healthy habits
Develop a sense of community
and shared purpose

RECOVER & RISE
APPLYING REMOTE TEAM MANAGEMENT
DELEGATION
WHAT ARE YOUR EXPERIENCES IN YOUR TEAM?

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DELEGATING WELL
WHAT WE THINK IT IS
• Downwards or sideways tasks
• Tasks you don’t want to do
• Too much work, not enough time
• Lack of resource or capability
• Not my problem
BUT
• Agree outcomes, clear tasks or activities
• Agree enough resources
• Timescales are achievable?
• Supervision or support needed?
• Are they competent and willing?
• Give constructive feedback
• Who is best suited for this?
• Do they have a choice?

RECOVER & RISE
INTERNAL COMMUNICATION & COHESION
Planning
Communicating
Decision
making
Delegating
Problem
solving
Motivating

RECOVER & RISE
WHAT ARE THE KEY STAFF INTERACTIONS THAT HAPPEN?

RECOVER & RISE
Turn taking
Checking
understanding
Clarity of
message
Active
listening
Self
awareness
Choosing right
method
Appropriate
body
language
COMMUNICATION SKILLS

RECOVER & RISE
Assertive
Aggressive
Passive
Aggressive
Submissive
Manipulative
• Achieves goals without hurting others
• Emotionally expressive
• Protects own rights and rights of others
• Speaks with a balanced tone and volume
• ‘Out to win’ mentality
• Hostile
• Dominant posture
• Dominant gestures
• Speaks loudly
• Complaining
• Sulky
• ‘Sweet and innocent’ persona
• Denies there’s a problem
• Gives in to others’ demands
• Avoids confrontation
• Lack of expression
• Speaks softly
• Cunning
• Controls others in an
insidious way
• Gossips
Bourne (1995)
COMMUNICATION TYPES

RECOVER & RISE
KEEPING TEAM PRODUCTIVITY HIGH
Keep videocalls
to the point –
limit people and
limit time
Choose your
apps or platforms
according to the
outcome you
need
Reduce
distractions –
just
unplugging
can help your
focus
Can you set
times to focus,
times for admin
and time for
client calls?
Work with your
energy levels,
not against
them
Understand
flexible working
patterns
Divide and
conquer the
big tasks
Give yourself
a strategic
task a day:
the one thing
Be clear on
what you’re
trying to
achieve
Stay regularly
connected –
everybody is
different
TOP 10 TIPS

RECOVER & RISE
Then you can be
productive
Know your
priorities
Be clear on
your purpose
Reduce
distractions
Begin with the end
in mind
Get the right resourcing
Be clear on the
outcomes – for you,
the team, the client

RECOVER & RISE
WHAT MOTIVATES YOU AT WORK?
WHAT MOTIVATES OTHERS?

RECOVER & RISE
• Inherently interesting
• Satisfies psychological needs for autonomy and competence
• Purposeful, meaningful and challenging
• Enjoying the process itself
• Mastery
• Curiosity and learning
Intrinsic motivation
• Leads to an outcome
• External or social gains such as money or power
• Fear of punishment or avoiding consequences
• Benefits from the outcome of the process
• Competitive
• Fearing failure
Extrinsic motivation

RECOVER & RISE
Res
ults
Accou-
ntability
Commitment
Conflict
Trust
Patrick Lencioni: Taken from his best-selling book: “The Five Dysfunctions of a Team”
Focus on achieving collective results
Remember the strategy
Hold one another accountable
You are all committed to a plan
Commit to decisions
Offer opinions and debate ideas
Engage in conflict around ideas
When there is trust, team members engage honestly
Trust one another
Being genuinely transparent and honest, you can build vulnerability-based trust

RECOVER & RISE
Telling Mentoring Coaching
• Here are the goals and implementation
plan for this project
• This is what I need you to do specifically
• This isn’t negotiable
• Here are the consequences of failure
• In my experience
• One thing you should consider is…
• Look out for this
• Call this person X for advice
• Now you know the goals for the project, how do
you see yourself implementing it?
• You’ve done this before, how did you do it and
what lessons did you learn that could help?
• What does success look like to you?
Instructive Reflective

RECOVER & RISE
DIGITAL TOOLS FOR POSITIVE CHANGE
WHAT TOOLS DO YOU USE FOR POSITIVE CHANGE?
IN FACT, WHAT IS POSITIVE CHANGE?

RECOVER & RISE
DIGITAL TOOLS FOR POSITIVE CHANGE
Introducing a new generation of socially conscious volunteers.
On Hand is the world’s first on-demand
employee volunteering solution – including
micro-volunteering opportunities built for the
remote and hybrid working world. It helps to
add purpose to the workplace and help solve
the biggest societal issues today from food
waste and homelessness, to youth mentoring,
environment and elderly help.
As a community of 15,000+ users, On Hand
offers volunteering to fit around your
schedule, whenever and wherever you are.
Remotely, solo or with your team mates.
It’s offered at a super low cost to businesses
to get everyone on the team doing good in the
community.
It engages employees by doing good and has
shown to boost employee wellbeing by 80%.

Business consultancy for business owners & teams to become more efficient, productive & resilient
Helping business owners to understand their strategy & put it into practice
BUSINESS STRATEGY & PLANNING
LEADERSHIP & EXECUTIVE COACHING
TEAM DEVELOPMENT & TRAINING
PROCESS & SYSTEMS IMPROVEMENTS
ORGANISATIONAL DEVELOPMENT
OPERATIONAL EFFICIENCY
CONTACT ME
emma@mindsetup.co.uk
www.mindsetup.co.uk
+44 (0)7775 947 818

RECOVER & RISE
RECOVER & RISE SME DIGITAL ACCELERATOR - UPCOMING
WEBINARS
BOOK YOUR PLACE NOW @ https://bit.ly/WSCC_RR_2021

• Use this Contact Form to request your preferred digital support or
• email growth.hub@coast2capital.org.uk with your:
• Name
• Contact details
• Postcode
• Area of expertise required or
• Leave a message on the office number on 01293 305965
One of our Growth Relationship Associates will then follow up with you to
discuss the support required, undertake a quick digital review, and signpost
you to an appropriate Digital Champion.
How to access Digital Champion support
Please note all 8 hours of support needs to be completed by 31 March 2022

Boosting productivity - West Sussex Recover & Rise S4W4

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