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Similar to challenge of Online Banking and Best Practice of Public and pvt sector banks
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challenge of Online Banking and Best Practice of Public and pvt sector banks
- 1. Challenges and Best Practices in Online Banking channels of PublicSector & Pvt Sector Banks Presented ByPresented By NIRAHUANIRAHUA Team MembersTeam Members Gautam Shivam HimanshuGautam Shivam Himanshu Ankit AmanAnkit Aman Subham DeySubham Dey P NarendraP Narendra Rajat Shuvra ChandaRajat Shuvra Chanda Asmita BhattacharjeeAsmita Bhattacharjee Sudipto DeySudipto Dey D MadhukarD Madhukar Debolina BiswasDebolina Biswas
- 2. Introduction ●What is Online Banking? ●Progress of Electronic Banking in India?
- 3. Growth of Online Banking In india
- 4. Feature and Advantage of Online Banking Fund Transfer • RTGS • NEFT • IMPS
- 5. Continue...... ● Open or Closer Fixed and Recurring Deposits ● E-commerce ● Link Investment Account, Insurance, and Loan Account ●Apply Credit Card, Debit Card, and Cheque Book ●Time Saving ●Safe and Secure
- 6. Continue...... ●Reward Points ●Wire Transfer ●Miscellaneous Service ➢ Decrease or increase credit limit for debit cards or credit cards ➢ Download bank statement ➢ Stop a cheque payment ➢ Change nominees ➢ Link other accounts ➢ View and change account details ➢ Link Adhaar Card ➢ Link LPG number ➢ View tax statement ➢ At the top, all these facilities are available without any extra cost.
- 7. Disadvantages of Online banking ➢Security ➢Site Disruption ➢Site Navigation ➢User Apprehension ➢Accessibility
- 8. Challenges Of Online Banking Financial Literacy
- 9. Internet Reach In Urban Only 60% and in case of Rural only 17%
- 10. FinTech Company ➢ What is FinTech Company? ➢Growth of FinTech Company In India. ➢ If you add top 3 company transaction , that gone 1,110m$
- 11. Online Banking Of Pvt Sector Bank (HDFC) Accounts Funds Transfer BillPay & Recharge Cards
- 13. PayZapp
- 14. Online Banking of Public Sector
- 15. SBI Offer Both Online Banking Retail Internet Banking Transfer funds to own and third party accounts Generate account statements E- Tax for online tax payment Avail DEMAT and IPO services Pay bill of Visa Credit Card issued by any Bank.
- 16. Corporate Internet Banking of SBI Convenience banking Save time and costs File upload facility: Facilitates bulk payment Merchant Payments
- 17. YONO
- 18. Compare Between Pvt and Public Sector Banks Customer’s Perspective (250 sample customers) No. of Years Response Response in Percentage Response in Cumulative Percentage 0-3 years 74 30% 30% >3-5 years 124 50% 80% >5-10 years 35 14% 94% >10 years 17 6% 100% Total 250 100% 100% Source Global Reserch
- 19. Major Reasons of Switching from One Bank to Another Due to Online Banking Public Sector Banks Private Sector Banks Poor Quality