3. OKIE811
Email Blast
Request Account
Information
Verify Account
Information
Verify Service Area
MSAM
Submit Verification
form
“In the
successful
organization,
no detail is too
small to
escape close
attention.”
- Lou Holtz
Member Verification
March 8th, 2016
Why Review
Employee Changes
Company Changes
Assets Changes
Impact
Locate Request Notifications
Facilities exposed to damage
Billing
www.okie811.org
5. Submitting Changes
Service Area ChangesMember & Dispatch Changes
SHAPEFILE (Digital file of mapping
information)
KML & KMZ FILE
GRID LIST ( Add or Delete service areas by
Range, Township, Section & Quarter Section)
JPEG (Digital Image File)
MSAM (Member Service Area Mapping
An online map to view and your service areas
Contact MemberServices@okie811.org to
request a login)
6. Dial 811, press option 2
Notify CSR reason your
calling
Member Services will
contact you to make
changes
Call (800) 522-6544 x4003
MemberServices@okie811.org
Business Hours After-Hours
Member Disaster Relief Plan
7. Member Portal
What?
Login for exclusive membership content
Where?
Members Area of www.okie811.org
Who?
Authorized contacts, as well as Billing, GIS, and Database
contacts.
When?
Our current logins will be suspended for additional
registration information soon.
Why?
Utilizing the additional portal registration information, we
will be able to customize the website with pertinent
information based on contact type.
8. OKIE811.ORG Member
Areas
General
Access
• New Membership
Forms
• Frequently Asked
Questions
Authorized
Access
• Reports and tools
available to all
authorized
contacts
Priority
Access
• Membership and
dispatch code
setup verification
and updates for
Billing, Database
or GIS Contacts.
Q & A
Thank you for attending, we hope you learned a lot. Any other questions, please contact us.
Drawing for prize
Lunch
Billing Q & A
Q: Ticket Fee Rates
A: We would like to open with the reminder that we are a not-for-profit organization. Each year OKIE811 reviews Fee Schedule to cover operational expenses.
Q: Ticket Fee Rates
A: 2015 fee schedule we moved away from the core fee which was charges for each quarter section your company had assets registered in. When we did away with core fee we moved to this sliding fee scale to help with the loss of the revenue.
Q: Difference in Rates and Classifications
A: Working towards 1 fee for all classifications
Q: Classifications
A: OKIE811 determines the best classification based on the type of facility you own or operate
Q: Outputs and transmissions question:
A: Example: say a member has 1 dispatch with a primary output only and a 2nd dispatch with multiple outputs, say 5 outputs (5 emails for 5 different people). This means the member is charged 5 times for one locate request.
Q: Why is there a difference in billing for the OTHER members?
A: Municipalities and Rural Water is in the law that we can’t bill them unless they meet certain number in population and meters.
Some classifications may change for next year
