This document discusses changes in learning and development from a performance mindset. It outlines how the workplace has shifted from hierarchical classroom training to more self-directed, digital learning on employees' own time through mobile apps and online courses. While traditional training needs still exist, the focus is now on continuous learning, ensuring employees are always growing their skills, and proving the value of learning initiatives through data. The key is supporting users throughout their work with on-demand guidance and curated content to boost performance.

1. Drive Performance
at
October 2016
New Traffic Pattern Ahead
Marianna Noll
Marketing, ANCILE

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Learning & development has changed.
The training mindset is now the
performance mindset.
What are the new navigation signs?

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1985Going Back Many Years 1995 Today
eLearning
Millennials: meaningful work, digital natives, connection, edutainment
As of 2015, largest generation in American workforce;
ability to learn on job is top driver when looking for a new position
Classroom
• Hierarchical
• Corporate-Mandated
• Process-Driven
• Playing Defense
• Tactical
Baby Boomers: live to work, optimistic, process-oriented, ILT
CBT
Generation X: work to live, appreciate results, self-reliant, experiential learning
• Team Focus
• Employee-Empowered
• Data-Driven
• Playing Offense
• Strategic and Supportive
Performance support,
mobile, online courses,
games, search…

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Performance support
User adoption
Everyone is a creator
Search
Training on your own time
Coursera/Udemy/LinkedIn
Degreed
‘You might also like….’
Curators
In-app guidance
Mobile

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What Remains True

10. •You have people to onboard and grow.
•You have processes, workflows, and
systems to implement.
•You have time, cost, quality, and
compliance constraints.
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11. For Further Exploration
•When is it still necessary to create,
manage, and track?
•How do you ensure your people are
continuously learning?
•How do you generate (and prove) value?
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Let’s Go!

13. Sources
• How the Workforce Learns in 2016, Degreed
• The Cultural Revolution, Dan Pontefract, CLO Magazine, September 2015
• HR Technology Disruptions for 2017: Nine Trends Reinventing the HR
Software Market, Bersin by Deloitte, 2016
• Harnessing the Mobile Storm, Conrad Gottfredson and Geoff Stead,
2016
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