The Business Value Approach to Strategic HR

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In order to impact the business, we need to get valuable information and tools about people inside the business.

Every day, HR practitioners fight for relevance; meanwhile, they hope that business leaders will make solid people management decisions.

Even when we engage in “strategic” practices, we often find ourselves circling the business – outside looking in – with frustratingly little impact.

What if we could get inside the business? If we did, couldn’t we bring a lot more value?

What tools would we bring with us? What information could we share? What role would we play?

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  • Thanks Melinda - I really appreciate the feedback. Glad it is helpful! What else would you like to see?
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  • clearly articulated and sensible way to try something different. transformation starts at the top - this is a good way to show them it's not so hard to think a little differently (and why). thanks Amy!
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The Business Value Approach to Strategic HR

  1. The Business Value Approach<br />To Strategic HR<br />Research theme for 2011 & beyond<br />Amy Wilson<br />Vice President & Principal Analyst<br />
  2. Dan Roam: “Convey Ideas with Pictures”<br />
  3. This is Sam.<br />He’s an HR Leader<br />Sam cares about people.<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  4. Sam is determined<br />that people be managed well.<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  5. But he’s perplexed.<br />He works hard to create value<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  6. But it seems like there is a wall.<br />And, the business leaders are on the other side of it.<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  7. Could Sam go inside the business?<br />What tools and information would he bring?<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  8. the world of HR<br />A look back in time ...<br />
  9. In the Beginning ...<br />the world of HR<br />Transactions <br />& Services<br />
  10. In the Beginning ...<br />the world of HR<br />Level 1<br />Transactions <br />& Services<br />Level 2<br />Compliance<br />
  11. Became ...<br />the world of HR<br />Level 1<br />Basic employee svcs (hire, pay, questions)<br />Outsourced<br />Transactions <br />& Services<br />Level 2<br />Compliance<br />
  12. Became ...<br />the world of HR<br />Level 1<br />Transactions <br />& Services<br />Level 2<br />Basic mgrsvcs<br />(headcount, reports, policies)<br />Streamlined<br />Compliance<br />
  13. Became ...<br />the world of HR<br />Outsourced<br />Level 1<br />Transactions <br />& Services<br />Streamlined<br />Level 2<br />Kept<br />Compliance<br />
  14. And made way for ...<br />the world of HR<br />Level 1<br />People Process Analysis<br />Level 2<br />Risk<br />Transactions & Services<br />Compliance<br />Growing<br />
  15. And made way for ...<br />the world of HR<br />Level 1<br />Internal monitoring<br />(retention, engagement, movement)<br />Some impact<br />People Process Analysis<br />Level 2<br />Risk<br />Transactions & Services<br />Compliance<br />
  16. And made way for ...<br />the world of HR<br />Level 1<br />Level 2<br />External monitoring<br />(benchmarks, org comparisons)<br />People Process Analysis<br />More impact<br />Risk<br />Transactions & Services<br />Compliance<br />
  17. And made way for ...<br />the world of HR<br />Some impact<br />Level 1<br />People Process Analysis<br />More impact<br />Level 2<br />Risk<br />Transactions & Services<br />Compliance<br />Growing<br />
  18. But there’s a problem ...<br />the world of HR<br />Some impact<br />Level 1<br />The Business<br />More impact<br />Level 2<br />People Process Analysis<br />Risk<br />Transactions & Services<br />Growing<br />Compliance<br />
  19. The Solution ...<br />the world of HR<br />The Business<br />Embedded <br />Problem Solving<br />People Process Analysis<br />Transactions & Services<br />Risk & Compliance<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  20. Sam is hesitant to go inside.<br />What does the business leader care about?<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  21. Time to change perspective.<br />What really matters?<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  22. Business Value<br />Switch to a Business Lens …<br />
  23. The Business Lens<br />Business Value<br />1.<br />2.<br />3.<br />Promise the number<br />Set the <br />number <br />Make the <br />number <br />
  24. The Business Lens<br />Business Value<br />1.<br />2.<br />3.<br />Promise the number<br />Set the <br />number <br />Make the <br />number <br />People?<br />People?<br />
  25. Major Challenges for Business Leaders<br />Business Value<br />Promise the number<br />Set the <br />number <br />Make the <br />number <br />Preparing for future promises<br />Getting best work<br />Allocating Resources<br />Finding people to solve problems<br />People?<br />People?<br />
  26. Business Value<br />Complicating Factors for HR …<br />
  27. Business Value<br />Solving Business Problems<br />Business Value<br />Preparing future <br /> for promises<br />Getting best work<br />Finding to solve <br />people problems<br />Allocating Resources<br />Compliance<br />Managing Risk<br />Important – tend to focus here first<br />
  28. Business Value<br />Solving Business Problems<br />Business Value<br />Preparing future <br /> for promises<br />Getting best work<br />Finding to solve <br />People problems<br />Allocating Resources<br />Informal<br />Formal<br />Information about People<br />More information available than ever before. What will you share?<br />Compliance<br />Managing Risk<br />
  29. Business Value<br />And what about these new disruptive technologies?<br />
  30. Business Value<br />Solving Business Problems<br />Business Value<br />Ad hoc<br />Preparing future <br /> for promises<br />Getting best work<br />Finding to solve <br />People problems<br />Allocating Resources<br />Informal<br />Formal<br />Information about People<br />Input<br />Controlled<br />Compliance<br />Managing Risk<br />Collaborative & Interactive tools<br />
  31. Business Value<br />Solving Business Problems<br />Business Value<br />Ad hoc<br />Optimized<br />Preparing future <br /> for promises<br />Getting best work<br />Finding to solve <br />People problems<br />Allocating Resources<br />Informal<br />Formal<br />Information about People<br />Input<br />Access<br />Secured<br />Controlled<br />Compliance<br />Managing Risk<br />Mobile & Mash-up tools<br />
  32. Business Value<br />Solving Business Problems<br />Business Value<br />Two ends of a spectrum of important work<br />Compliance<br />Managing Risk<br />
  33. Business Value<br />Solving Business Problems<br />Business Value<br />Instead of focusing first on compliance<br />Compliance<br />Managing Risk<br />
  34. Business Value<br />Business Value<br />Solving Business Problems<br />What if we oriented toward solving business problems?<br />Managing Risk & Compliance<br />
  35. The Business Value Approach<br />to Strategic HR<br />
  36. Sam was hesitant to go inside.<br />He didn’t know what to bring with him.<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  37. We want Sam to go in well-equipped:<br />With tools and information that will be most useful.<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  38. The Business Value Approach is a good start for Sam.<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  39. Through our research, more help for Sam is on the way!<br />What problems am I solving?<br />What information is most useful to me?<br />What role should I be playing?<br />What tools should I be accessing?<br />© 2011 Wilson Insight, Inc. All rights reserved. <br />
  40. 40<br />If you are a business leader, HR leader, or vendor and would like to contribute your perspective, please contact me!<br />
  41. 41<br />Amy Wilson<br />amy@constellationRG.com<br />Twitter: @awils<br />www.wilsoninsight.com<br />
  42. Thank you!<br />

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