Patient interaction

1. Practice 2
Patient interaction

2. Communications
The act or process of using words, sounds,
signs, or behaviors to express or exchange
information or to express your ideas, thoughts,
feelings, etc., to someone else.

3. Communicati
on
• Who?
• Says what?
• In which channel?
• To whom?
• With what eect?
• Communicator
• Message
• Medium
• Recipient
• Eect

4. Important
aspects of
medical
communicati
on
Atmosphere.
Asser$ve communica$on.
Body language.
Values.

5. Teamwork
Leadership. Synergy. Respect.

6. Communications barriers
NOISE. LANGUAGE. CHANNEL. MOOD.

7. Medical Record
GENERAL
INFORMATION.
MEDICAL
HISTORY.
CLINIC NOTES. MEDICAL
INDICATIONS.
EVOLUTION
NOTES.
OTHERS.

8. types of
doctors
authoritarian model.
paternalis$c model.
democra$c model.
delibera$ve model.
Informa$ve model.

9. Practice
According with your criteria, develop the next points thinking in the best way to success in the communica$on exercise.
Atmosphere. Type of doctor. Script to give the informa$on.
Read the case.
Instruc$ons: Select one of the following cases and make the next ac$vi$es.

10. Cases
1. 2. 3.
4. 5.

11. Conclusion