In order to impact the business, we need to get valuable information and tools about people inside the business. Every day, HR practitioners fight for relevance; meanwhile, they hope that business leaders will make solid people management decisions. Even when we engage in “strategic” practices, we often find ourselves circling the business – outside looking in – with frustratingly little impact. What if we could get inside the business? If we did, couldn’t we bring a lot more value? What tools would we bring with us? What information could we share? What role would we play?

1. The Business Value Approach To Strategic HR Research theme for 2011 & beyond Amy Wilson Vice President & Principal Analyst

2. Dan Roam: “Convey Ideas with Pictures”

3. This is Sam. He’s an HR Leader Sam cares about people. © 2011 Wilson Insight, Inc. All rights reserved.

4. Sam is determined that people be managed well. © 2011 Wilson Insight, Inc. All rights reserved.

5. But he’s perplexed. He works hard to create value © 2011 Wilson Insight, Inc. All rights reserved.

6. But it seems like there is a wall. And, the business leaders are on the other side of it. © 2011 Wilson Insight, Inc. All rights reserved.

7. Could Sam go inside the business? What tools and information would he bring? © 2011 Wilson Insight, Inc. All rights reserved.

8. the world of HR A look back in time ...

9. In the Beginning ... the world of HR Transactions & Services

10. In the Beginning ... the world of HR Level 1 Transactions & Services Level 2 Compliance

11. Became ... the world of HR Level 1 Basic employee svcs (hire, pay, questions) Outsourced Transactions & Services Level 2 Compliance

12. Became ... the world of HR Level 1 Transactions & Services Level 2 Basic mgrsvcs (headcount, reports, policies) Streamlined Compliance

13. Became ... the world of HR Outsourced Level 1 Transactions & Services Streamlined Level 2 Kept Compliance

14. And made way for ... the world of HR Level 1 People Process Analysis Level 2 Risk Transactions & Services Compliance Growing

15. And made way for ... the world of HR Level 1 Internal monitoring (retention, engagement, movement) Some impact People Process Analysis Level 2 Risk Transactions & Services Compliance

16. And made way for ... the world of HR Level 1 Level 2 External monitoring (benchmarks, org comparisons) People Process Analysis More impact Risk Transactions & Services Compliance

17. And made way for ... the world of HR Some impact Level 1 People Process Analysis More impact Level 2 Risk Transactions & Services Compliance Growing

18. But there’s a problem ... the world of HR Some impact Level 1 The Business More impact Level 2 People Process Analysis Risk Transactions & Services Growing Compliance

19. The Solution ... the world of HR The Business Embedded Problem Solving People Process Analysis Transactions & Services Risk & Compliance © 2011 Wilson Insight, Inc. All rights reserved.

20. Sam is hesitant to go inside. What does the business leader care about? © 2011 Wilson Insight, Inc. All rights reserved.

21. Time to change perspective. What really matters? © 2011 Wilson Insight, Inc. All rights reserved.

22. Business Value Switch to a Business Lens …

23. The Business Lens Business Value 1. 2. 3. Promise the number Set the number Make the number

24. The Business Lens Business Value 1. 2. 3. Promise the number Set the number Make the number People? People?

25. Major Challenges for Business Leaders Business Value Promise the number Set the number Make the number Preparing for future promises Getting best work Allocating Resources Finding people to solve problems People? People?

26. Business Value Complicating Factors for HR …

27. Business Value Solving Business Problems Business Value Preparing future for promises Getting best work Finding to solve people problems Allocating Resources Compliance Managing Risk Important – tend to focus here first

28. Business Value Solving Business Problems Business Value Preparing future for promises Getting best work Finding to solve People problems Allocating Resources Informal Formal Information about People More information available than ever before. What will you share? Compliance Managing Risk

29. Business Value And what about these new disruptive technologies?

30. Business Value Solving Business Problems Business Value Ad hoc Preparing future for promises Getting best work Finding to solve People problems Allocating Resources Informal Formal Information about People Input Controlled Compliance Managing Risk Collaborative & Interactive tools

31. Business Value Solving Business Problems Business Value Ad hoc Optimized Preparing future for promises Getting best work Finding to solve People problems Allocating Resources Informal Formal Information about People Input Access Secured Controlled Compliance Managing Risk Mobile & Mash-up tools

32. Business Value Solving Business Problems Business Value Two ends of a spectrum of important work Compliance Managing Risk

33. Business Value Solving Business Problems Business Value Instead of focusing first on compliance Compliance Managing Risk

34. Business Value Business Value Solving Business Problems What if we oriented toward solving business problems? Managing Risk & Compliance

35. The Business Value Approach to Strategic HR

36. Sam was hesitant to go inside. He didn’t know what to bring with him. © 2011 Wilson Insight, Inc. All rights reserved.

37. We want Sam to go in well-equipped: With tools and information that will be most useful. © 2011 Wilson Insight, Inc. All rights reserved.

38. The Business Value Approach is a good start for Sam. © 2011 Wilson Insight, Inc. All rights reserved.

39. Through our research, more help for Sam is on the way! What problems am I solving? What information is most useful to me? What role should I be playing? What tools should I be accessing? © 2011 Wilson Insight, Inc. All rights reserved.

40. 40 If you are a business leader, HR leader, or vendor and would like to contribute your perspective, please contact me!

41. 41 Amy Wilson amy@constellationRG.com Twitter: @awils www.wilsoninsight.com

42. Thank you!