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International Journal of Arts and Commerce Vol. 1 o. 7 December 2012
1
EED A ALYSIS OF ASSESSI G TRAI I G PROGRAMS OF U IVERSITY
FACULTY
Dr. Anjum Bano Kazimi
Professor, Department of Education,
Sindh Madresstul Islam University,
Karachi, Pakistan
abkazimi@smiu.edu.pk
Dr. Ahmad Saeed
Visiting Faculty, Hamdard University,
Karachi, Pakistan
ABSTRACT
The study was designed to analyze the needs of assessing training and development programs of university
faculty. The scope of the study was limited to all the faculty members of public and private sector universities
in Karachi Pakistani. Two major hypotheses were formulated. The population was large and diverse,
therefore stratified random sampling design was adopted. The sample size was sixty teachers drawn from
six universities. A tailor -made questionnaire, focus group discussions and an interview protocol were
developed to collect data. Data were analyzed and it was found that most of the individuals were selected
without need analysis. The training agencies are not caring and collecting the information related to post
training impact and transfer of the knowledge to other faculty members. The individual efforts of the faculty
members were not convincing with regard to dissemination of knowledge and skills. On the basis of findings,
concrete recommendations were made.
Key Words: Need analysis, assessing training programs
I TRODUCTIO
The research was conducted to analyze various aspects from designing, selection, approval and the impact
of the training program initiated by institutes at university level in Pakistan. Training is a process through
which groom individual to perform in efficient way on a required level of performance. Training is beneficial
to develop and improve knowledge, skills and bring change in attitudes. It inculcates competitiveness,
managerial and organizational processes related with professional development.
Process of training has four steps or phases: need assessment, designing of training program, delivery
and evaluation of the whole process .What an organization required and what are faculty needs can be
assessed through job tasks and individual analysis. Training design must consider both organizational and
individual needs. The effectiveness of training can be enhanced by active participation of learners, improving
learning climate and by collecting continuous feedback of the trainees at their place of work. Human
resource development is directly related with organizational development.
International Journal of Arts and Commerce Vol. 1 o. 7 December 2012
2
Educational organizations have been spending their limited resources on initiating different training
programs. The study attempted to assess all these phases of a training program which are assessing training
needs, t raining process and efforts to disseminate the impact of training.
The overall objectives of the study were:
• to analyze assessment needs,
• to assess selection procedures used in different institutions /organizations for identifying person to be
nominated for training,
• how far purpose of different trainings have been achieved by the training provider agency,
• to analyze the level of satisfaction among individuals after completion of training,
• to get the feedback about dissemination of the knowledge and skills acquired through training by the
trainees.
The study was designed to analyze the needs of assessing training and development programs of
university faculty. The research was conducted to have in depth knowledge of the various aspects from
designing, selection, approval and the impact of the training program initiated by institutes at university level
in Pakistan. The scope of the study was limited to all the faculty members of public and private sector
universities in Karachi who had acquired training. Two major hypotheses were formulated. The hypotheses
were on the basis of control of institution and training acquired. The study would help in advancement of
knowledge related to effective training programs. It would provide guidelines to the authorities concerned to
take appropriate measures to improve the effectiveness of the training programs. It helps in reducing the cost
and ensure to maximum utilization of the resources.
Literature Review
The need and demands of training program and its requirements plays a significant role in its success Gupta
(1999). As a result of training staff work smarter, productive and efficient. Effective training program results
in enhancing the professional knowledge and skills of the staff and holistic development of the institute. The
objectives and procedures of the training are not static but they are changing as per the demand of the
individuals and institutes for whom the training is required. Smart and effective working can be developed
through effective training. Evaluation of training programs play key role not only in improving the individual
capabilities but it enhances the program’s overall quality and efficacy (Koontz, 2004).
Selection procedures in training and its impact on professional development of individuals and
dissemination of knowledge reflects effectiveness of training ( Gadeceau , 2012 ). Generally the individuals
after completion of training do not try to disseminate the acquired knowledge and skills. This kind of
attitude results in wastage of resources. The dissemination of knowledge by trained workforce is directly
associated with the selection criteria. An effective need analysis lead to professional development and
improvement of practices. Systematic and proper selection procedures for selection of participant teachers
help in result oriented outcomes. It helps in improvement of performance. Grossman and Salas ( 2011)
pointed out that dissemination of knowledge and skills acquired through training to the actual job practice
and to the peers is dependent on numerous factors. Few important factors are, the personal traits of the
International Journal of Arts and Commerce Vol. 1 o. 7 December 2012
3
individuals, level of motivation, practicality of knowledge and skills related to job and administrative
support. It is concluded that the proper selection procedures and dissemination of acquired knowledge and
skills have been directly related. Bulut and Culha, ( 2010 ); Xie and Wu,(2001) mentioned that focus would
be solely on selection of right participants. The effective and outcome based training programs would be
designed in a logical and systematic manner. It is based upon the professional needs of the individuals and
the institution in terms of the existing resources. The attention would be on maximum utilization of resources
and to minimize the leakages. Need-based training program enhance the trainees commitment, work
motivation and level of job satisfaction.
Catwrigth, (2003) described that learner’s readiness; motivation and ability to learn are important
factors which influence outcome. Training process is essential component with regard to quality assurance.
Higher education commission is continuously making efforts in this regard. All educational organizations
are trying to meet set standards .The only way to meet set standard is to provide a systematic and quality
training through which human capital can be used efficiently and effectively.
A very important part of any training program is its evaluation. It comprised of matching the post
training results to the pre -training objectives of trainees, trainers and the organization. According to (Miller
and Osinski, 2002) and. Carliner, ( pp.117-229, 2004.) the effective designing of training program must
focus on need assessment, instructional objectives, implementation and evaluation. Further it select right
person in light of set goals, required level of knowledge, competencies and skills desired.
Stanly, (2002) stated that the staff should work in efficient manner to enhance cost effectiveness and
productivity. Gupta (1999) talked about fast paced environment and changes in training programs. Carliner,
et al., ( 2004 ) described the following benefits of training: (i) training increase job satisfaction and
motivation (ii) efficiency in process resulting in cost effectiveness (iii) increase capacity to adapt new
technologies and production (iv) reduce employees turn over ( v ) practice innovate strategies ( vi ) enhance
quality and quantity of products.
Whenever there is a need arises for bringing any change for improvement, the adequate procedures
would be adopted in light of the changes desired. Assessment by the employer (universities, organizations or
by the quality enhancement cell of Higher Education Commission, Pakistan) can provide useful data to meet
the demands of the training programs. Unless there is relevance between individual and institutional needs,
the aims of the organization can not be converted into practical action. Mostly training programs organized
for faculties or employees are based on their present needs. There must be a link between present and future
needs as well as individual and organizational needs. In all training programs a functional approach should
be used and efforts should be done to improve abilities.
METHODOLOGY
Mixed research method was adopted so both qualitative and quantitative methods were used
The research was divided into three steps.
1. Collecting information related to need assessment of trainees at University level.
2. To analyze the training process and procedure.
International Journal of Arts and Commerce Vol. 1 o. 7 December 2012
4
3. To devise the strategies for rapid dissemination of the knowledge and skills .
Population: Population of the study comprised of all universities functioning both in public and private sector
in Karachi. All university teachers who have minimum 2 years of teaching experience and at least have
attended 1 training program are part of population.
Sampling: The population was large and diverse. Therefore stratified random sampling design was adopted.
The sample size was sixty teachers drawn from six universities (three each from public and private sector)
were selected.
Instruments: A questionnaire was designed. It was comprised of two sections viz, particulars about the
respondents and a measuring scale. The measuring scale is related to (me) personal need assessment,
(ii) Training process (iii) dissemination of knowledge by trainee. Items of the instrument were drawn from
related literature and in consultation of the experts in the field. The researcher also developed three broad
questions for focus group discussion. It was conducted with a small group (n=10) of university teachers. An
interview protocol comprising of six questions was developed. Ten senior teachers having 10 years of
experience were part of interview.
To ensure the reliability and validity of the instruments a pilot study was conducted. The procedure helps in
improving the instruments. The content validity was censured by consulting the experts in the field of
training and trainees. Their expert opinions and suggestions were incorporated.
Data Collection: The data were collected through personal visits. The procedure ensured rapid collection of
data and it helped in answering the queries raised by the respondents.
The following hypotheses were tested:
Hypothesis No. 01: There will be no significant difference in the contribution of trained and untrained
faculty to facilitate the peers in acquiring the latest concepts gained through the training.
Hypothesis No. 02: There will be no formal system of feedback enacted by the organizations who imparted
training to the teachers of public and private universities of Karachi.
Data Analysis: The data were analyzed by using t-test (inferential statistics).
Results
Hypothesis No. 01
Referring to the table of t at df =2 and level of significance = 0.05, the tabulated value of t=2 is greater
than the computed value of t= 2.99. Therefore the null hypothesis is rejected. It is concluded that both trained
and untrained teachers are not equally contributing in a same manner to share their exposure of new
knowledge and skills with their peers.
From inspection of the table it is clear that trained teachers to some extent are better in sharing of the
learned knowledge and skills with their peers.
International Journal of Arts and Commerce Vol. 1 o. 7 December 2012
5
Hypothesis No. 02
Referring to the table of t at df =2 and level of significance = 0.05, the tabulated value of t=2 is smaller
than the computed value of t= 4.564. Therefore the null hypothesis is rejected. It is concluded that there is no
proper system to collect the feedback from the trainees. Some organizations are completely ignoring the
trainees while few of them are in contact with the trainees.
Conclusions
It was concluded that trained and untrained teachers were contributing in a same manner to update their peers
in terms of exchange of experiences. It was concluded that trainings generally do not influence the behavior
of teachers. Most of the teachers of the opinion that they are exchanging and sharing knowledge with their
colleagues at their free will. Some senior and more qualified teachers due to their expertise and experience
have been supporting their juniors to solve discipline-related problems. It is concluded that there is no proper
system to collect the feedback from the trainees. Some organizations are completely ignoring the trainees
while few of them are in partial contact with the trainees. This approach results in wastage of meager
resources in terms of time, finance and human resources. The training agencies are not caring and collecting
the information related to post training impact and transfer o the knowledge to other faculty members. The
individual efforts of the faculty members were not convincing with regard to dissemination of knowledge
and skills.
Focus Group Discussions and Interviews: The responses from the focus group discussions and interviews
are supporting the results obtained through analysis of hypotheses. General trend is not to share the learning
experience from training. Few teachers supported the idea of sharing the experiences with other staff
members. They are exchanging and sharing knowledge with their colleagues at their free will. It was
concluded by the respondents that the selection process would be made transparent and need –based. The
need of the individual faculty members and the department must be taken care of. Respondents criticized the
attitude of organizations conducting trainings without prior and proper need assessment system. Through
RECOMME DATIO S
• Utilization of resources in an efficient manner.
• The economic feasibility of the training in terms of quality and improvement of practices must be ensured.
• A body is evolved to assess the whole process of training programs offered by HEC/Universities
• Making it mandatory to give a thorough report of all aspects of training received
• The trainees would be compelled to disseminate the knowledge to their peers within two weeks after
acquiring the training.
• A thorough need assessment of the training programs should be done
• Communication: proceedings of all training programs should be communicated with all concerned quarters
verbally and in written form.
• Selection of persons to be sent for training should be based on performance ,willingness and on needs of
individual as well of the organization
• Check and balance system should be developed about resultant benefits of the training programs
• Time frame should be given to the person for disseminating the knowledge and experiences acquired through
training.
International Journal of Arts and Commerce Vol. 1 o. 7 December 2012
6
References
Bulut, C. and Culha, O. ( 2010 ). The effects of organizational training on organizational commitment.
International Journal of Training and Development. Vol.14, Issue 4, pp.309-322.
.Carliner, S. (2004.)Business models for training and performance improvement departments.Information
Design Journal. + Document Design, 14(2), 117-129. doe.concordia.ca › Department of Education Home
Carliner, S. ( 2004 ). Learning and Development for Managers Business models for training and performance
improvement departments, Human Resource Development Review, 3(3): 275–93.
globalonline.napier.ac.uk/videostore/enu/lld/.../enu-lld-bk0206.html
Carliner, S., Groshens, J., Chapman, B., & Gery, G. (2004). Business Models for Training and Performance
Improvement ... hrd.sagepub.com/content/3/3/275.refs
Erwin Danneels ,”BPS :The Dynamics of Product Innovation and Firm Competitiveness “Academy of
Management Proceeding 2000,Toronto ,Canada ,August 2008.
Catwrigth, R.(2003) “Training and Development Express”, Capstone Publishing Limited United Kingdom, .
retrieved from
http://books.google.com.pk/books?id=5kEkQw_S5hwC&pg=PR1&source=gbs_selected_pages&cad=3#v=o
nepage&q&f=false
Gadeceau , J-F. ( 2012 ), Selection for participation in training and its potential effect on transfer:
encouraging good practice. International Journal of Training and Development, Vol.16, Issue 2, pp.137-144.
Gupta, K. (1999). A Practical Guide to Needs Assessment. San Francisco: JosseyBass/Pfeiffer.
Koontz H. (2004), “Essentials of Management” An International Perspective, Mc Graw Hill , P.203.
Miller, J.A., & Osinski, D.M. (2002). Training Needs Assessment. retrieved from
http://www.ispi.org/pdf/suggestedReading/Miller_Osinski.pdf
Stanly, T. L. (2002), “Good Training Programs Don’t just Happen “ Supervision 83
Xie, J. and Wu, G.(2001). Training and Development in the People’s Republic of China. International
Journal of Training and Development. Vol.5, Issue 3, pp.223-232.

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1 My Paper with Dr Saeed

  • 1. International Journal of Arts and Commerce Vol. 1 o. 7 December 2012 1 EED A ALYSIS OF ASSESSI G TRAI I G PROGRAMS OF U IVERSITY FACULTY Dr. Anjum Bano Kazimi Professor, Department of Education, Sindh Madresstul Islam University, Karachi, Pakistan abkazimi@smiu.edu.pk Dr. Ahmad Saeed Visiting Faculty, Hamdard University, Karachi, Pakistan ABSTRACT The study was designed to analyze the needs of assessing training and development programs of university faculty. The scope of the study was limited to all the faculty members of public and private sector universities in Karachi Pakistani. Two major hypotheses were formulated. The population was large and diverse, therefore stratified random sampling design was adopted. The sample size was sixty teachers drawn from six universities. A tailor -made questionnaire, focus group discussions and an interview protocol were developed to collect data. Data were analyzed and it was found that most of the individuals were selected without need analysis. The training agencies are not caring and collecting the information related to post training impact and transfer of the knowledge to other faculty members. The individual efforts of the faculty members were not convincing with regard to dissemination of knowledge and skills. On the basis of findings, concrete recommendations were made. Key Words: Need analysis, assessing training programs I TRODUCTIO The research was conducted to analyze various aspects from designing, selection, approval and the impact of the training program initiated by institutes at university level in Pakistan. Training is a process through which groom individual to perform in efficient way on a required level of performance. Training is beneficial to develop and improve knowledge, skills and bring change in attitudes. It inculcates competitiveness, managerial and organizational processes related with professional development. Process of training has four steps or phases: need assessment, designing of training program, delivery and evaluation of the whole process .What an organization required and what are faculty needs can be assessed through job tasks and individual analysis. Training design must consider both organizational and individual needs. The effectiveness of training can be enhanced by active participation of learners, improving learning climate and by collecting continuous feedback of the trainees at their place of work. Human resource development is directly related with organizational development.
  • 2. International Journal of Arts and Commerce Vol. 1 o. 7 December 2012 2 Educational organizations have been spending their limited resources on initiating different training programs. The study attempted to assess all these phases of a training program which are assessing training needs, t raining process and efforts to disseminate the impact of training. The overall objectives of the study were: • to analyze assessment needs, • to assess selection procedures used in different institutions /organizations for identifying person to be nominated for training, • how far purpose of different trainings have been achieved by the training provider agency, • to analyze the level of satisfaction among individuals after completion of training, • to get the feedback about dissemination of the knowledge and skills acquired through training by the trainees. The study was designed to analyze the needs of assessing training and development programs of university faculty. The research was conducted to have in depth knowledge of the various aspects from designing, selection, approval and the impact of the training program initiated by institutes at university level in Pakistan. The scope of the study was limited to all the faculty members of public and private sector universities in Karachi who had acquired training. Two major hypotheses were formulated. The hypotheses were on the basis of control of institution and training acquired. The study would help in advancement of knowledge related to effective training programs. It would provide guidelines to the authorities concerned to take appropriate measures to improve the effectiveness of the training programs. It helps in reducing the cost and ensure to maximum utilization of the resources. Literature Review The need and demands of training program and its requirements plays a significant role in its success Gupta (1999). As a result of training staff work smarter, productive and efficient. Effective training program results in enhancing the professional knowledge and skills of the staff and holistic development of the institute. The objectives and procedures of the training are not static but they are changing as per the demand of the individuals and institutes for whom the training is required. Smart and effective working can be developed through effective training. Evaluation of training programs play key role not only in improving the individual capabilities but it enhances the program’s overall quality and efficacy (Koontz, 2004). Selection procedures in training and its impact on professional development of individuals and dissemination of knowledge reflects effectiveness of training ( Gadeceau , 2012 ). Generally the individuals after completion of training do not try to disseminate the acquired knowledge and skills. This kind of attitude results in wastage of resources. The dissemination of knowledge by trained workforce is directly associated with the selection criteria. An effective need analysis lead to professional development and improvement of practices. Systematic and proper selection procedures for selection of participant teachers help in result oriented outcomes. It helps in improvement of performance. Grossman and Salas ( 2011) pointed out that dissemination of knowledge and skills acquired through training to the actual job practice and to the peers is dependent on numerous factors. Few important factors are, the personal traits of the
  • 3. International Journal of Arts and Commerce Vol. 1 o. 7 December 2012 3 individuals, level of motivation, practicality of knowledge and skills related to job and administrative support. It is concluded that the proper selection procedures and dissemination of acquired knowledge and skills have been directly related. Bulut and Culha, ( 2010 ); Xie and Wu,(2001) mentioned that focus would be solely on selection of right participants. The effective and outcome based training programs would be designed in a logical and systematic manner. It is based upon the professional needs of the individuals and the institution in terms of the existing resources. The attention would be on maximum utilization of resources and to minimize the leakages. Need-based training program enhance the trainees commitment, work motivation and level of job satisfaction. Catwrigth, (2003) described that learner’s readiness; motivation and ability to learn are important factors which influence outcome. Training process is essential component with regard to quality assurance. Higher education commission is continuously making efforts in this regard. All educational organizations are trying to meet set standards .The only way to meet set standard is to provide a systematic and quality training through which human capital can be used efficiently and effectively. A very important part of any training program is its evaluation. It comprised of matching the post training results to the pre -training objectives of trainees, trainers and the organization. According to (Miller and Osinski, 2002) and. Carliner, ( pp.117-229, 2004.) the effective designing of training program must focus on need assessment, instructional objectives, implementation and evaluation. Further it select right person in light of set goals, required level of knowledge, competencies and skills desired. Stanly, (2002) stated that the staff should work in efficient manner to enhance cost effectiveness and productivity. Gupta (1999) talked about fast paced environment and changes in training programs. Carliner, et al., ( 2004 ) described the following benefits of training: (i) training increase job satisfaction and motivation (ii) efficiency in process resulting in cost effectiveness (iii) increase capacity to adapt new technologies and production (iv) reduce employees turn over ( v ) practice innovate strategies ( vi ) enhance quality and quantity of products. Whenever there is a need arises for bringing any change for improvement, the adequate procedures would be adopted in light of the changes desired. Assessment by the employer (universities, organizations or by the quality enhancement cell of Higher Education Commission, Pakistan) can provide useful data to meet the demands of the training programs. Unless there is relevance between individual and institutional needs, the aims of the organization can not be converted into practical action. Mostly training programs organized for faculties or employees are based on their present needs. There must be a link between present and future needs as well as individual and organizational needs. In all training programs a functional approach should be used and efforts should be done to improve abilities. METHODOLOGY Mixed research method was adopted so both qualitative and quantitative methods were used The research was divided into three steps. 1. Collecting information related to need assessment of trainees at University level. 2. To analyze the training process and procedure.
  • 4. International Journal of Arts and Commerce Vol. 1 o. 7 December 2012 4 3. To devise the strategies for rapid dissemination of the knowledge and skills . Population: Population of the study comprised of all universities functioning both in public and private sector in Karachi. All university teachers who have minimum 2 years of teaching experience and at least have attended 1 training program are part of population. Sampling: The population was large and diverse. Therefore stratified random sampling design was adopted. The sample size was sixty teachers drawn from six universities (three each from public and private sector) were selected. Instruments: A questionnaire was designed. It was comprised of two sections viz, particulars about the respondents and a measuring scale. The measuring scale is related to (me) personal need assessment, (ii) Training process (iii) dissemination of knowledge by trainee. Items of the instrument were drawn from related literature and in consultation of the experts in the field. The researcher also developed three broad questions for focus group discussion. It was conducted with a small group (n=10) of university teachers. An interview protocol comprising of six questions was developed. Ten senior teachers having 10 years of experience were part of interview. To ensure the reliability and validity of the instruments a pilot study was conducted. The procedure helps in improving the instruments. The content validity was censured by consulting the experts in the field of training and trainees. Their expert opinions and suggestions were incorporated. Data Collection: The data were collected through personal visits. The procedure ensured rapid collection of data and it helped in answering the queries raised by the respondents. The following hypotheses were tested: Hypothesis No. 01: There will be no significant difference in the contribution of trained and untrained faculty to facilitate the peers in acquiring the latest concepts gained through the training. Hypothesis No. 02: There will be no formal system of feedback enacted by the organizations who imparted training to the teachers of public and private universities of Karachi. Data Analysis: The data were analyzed by using t-test (inferential statistics). Results Hypothesis No. 01 Referring to the table of t at df =2 and level of significance = 0.05, the tabulated value of t=2 is greater than the computed value of t= 2.99. Therefore the null hypothesis is rejected. It is concluded that both trained and untrained teachers are not equally contributing in a same manner to share their exposure of new knowledge and skills with their peers. From inspection of the table it is clear that trained teachers to some extent are better in sharing of the learned knowledge and skills with their peers.
  • 5. International Journal of Arts and Commerce Vol. 1 o. 7 December 2012 5 Hypothesis No. 02 Referring to the table of t at df =2 and level of significance = 0.05, the tabulated value of t=2 is smaller than the computed value of t= 4.564. Therefore the null hypothesis is rejected. It is concluded that there is no proper system to collect the feedback from the trainees. Some organizations are completely ignoring the trainees while few of them are in contact with the trainees. Conclusions It was concluded that trained and untrained teachers were contributing in a same manner to update their peers in terms of exchange of experiences. It was concluded that trainings generally do not influence the behavior of teachers. Most of the teachers of the opinion that they are exchanging and sharing knowledge with their colleagues at their free will. Some senior and more qualified teachers due to their expertise and experience have been supporting their juniors to solve discipline-related problems. It is concluded that there is no proper system to collect the feedback from the trainees. Some organizations are completely ignoring the trainees while few of them are in partial contact with the trainees. This approach results in wastage of meager resources in terms of time, finance and human resources. The training agencies are not caring and collecting the information related to post training impact and transfer o the knowledge to other faculty members. The individual efforts of the faculty members were not convincing with regard to dissemination of knowledge and skills. Focus Group Discussions and Interviews: The responses from the focus group discussions and interviews are supporting the results obtained through analysis of hypotheses. General trend is not to share the learning experience from training. Few teachers supported the idea of sharing the experiences with other staff members. They are exchanging and sharing knowledge with their colleagues at their free will. It was concluded by the respondents that the selection process would be made transparent and need –based. The need of the individual faculty members and the department must be taken care of. Respondents criticized the attitude of organizations conducting trainings without prior and proper need assessment system. Through RECOMME DATIO S • Utilization of resources in an efficient manner. • The economic feasibility of the training in terms of quality and improvement of practices must be ensured. • A body is evolved to assess the whole process of training programs offered by HEC/Universities • Making it mandatory to give a thorough report of all aspects of training received • The trainees would be compelled to disseminate the knowledge to their peers within two weeks after acquiring the training. • A thorough need assessment of the training programs should be done • Communication: proceedings of all training programs should be communicated with all concerned quarters verbally and in written form. • Selection of persons to be sent for training should be based on performance ,willingness and on needs of individual as well of the organization • Check and balance system should be developed about resultant benefits of the training programs • Time frame should be given to the person for disseminating the knowledge and experiences acquired through training.
  • 6. International Journal of Arts and Commerce Vol. 1 o. 7 December 2012 6 References Bulut, C. and Culha, O. ( 2010 ). The effects of organizational training on organizational commitment. International Journal of Training and Development. Vol.14, Issue 4, pp.309-322. .Carliner, S. (2004.)Business models for training and performance improvement departments.Information Design Journal. + Document Design, 14(2), 117-129. doe.concordia.ca › Department of Education Home Carliner, S. ( 2004 ). Learning and Development for Managers Business models for training and performance improvement departments, Human Resource Development Review, 3(3): 275–93. globalonline.napier.ac.uk/videostore/enu/lld/.../enu-lld-bk0206.html Carliner, S., Groshens, J., Chapman, B., & Gery, G. (2004). Business Models for Training and Performance Improvement ... hrd.sagepub.com/content/3/3/275.refs Erwin Danneels ,”BPS :The Dynamics of Product Innovation and Firm Competitiveness “Academy of Management Proceeding 2000,Toronto ,Canada ,August 2008. Catwrigth, R.(2003) “Training and Development Express”, Capstone Publishing Limited United Kingdom, . retrieved from http://books.google.com.pk/books?id=5kEkQw_S5hwC&pg=PR1&source=gbs_selected_pages&cad=3#v=o nepage&q&f=false Gadeceau , J-F. ( 2012 ), Selection for participation in training and its potential effect on transfer: encouraging good practice. International Journal of Training and Development, Vol.16, Issue 2, pp.137-144. Gupta, K. (1999). A Practical Guide to Needs Assessment. San Francisco: JosseyBass/Pfeiffer. Koontz H. (2004), “Essentials of Management” An International Perspective, Mc Graw Hill , P.203. Miller, J.A., & Osinski, D.M. (2002). Training Needs Assessment. retrieved from http://www.ispi.org/pdf/suggestedReading/Miller_Osinski.pdf Stanly, T. L. (2002), “Good Training Programs Don’t just Happen “ Supervision 83 Xie, J. and Wu, G.(2001). Training and Development in the People’s Republic of China. International Journal of Training and Development. Vol.5, Issue 3, pp.223-232.