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Practicum	
  in	
  
Organizational	
  
Communication	
  
	
  “Ready	
  Badger”	
  	
  
Portfolio	
  
 
2	
  
	
  
Acknowledgements	
  
COMM	
  480:	
  Practicum	
  in	
  Public	
  Relations,	
  also	
  known	
  as	
  the	
  Parkside	
  Communication	
  
Consultants	
  (PCC),	
  would	
  like	
  to	
  extend	
  a	
  special	
  thank	
  you	
  toDr.	
  Tammy	
  McGuckin,	
  Dean	
  of	
  
Students,	
  Leslie	
  Heinz-­‐Walker,Dean	
  of	
  the	
  College	
  of	
  Arts	
  and	
  Humanities,the	
  Communication	
  
Department,	
  Dr.	
  Peter	
  Knight	
  from	
  the	
  Department	
  of	
  Business,	
  Dr.	
  Derek	
  Riley	
  from	
  the	
  
Department	
  of	
  Computer	
  Science,	
  John	
  Mielke,	
  Director	
  of	
  Strategic	
  Communication,	
  and	
  Dr.	
  
Adrienne	
  Viramontes	
  from	
  the	
  Department	
  of	
  Communication.	
  We	
  would	
  also	
  like	
  to	
  thank	
  
graphic	
  designers	
  Janette	
  Ream	
  and	
  Geoff	
  Kenyan,	
  along	
  with	
  all	
  the	
  Computer	
  Science	
  
students	
  associated	
  with	
  the	
  project,	
  the	
  App	
  Factory	
  and	
  everyone	
  else	
  who	
  contributed	
  to	
  
making	
  our	
  public	
  relations	
  campaign	
  a	
  success.	
  	
  	
  
 
3	
  
	
  
	
  
Table	
  of	
  Contents	
  
Acknowledgments………………..……………………....2	
  
Table	
  of	
  Contents…………….…….……………………...3	
  
Research	
  Chapter…………………………………….…..4	
  
Executive	
  Summary…………………..…………..….5,16	
  
PCC	
  Research……………………………………………….6,7	
  
Planning	
  Chapter……………………………………….…8	
  
Press	
  Release…………………………..……………….……9	
  
Press	
  Conference	
  Itinerary…..………………….10,11	
  
Press	
  Conference	
  Invites……..……………………….12	
  
Spec	
  Sheet………………………………………………….…13	
  
Implementation	
  Chapter…………………………….14	
  
Final	
  Report………………………..…………………..15-­‐25	
  
Survey	
  Analysis…………………..……………………16,17	
  
Word	
  of	
  Mouth………….……………………………18-­‐20	
  
Recommendations………………….……………...20-­‐22	
  
Traditional	
  Marketing……………….…………….22-­‐24	
  
 
4	
  
	
  
References……………………………….……………..…..25
 
5	
  
	
  
	
  
	
  
	
  
Research	
  
 
6	
  
	
  
Executive	
  Summary	
  
In this project the students enrolled in Comm 480 were tasked to create a media
campaign in order to officially announce the release of the “ReadyBadger” App to the
residents of the seven counties of Southeastern Wisconsin. “ReadyBadger” will be
released on the first day of Severe Weather Awareness Week (April 11-15, 2016). The
team working to promote this media campaign consists of Public Relations students
within the Communication Department at the University of Wisconsin Parkside
(Parkside Communication Consultants: PCC). The major goals of this campaign are to
introduce the App and its capabilities;increase the amount of overall downloads, and
attract a wide variety of media coverage. Ultimately PCC is anticipating 100,000
downloads, which would represent 10% of the population forthe Southeastern
Wisconsin counties.
Benefits of the App include the ability to provide weather conditions, traffic updates,
disaster resources, location and contact information for hospitals, police, fire stations,
and identifying volunteer opportunities in the local community. In an effort to achieve
these goals, we have created many different promotional materials. These materials
include a promotional video, a public service announcement, and a logo (in
development) in order to convey the message that “ReadyBadger” is an app with
multiple, efficient functions for any Wisconsin resident. In order to showcase all of these
materials effectively, PCC, in conjunction with UW-Parkside, is hosting a press
conference on April 12th at 11:00 A.M. in the Student Ballroom where local media,
Emergency Managers, as well as state and local representatives will be present.
	
  
 
7	
  
	
  
PCC	
  Research	
  
Our primary mode of research for the “ReadyBadger” application was collecting
information that would help us to create a media campaign that would introduce the app
to the public. We began by reading and analyzing the marketing report, which was
created by Dr. Peter Knight’s marketing class. We then interviewed App Factory
programmers and developers in order to get a much more detailed understanding of the
scope and capacity of the application and how it can serve multiple markets and many
of the residents in Southeastern WI. Finally, we experimented with the “ReadyBadger”
app itself as well as other similar mobile applications such as the Weather Channel,
First Aid, and FEMA.
Based on the information in the report, we were able to identify target audiences,
which consists of property owners, parents, and commuters. We then arranged a
meeting in which we could meet with the application programmers to discuss the
purpose and functions of ReadyBadger. During the meeting, we were given a
demonstration on how the application functions as well as given a tutorial on how to
properly use it. We were informed about their preferred target audience, estimated
completion date, and outcome goals.
Once we had an overview of the app, we then were able to attain the beta for
iOS and Android versions to download onto our personal devices to become more
acclimated with the app. Some of the competitor’s of the ReadyBadger app include the
FEMA app, Weather Channel app, and the First Aid app. The FEMA app provides more
local specialization of news, the Weather Channel app offers weather related
information and the First Aid app offers injury information and checklists. What sets the
 
8	
  
	
  
ReadyBadger application apart from these other applications is that it provides all
disaster-related tools in one mobile app while being specifically tailored to Wisconsin
residents in all counties.
After speaking with the program developers and our research on the purpose
and function of the application was complete, we then began our media campaign plan.
	
  
 
9	
  
	
  
	
  
	
  
	
  
	
  
Planning	
  
 
10	
  
	
  
Press	
  Release	
  
UW-Parkside releases new “ReadyBadger” App
By Parkside Communication Consultants
FOR IMMEDIATE RELEASE
April 4th, 2016
Kenosha, WI- The University of Wisconsin-Parkside is holding a press conference to
highlight the official release of the new “ReadyBadger” App.The press conference will
be held on April 12th at 11 A.M. in the Ballroom located in the Student Center at the
University of Wisconsin-Parkside. “ReadyBadger” will be available for iOS and Android
download on April 11th, 2016 during Wisconsin Tornado& Severe Awareness Week, to
highlight weather and natural disaster awareness.
“ReadyBadger” Features
“ReadyBadger,” is the latest app developed by UW-Parkside’s Computer Science
students, who worked in conjunction with Southeast Wisconsin County Emergency
Management representatives. “ReadyBadger” will allow anyone in the state of
Wisconsin to find emergency preparedness information specific to a particular county. It
also allows for the user to submit a digital damage report in an effort to increase the
speed with which County emergency managers can assess damages and respond to
disasters. The app is designed to help residents prepare for and respond to weather
and non-weather related disasters along with the option to prepare for future local
emergencies. With that comes weather conditions, traffic updates, disaster resources,
location and contact information for hospitals, police, and fire stations, as well as
identifies volunteer opportunities/emergencies in county as they occur.
About App Factory
The App Factory is a developmental space for computer programmers.The UW-
Parkside App Factory is a new creative, professional, interdisciplinary group on campus
that develops mobile apps for community clients throughout southeastern Wisconsin.
The App Factory provides conceptual designing and prototype mobile app development
services to help find solutions and strategies for technology challenges.
Contact Information
Dr. Adrienne Viramontes
Email: viramont@uwp.edu
Phone: (262) 496-9147
###
 
11	
  
	
  
Press	
  Conference	
  Itinerary	
  
Chancellor	
  Deborah	
  Ford:	
  (1-­‐2	
  min)	
  
• General	
  welcome	
  to	
  guests	
  
• Overview	
  of	
  the	
  mission	
  of	
  the	
  university	
  and	
  how	
  this	
  app	
  applies	
  to	
  civic	
  engagement	
  
	
  (or	
  whatever	
  you	
  think	
  is	
  fitting)	
  
2	
  Emergency	
  Managers	
  (5	
  min	
  total)	
  
• What	
  motivated	
  this	
  project	
  
• Talk	
  about	
  their	
  role	
  within	
  EM	
  and	
  how	
  it	
  fits	
  into	
  our	
  daily	
  lives	
  
• What	
  was	
  the	
  problem	
  that	
  brought	
  them	
  together	
  with	
  the	
  App	
  Factory	
  
Dr.	
  Riley	
  (5	
  min)	
  	
  
• Overview	
  of	
  the	
  App	
  Factory	
  and	
  his	
  role	
  
• What	
  kind	
  of	
  research	
  it	
  took	
  to	
  develop	
  the	
  app	
  
• What	
  kind	
  of	
  process	
  he	
  undertook	
  to	
  lead	
  students	
  to	
  create	
  the	
  app	
  
Rihannon	
  Weiss	
  (1-­‐2	
  min)	
  
• Creative	
  process	
  that	
  was	
  involved	
  for	
  creating	
  the	
  program	
  
• What	
  kind	
  of	
  opportunity	
  and	
  what	
  this	
  means	
  as	
  a	
  potential	
  professional	
  
Dr.	
  Fay	
  Akindes	
  (1	
  min)	
  
• Community	
  based	
  learning	
  and	
  its	
  relationship	
  to	
  this	
  project	
  as	
  a	
  whole	
  
• Relationship	
  between	
  the	
  Arts,	
  Humanities	
  and	
  Sciences	
  
Video	
  (1	
  min)	
  
	
  
Kelsey	
  Krimmer(and	
  Kyle)	
  (2-­‐3	
  min)	
  
• COMM	
  	
  480:	
  Capstone	
  course	
  for	
  the	
  PR/Org	
  Comm	
  minors.	
  	
  	
  	
  	
  
• Our	
  goal	
  for	
  the	
  “ReadyBadger”	
  project	
  was	
  to	
  create	
  a	
  media	
  campaign	
  for	
  the	
  release	
  of	
  
the	
  app.	
  	
  We	
  followed	
  the	
  four-­‐phase	
  model	
  for	
  PR,	
  which	
  is:	
  research,	
  planning,	
  
implementation,	
  and	
  evaluation.	
  
Kyle	
  
• Participating	
  in	
  this	
  class	
  has	
  sharpened	
  our	
  professional	
  skills	
  as	
  we	
  have	
  engaged	
  in	
  the	
  
practices	
  of:	
  research,	
  event	
  planning,	
  time	
  management,	
  strategic	
  planning,	
  graphic	
  design,	
  
professional	
  writing	
  and	
  managing	
  messages.	
  	
  
	
  
Dr.	
  Adrienne	
  Viramontes(1	
  min)	
  
• Great	
  opportunity	
  to	
  be	
  a	
  part	
  of	
  a	
  CBL	
  project.	
  	
  
 
12	
  
	
  
• “ReadyBadger”project	
  allows	
  us	
  to	
  practice	
  professional	
  communication	
  skills	
  for	
  a	
  mobile	
  
app	
  that	
  prepares	
  and	
  benefits	
  each	
  Wi	
  resident.	
  	
  	
  	
  
• Encourage	
  downloading	
  the	
  app	
  
Q&A	
  
	
   	
  
 
13	
  
	
  
Press	
  Conference	
  Invitations	
  
University of Wisconsin-Parkside releases new application “ReadyBadger” to promote
the awareness of weather caused disasters and prevention plans as of April 11th, 2016
Senders Address: 900 Wood Rd, Kenosha, WI 53144
Recipients Address:
Dear (Insert Name),
You are cordially invited to attend an upcoming press conference hosted by the
Parkside Communication Consultants, at the University of Wisconsin-Parkside. This
event will take place on April 12th, 2016 at 11:00 A.M. in the Student Ballroom.
This press conference is being held to commemorate the release of the new
“ReadyBadger” application developed by the UW-Parkside’s App Factory.
“ReadyBadger” will allow anyone in the state of Wisconsin to find emergency readiness
information specific to their county. It also allows for the user to submit a digital damage
report in an effort to increase the speed that emergency managers can make disaster
declarations and respond to disasters. The app is designed to prevent weather-related
disasters along with the option to prepare for future local emergencies. With that comes
weather conditions, traffic updates, disaster resources, location and contact information
for hospitals, police, fire stations, and identifies volunteer opportunities in your
community. This app is your one stop shop for all local weather and disaster
information.
	
  
 
14	
  
	
  
Spec	
  Sheet	
  
READY BADGER MOBILE APPLICATION
Spec Sheet
Ready Badger Wisconsin is an emergency broadcast application built for the state of
Wisconsin.
The application incorporates all safety protocols informing citizens on what measures
should be taken if an emergency or disaster were to break out.
Users can get information on local disaster resources such as hospitals, fire
departments, and police departments.
Through the Ready Badger application, users can read documents on disaster
preparations and precautions. Users can receive alerts on nearby disasters and
dangerous weather.
Step-by-step tools are provided to making an emergency plan so that everyone is
prepared for the worst case scenario. Custom lists can be made to refresh one's
memory in the moment of a disaster.
Users can submit disaster damage reports including a picture of the scene and
estimated costs from damage.
From Racine to Eau Claire, all counties have been incorporated into the Ready
Badger application.
The application can be downloaded on the App Store or Google Play; look up
“ReadyBadger” in the search box
	
  
	
   	
  
 
15	
  
	
  
	
  
	
  
	
  
	
  
Implementation	
  
	
   	
  
 
16	
  
	
  
	
  
Parkside	
  Communication	
  Consultants	
  
Final	
  Report	
  
Ready	
  Badger	
  Mobile	
  App	
  
5/4/16	
  
	
  
	
  
	
  
	
  
	
  
 
17	
  
	
  
Executive	
  Summary	
  
In	
  the	
  spring	
  2016	
  semester,	
  COMM	
  480:	
  Practicum	
  in	
  Public	
  Relations,	
  teamed	
  up	
  with	
  the	
  
App	
  Factory	
  in	
  order	
  to	
  create	
  a	
  media	
  campaign	
  for	
  the	
  release	
  of	
  the	
  new	
  “ReadyBadger”	
  mobile	
  
application.	
  	
  This	
  project,	
  in	
  conjunction	
  with	
  particular	
  Southeastern	
  Wisconsin	
  Emergency	
  
Managers,	
  allowed	
  PCC	
  members	
  to	
  conduct	
  research,	
  engage	
  in	
  event	
  and	
  strategic	
  planning,	
  
develop	
  recommendations	
  for	
  a	
  media	
  campaign	
  for	
  the	
  app,	
  and	
  finally,	
  evaluate	
  final	
  results.	
  	
  	
  
In	
  this	
  final	
  report,	
  PCC	
  elaborates	
  on	
  their	
  recommendations	
  for	
  advertising	
  “Ready	
  
Badger”	
  in	
  order	
  to	
  encourage	
  Wisconsin	
  residents	
  to	
  download	
  the	
  app.	
  	
  Therefore,	
  these	
  
recommendations	
  are	
  presented	
  briefly	
  here,	
  and	
  elaborated	
  fully	
  in	
  the	
  following	
  report.	
  	
  In	
  order	
  
to	
  successfully	
  market	
  “Ready	
  Badger”	
  Emergency	
  Managers	
  are	
  encouraged	
  to:	
  
• Understand	
  that	
  based	
  on	
  our	
  survey	
  research,	
  “word-­‐of-­‐mouth”	
  advertising	
  is	
  the	
  
most	
  influential	
  and	
  popular	
  way	
  residents	
  learn	
  about	
  new	
  mobile	
  application.	
  
• Understand	
  that	
  social	
  media	
  is	
  another	
  form	
  of	
  “word-­‐of-­‐mouth”	
  
communication/advertising	
  
• Continue	
  with	
  public	
  presentations	
  as	
  the	
  main	
  form	
  of	
  advertising,	
  but	
  using	
  tools	
  
(like	
  posters	
  with	
  QR	
  codes),	
  which	
  will	
  make	
  it	
  possible	
  for	
  all	
  attendees	
  to	
  
download	
  the	
  app	
  immediately/on	
  site.	
  
• Begin	
  to	
  think	
  critically	
  about	
  the	
  role	
  that	
  social	
  media	
  will	
  play	
  in	
  the	
  realm	
  of	
  
Emergency	
  Management	
  in	
  Southeastern	
  Wisconsin	
  
Survey	
  Analysis	
  
In	
  order	
  to	
  make	
  recommendations	
  to	
  Emergency	
  Managers	
  about	
  how	
  to	
  get	
  a	
  large	
  
portion	
  of	
  the	
  population	
  to	
  download	
  “Ready	
  Badger”	
  mobile	
  app,	
  a	
  survey	
  was	
  conducted	
  in	
  order	
  
 
18	
  
	
  
to	
  gather	
  information	
  about	
  how	
  adults	
  learn	
  about	
  new	
  mobile	
  applications,	
  which	
  they	
  later	
  
download.	
  
PCC	
  employed	
  a	
  convenience	
  sample	
  by	
  sending	
  the	
  survey	
  link	
  to	
  Facebook	
  accounts	
  and	
  
other	
  social	
  media.	
  	
  Additionally,	
  the	
  UW-­‐Parkside	
  community	
  was	
  also	
  sent	
  the	
  link.	
  	
  There	
  is	
  great	
  
potential	
  in	
  collecting	
  hundreds	
  more	
  responses,	
  which	
  will	
  broaden	
  the	
  results	
  even	
  further.	
  	
  
However,	
  given	
  the	
  timeframe	
  we	
  had	
  remaining,	
  we	
  believe	
  the	
  148	
  participants	
  are	
  a	
  relatively	
  
good	
  representation	
  of	
  the	
  average	
  Wisconsin	
  resident.	
  
There	
  were	
  148	
  survey	
  participants	
  in	
  total:	
  47	
  males	
  and101females.	
  	
  Of	
  the	
  148	
  
participants,	
  113	
  represented	
  several	
  Southeastern	
  Wisconsin	
  counties.	
  	
  When	
  asked	
  how	
  they	
  
discovered	
  new	
  applications,	
  participants	
  were	
  invited	
  to	
  choose	
  multiple	
  options	
  in	
  order	
  to	
  
understand	
  what	
  and	
  where	
  would	
  be	
  the	
  most	
  fruitful	
  places	
  to	
  advertise	
  “Ready	
  Badger”	
  app.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
“How	
  do	
  you	
  discover	
  new	
  applications?	
  	
  Select	
  all	
  that	
  apply:”	
  
 
19	
  
	
  
1	
   An	
  application	
  
discovery	
  application	
  
	
   	
  
	
  
7	
   5%	
  
2	
  
Browsing	
  the	
  App	
  
store	
  
	
   	
  
	
  
63	
   43%	
  
3	
   Recommendation	
   	
   	
  
	
  
88	
   60%	
  
4	
   Word	
  of	
  mouth	
   	
   	
  
	
  
100	
   68%	
  
5	
   Ad	
  on	
  App	
  store	
   	
   	
  
	
  
13	
   9%	
  
6	
   Magazine	
  Ad	
   	
   	
  
	
  
8	
   5%	
  
7	
   Brochure/Flyer	
   	
   	
  
	
  
4	
   3%	
  
8	
   Billboard	
   	
   	
  
	
  
4	
   3%	
  
9	
   TV	
  Show	
   	
   	
  
	
  
14	
   10%	
  
10	
   TV	
  News	
   	
   	
  
	
  
10	
   7%	
  
11	
   TV	
  Commercial	
   	
   	
  
	
  
14	
   10%	
  
12	
   Radio	
   	
   	
  
	
  
19	
   13%	
  
13	
  
Newspaper/Magazine	
  
Article	
  
	
   	
  
	
  
19	
   13%	
  
14	
   Web	
  search	
  engine	
   	
   	
  
	
  
24	
   16%	
  
15	
   Internet	
  Ad	
   	
   	
  
	
  
26	
   18%	
  
16	
   Google	
  Play	
   	
   	
  
	
  
27	
   18%	
  
17	
   You	
  Tube	
   	
   	
  
	
  
17	
   12%	
  
18	
   Facebook	
   	
   	
  
	
  
51	
   35%	
  
19	
   Twitter	
   	
   	
  
	
  
20	
   14%	
  
20	
   Instagram	
   	
   	
  
	
  
18	
   12%	
  
21	
   A	
  particular	
  website	
   	
   	
  
	
  
5	
   3%	
  
22	
  
Other	
  Social	
  Media	
  
Platform	
  
	
  	
  
	
  
2	
   1%	
  
23	
   Other	
   	
   	
  
	
  
11	
   8%	
  
	
  
	
  
	
  
Based	
  on	
  the	
  above	
  chart,	
  roughly	
  65%	
  of	
  participants	
  learn	
  about	
  new	
  mobile	
  apps	
  based	
  
on	
  “word	
  of	
  mouth,”	
  which	
  encompasses	
  “recommendations.”	
  56	
  males	
  and	
  130	
  females	
  learn	
  
about	
  new	
  mobile	
  apps	
  through	
  face-­‐to-­‐face	
  communication.	
  	
  
	
  
	
  
	
  
	
  
 
20	
  
	
  
Word-­‐of-­‐Mouth	
  
Primarily,	
  “word-­‐of-­‐mouth”	
  is	
  the	
  exchange	
  of	
  information	
  from	
  person	
  to	
  person	
  by	
  
oral	
  communication,	
  which	
  could	
  be	
  as	
  simple	
  as	
  telling	
  someone	
  the	
  time	
  of	
  day.	
  
Storytelling	
  is	
  a	
  common	
  form	
  of	
  word-­‐of-­‐mouth	
  communication	
  where	
  one	
  person	
  tells	
  
others	
  a	
  story	
  about	
  a	
  real	
  event	
  or	
  something	
  made	
  up.	
  According	
  to	
  Jansen,	
  Zhang,	
  Sobel,	
  
and	
  Chowdury,	
  “Word	
  of	
  mouth	
  (WOM)	
  is	
  the	
  process	
  of	
  conveying	
  information	
  from	
  
person	
  to	
  person	
  and	
  plays	
  a	
  major	
  role	
  in	
  customer	
  buying	
  decisions”	
  (Richins	
  &	
  Root-­‐
Shaffer,	
  1988).	
  	
  A	
  lot	
  of	
  times	
  Apps	
  get	
  the	
  exposure	
  through	
  people	
  telling	
  each	
  other	
  
about	
  it	
  and	
  encouraging	
  others	
  to	
  download	
  it.	
  	
  Jansen,	
  Zhang,	
  Sobel,	
  and	
  Chowdury	
  note:	
  
“Positive	
  WOM	
  is	
  considered	
  a	
  powerful	
  marketing	
  medium	
  for	
  companies	
  to	
  
influence	
  consumers.	
  	
  WOM	
  communication	
  functions	
  based	
  on	
  social	
  
networking	
  and	
  trust:	
  People	
  rely	
  on	
  families,	
  friends,	
  and	
  others	
  in	
  their	
  
social	
  network.	
  	
  Research	
  also	
  indicates	
  that	
  people	
  seem	
  to	
  trust	
  seemingly	
  
disinterested	
  opinions	
  from	
  people	
  outside	
  their	
  immediate	
  social	
  network,	
  
such	
  as	
  online	
  reviews”	
  (Twitter	
  Power:	
  Tweets	
  as	
  Electronic	
  Word	
  of	
  
Mouth,p.	
  1,	
  2008).	
  
Thus,	
  world-­‐of-­‐mouth	
  is	
  performed	
  face-­‐to-­‐face	
  as	
  well	
  as	
  electronically.	
  	
  In	
  other	
  words,	
  
social	
  media	
  Apps	
  such	
  as	
  Twitter,	
  Facebook	
  Instagram,	
  and	
  Snapchat	
  are	
  forms	
  of	
  WOM,	
  
but	
  have	
  even	
  more	
  power	
  to	
  advertise	
  and	
  influence	
  downloading	
  because	
  of	
  the	
  amount	
  
of	
  people	
  who	
  interface	
  simultaneously	
  through	
  social	
  media	
  sites.	
  	
  	
  
	
  
	
  
 
21	
  
	
  
These	
  social	
  media	
  platforms	
  have	
  grown	
  exponentially	
  over	
  the	
  past	
  few	
  years	
  
because	
  of	
  how	
  many	
  active	
  users	
  consistently	
  log	
  in.	
  	
  Of	
  the	
  148survey	
  participants,results	
  
indicate	
  that	
  Wisconsin	
  residents	
  learn	
  about	
  new	
  mobile	
  applications	
  by	
  WOM	
  (including	
  
Facebook),	
  and	
  it	
  showed	
  that	
  WOM	
  is	
  the	
  most	
  effective	
  tool	
  to	
  achieve	
  downloads.	
  	
  	
  
Marketers	
  place	
  significant	
  value	
  on	
  positive	
  word-­‐of-­‐mouth,	
  which	
  is	
  traditionally	
  
achieved	
  by	
  creating	
  products,	
  services	
  and	
  customer	
  experiences	
  that	
  generate	
  
conversation-­‐worthy	
  "buzz."	
  
Recommendations	
  
Social	
  Media	
  	
  
Parkside	
  Communication	
  Consultants	
  (PCC)	
  believes	
  there	
  are	
  three	
  different	
  marketing	
  
options,	
  which	
  will	
  be	
  most	
  effective	
  for	
  “Ready	
  Badger.”	
  	
  The	
  following	
  will	
  present	
  the	
  reasons	
  
why	
  social	
  media,	
  traditional	
  marketing,	
  and	
  word	
  of	
  mouth	
  will	
  be	
  most	
  effective.	
  
	
   With	
  advances	
  in	
  technology,	
  social	
  media	
  has	
  become	
  a	
  big	
  part	
  of	
  our	
  society.	
  The	
  
Facebook	
  company	
  info	
  states	
  that	
  there	
  are	
  1.59	
  billion	
  monthly	
  active	
  users	
  as	
  of	
  December	
  31,	
  
2015	
  (newsroom,	
  fb).	
  Many	
  companies	
  and	
  organizations	
  have	
  begun	
  using	
  Facebook	
  as	
  a	
  form	
  of	
  
advertising	
  their	
  company	
  or	
  their	
  products.	
  PCC	
  believes	
  that	
  the	
  Emergency	
  Management	
  
Departments	
  would	
  benefit	
  from	
  making	
  one	
  central	
  Facebook	
  account	
  in	
  order	
  to	
  more	
  easily	
  
manage	
  messages	
  and	
  information.	
  Respectively,	
  PCC	
  understands	
  that	
  there	
  are	
  differing	
  practices	
  
for	
  each	
  specific	
  county	
  which	
  is	
  why	
  we	
  offer	
  two	
  different	
  options:	
  
	
  
	
  
	
  
 
22	
  
	
  
Option	
  1	
  
	
   Each	
  county	
  creates	
  their	
  own	
  internal	
  network	
  in	
  which	
  they	
  can	
  communicate	
  with	
  the	
  
other	
  counties	
  and	
  the	
  public.	
  This	
  internal	
  network	
  would	
  be	
  a	
  Facebook	
  page	
  for	
  each	
  county.	
  
Either	
  designating	
  one	
  person	
  from	
  that	
  county	
  to	
  run	
  the	
  Facebook	
  page	
  (which	
  would	
  require	
  
minimal	
  time/effort),	
  or	
  giving	
  everybody	
  access	
  to	
  the	
  Facebook	
  page	
  in	
  which	
  they	
  will	
  be	
  able	
  to	
  
post,	
  daily,	
  specific	
  information	
  regarding	
  their	
  county,	
  also	
  promoting	
  the	
  “Ready	
  Badger”	
  app.	
  
Most	
  beneficial	
  is	
  if	
  one	
  person	
  was	
  in	
  charge	
  of	
  this	
  Facebook	
  page	
  and	
  the	
  posts	
  that	
  are	
  
uploaded.	
  If	
  budget	
  was	
  an	
  issue	
  for	
  this	
  Facebook	
  administrator,	
  the	
  option	
  of	
  turning	
  this	
  into	
  an	
  
internship	
  position	
  for	
  a	
  current	
  college	
  student	
  may	
  be	
  a	
  possibility,	
  obtaining	
  a	
  new	
  intern	
  every	
  
semester	
  or	
  every	
  year.	
  	
  
Option	
  2	
  
Designate	
  one	
  person	
  to	
  create	
  a	
  Facebook	
  page	
  for	
  all	
  of	
  the	
  counties	
  involved	
  in	
  the	
  app.	
  
This	
  person	
  would	
  be	
  the	
  only	
  one	
  allowed	
  access	
  to	
  the	
  page	
  and	
  he/she	
  would	
  collect	
  
data/information	
  regarding	
  all	
  the	
  counties	
  and	
  post	
  everything	
  to	
  the	
  Facebook	
  page,	
  announcing	
  
what	
  is	
  going	
  on	
  in	
  different	
  counties,	
  promoting	
  the	
  “Ready	
  Badger”	
  app	
  and	
  staying	
  connected	
  to	
  
the	
  public.	
  This	
  option	
  will	
  allow	
  only	
  one	
  person	
  access	
  and	
  may	
  still	
  follow	
  the	
  rules	
  and	
  
regulations	
  regarding	
  social	
  media	
  for	
  specific	
  counties.	
  If	
  budget	
  was	
  an	
  issue	
  for	
  this	
  Facebook	
  
administrator,	
  the	
  option	
  of	
  turning	
  this	
  into	
  an	
  internship	
  position	
  for	
  a	
  current	
  college	
  student	
  
may	
  be	
  a	
  possibility,	
  obtaining	
  a	
  new	
  intern	
  every	
  semester	
  or	
  every	
  year.	
  
	
  
Internships	
  
In	
  order	
  to	
  establish	
  an	
  internship	
  opportunity	
  with	
  the	
  University	
  of	
  Wisconsin-­‐Parkside,	
  a	
  
supervisor	
  or	
  director	
  must	
  contact	
  a	
  department	
  chair	
  or	
  internship	
  instructor	
  to	
  discuss	
  the	
  
 
23	
  
	
  
position,	
  job	
  description,	
  and	
  timeline.	
  	
  Internships	
  can	
  be	
  paid	
  and	
  unpaid	
  (the	
  employer’s	
  choice)	
  
and	
  the	
  student	
  is	
  required	
  to	
  spend	
  a	
  minimum	
  of	
  5-­‐15	
  hours	
  per	
  week.	
  	
  The	
  student	
  will	
  receive	
  
college	
  credit	
  for	
  the	
  experience	
  as	
  well	
  as	
  materials	
  that	
  help	
  to	
  build	
  his/her	
  resume	
  or	
  
professional	
  portfolio.	
  	
  	
  
	
   For	
  this	
  particular	
  internship	
  PCC	
  recommends	
  a	
  Communication	
  Major	
  (who	
  takes	
  classes	
  
in	
  how	
  to	
  write	
  for	
  social	
  media,	
  professional	
  writing,	
  public	
  relations/organizational	
  
communication,	
  etc.	
  	
  You	
  may	
  hire	
  an	
  intern	
  for	
  a	
  particular	
  job,	
  but	
  find	
  that	
  he/she	
  might	
  be	
  able	
  
to	
  do	
  many	
  different	
  things	
  that	
  will	
  benefit	
  your	
  organization	
  in	
  ways	
  you	
  had	
  not	
  originally	
  
expected.	
  	
  Additionally,	
  the	
  English	
  Department	
  has	
  students	
  who	
  are	
  earning	
  a	
  certificate	
  in	
  
professional	
  writing	
  and	
  who	
  have	
  similar	
  and	
  different	
  forms	
  of	
  training	
  as	
  the	
  Communication	
  
students.	
  
Traditional	
  Marketing	
  
Posters	
  	
  
	
  
PCC	
  learned	
  that	
  some	
  emergency	
  managers	
  give	
  presentations	
  to	
  public	
  audiences	
  about	
  
emergency-­‐related	
  topics.	
  	
  These	
  public	
  presentations	
  would	
  be	
  an	
  ideal	
  place	
  to	
  display	
  a	
  large	
  
poster	
  with	
  a	
  QR	
  code	
  to	
  ensure	
  easy	
  access	
  to	
  download	
  “Ready	
  Badger”	
  on	
  the	
  spot.	
  A	
  QR	
  is	
  a	
  
machine	
  readable	
  code	
  used	
  for	
  storing	
  URLs	
  or	
  other	
  information.	
  	
  They	
  are	
  used	
  to	
  take	
  a	
  piece	
  of	
  
information	
  from	
  a	
  transitory	
  media	
  	
  
	
  
and	
  put	
  it	
  in	
  your	
  cell	
  phone.	
  	
  	
  Placing	
  these	
  codes	
  on	
  posters	
  will	
  make	
  immediate	
  downloads	
  
possible.	
  	
  These	
  posters	
  should	
  be	
  placed	
  all	
  throughout	
  Wisconsin	
  in	
  	
  
 
24	
  
	
  
strategic	
  locations	
  such	
  as	
  grocery	
  store	
  community	
  boards,	
  bus	
  stops,	
  drug	
  stores,	
  restaurants,	
  
college	
  campuses,	
  and	
  coffee	
  shops.	
  Without	
  the	
  QR	
  code,	
  the	
  posters	
  will	
  be	
  less	
  useful	
  as	
  a	
  
marketing	
  tool.	
  	
  	
  	
  
Brochures	
  	
  
	
  
Brochures,	
  which	
  also	
  contain	
  QR	
  codes,	
  should	
  be	
  designed	
  to	
  provide	
  more	
  detail	
  than	
  the	
  
poster,	
  but	
  a	
  basic	
  rundown	
  of	
  all	
  of	
  the	
  capabilities	
  of	
  “Ready	
  Badger.”	
  These	
  brochures	
  should	
  be	
  
placed	
  in	
  buildings	
  that	
  attract	
  target	
  audiences	
  such	
  as	
  university	
  campuses.	
  	
  	
  	
  
These	
  brochures	
  should	
  especially	
  be	
  placed	
  on	
  college	
  campuses	
  to	
  encourage	
  students	
  to	
  
download	
  the	
  app	
  so	
  that	
  they	
  can	
  be	
  prepared	
  for	
  every	
  situation.	
  It	
  would	
  be	
  helpful	
  to	
  hand	
  
these	
  brochures	
  out	
  at	
  orientations	
  for	
  UW	
  system	
  schools.	
  When	
  doing	
  this,	
  parents	
  may	
  also	
  be	
  
encouraged	
  to	
  download	
  the	
  app	
  because	
  of	
  their	
  concern	
  for	
  their	
  children	
  who	
  will	
  be	
  attending	
  a	
  
university	
  away	
  from	
  home.	
  	
  
Billboards	
  
	
  
Billboards	
  would	
  be	
  a	
  great	
  attraction	
  for	
  the	
  computer	
  audience.	
  Although	
  pricey,	
  this	
  
would	
  be	
  an	
  effective	
  way	
  to	
  get	
  downloads.	
  	
  Following	
  are	
  the	
  prices	
  for	
  	
  
	
  for	
  LAMAR	
  Advertising	
  in	
  the	
  Milwaukee	
  Area:	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
25	
  
	
  
	
  
Digital:	
  
	
  
Daily	
   Three	
  Days	
   Weekly	
   Two	
  Weeks	
   Four	
  weeks	
  
$	
  480	
   $	
  1260	
   $2,520	
   $4,536	
   $6,720	
  
	
  
	
  
Bulletin	
  (non-­‐digital	
  billboards):	
  	
  
	
  
Single	
  
Panel*	
  
Three	
  
Panels	
  
Six	
  Panels	
   Twelve	
  Panels	
  
$4,000	
   $10,800	
   $19,800	
   $39,600	
  
*panels	
  =	
  amount	
  of	
  billboards*	
  	
  
	
  
	
  
LED	
  Dynamic	
  Message	
  Signs	
  	
  
	
  
These	
  are	
  the	
  signs	
  on	
  the	
  highways	
  that	
  tell	
  drivers	
  how	
  long	
  to	
  the	
  next	
  exit,	
  or	
  list	
  the	
  
amount	
  of	
  people	
  killed	
  in	
  a	
  drunk	
  driving	
  accident	
  in	
  the	
  past	
  year.	
  
	
   	
  
In	
  conclusion,	
  PCC	
  makes	
  the	
  above	
  recommendations	
  based	
  on	
  research	
  findings	
  about	
  
Wisconsin	
  residents.	
  	
  We	
  understand	
  that	
  budgetary	
  and	
  other	
  limitations	
  that	
  could	
  apply.	
  	
  In	
  
short,	
  the	
  most	
  effective	
  strategies	
  are	
  up	
  to	
  managers	
  who	
  understand	
  their	
  particular	
  county	
  
needs.	
  	
  
 
26	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
References	
  
	
  
Jansen,	
  Bernard	
  J.,	
  et	
  al.	
  "Twitter	
  power:	
  Tweets	
  as	
  electronic	
  word	
  of	
  mouth."	
  
Journal	
  of	
  the	
  American	
  society	
  for	
  information	
  science	
  and	
  technology	
  60.11	
  (2009):	
  2169-­‐
2188.	
  
Richins,	
  M.	
  L.	
  "Root-­‐-­‐Shaffer,	
  T.	
  (1988)."	
  The	
  Role	
  of	
  Involvement	
  and	
  Opinion	
  Leadership	
  
in	
  Consumer	
  Word-­‐-­‐of-­‐-­‐Mouth:	
  An	
  Implicit	
  Model	
  Made	
  Explicit.	
  
	
  

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480 Portfolio FINAL

  • 1.       Practicum  in   Organizational   Communication    “Ready  Badger”     Portfolio  
  • 2.   2     Acknowledgements   COMM  480:  Practicum  in  Public  Relations,  also  known  as  the  Parkside  Communication   Consultants  (PCC),  would  like  to  extend  a  special  thank  you  toDr.  Tammy  McGuckin,  Dean  of   Students,  Leslie  Heinz-­‐Walker,Dean  of  the  College  of  Arts  and  Humanities,the  Communication   Department,  Dr.  Peter  Knight  from  the  Department  of  Business,  Dr.  Derek  Riley  from  the   Department  of  Computer  Science,  John  Mielke,  Director  of  Strategic  Communication,  and  Dr.   Adrienne  Viramontes  from  the  Department  of  Communication.  We  would  also  like  to  thank   graphic  designers  Janette  Ream  and  Geoff  Kenyan,  along  with  all  the  Computer  Science   students  associated  with  the  project,  the  App  Factory  and  everyone  else  who  contributed  to   making  our  public  relations  campaign  a  success.      
  • 3.   3       Table  of  Contents   Acknowledgments………………..……………………....2   Table  of  Contents…………….…….……………………...3   Research  Chapter…………………………………….…..4   Executive  Summary…………………..…………..….5,16   PCC  Research……………………………………………….6,7   Planning  Chapter……………………………………….…8   Press  Release…………………………..……………….……9   Press  Conference  Itinerary…..………………….10,11   Press  Conference  Invites……..……………………….12   Spec  Sheet………………………………………………….…13   Implementation  Chapter…………………………….14   Final  Report………………………..…………………..15-­‐25   Survey  Analysis…………………..……………………16,17   Word  of  Mouth………….……………………………18-­‐20   Recommendations………………….……………...20-­‐22   Traditional  Marketing……………….…………….22-­‐24  
  • 5.   5           Research  
  • 6.   6     Executive  Summary   In this project the students enrolled in Comm 480 were tasked to create a media campaign in order to officially announce the release of the “ReadyBadger” App to the residents of the seven counties of Southeastern Wisconsin. “ReadyBadger” will be released on the first day of Severe Weather Awareness Week (April 11-15, 2016). The team working to promote this media campaign consists of Public Relations students within the Communication Department at the University of Wisconsin Parkside (Parkside Communication Consultants: PCC). The major goals of this campaign are to introduce the App and its capabilities;increase the amount of overall downloads, and attract a wide variety of media coverage. Ultimately PCC is anticipating 100,000 downloads, which would represent 10% of the population forthe Southeastern Wisconsin counties. Benefits of the App include the ability to provide weather conditions, traffic updates, disaster resources, location and contact information for hospitals, police, fire stations, and identifying volunteer opportunities in the local community. In an effort to achieve these goals, we have created many different promotional materials. These materials include a promotional video, a public service announcement, and a logo (in development) in order to convey the message that “ReadyBadger” is an app with multiple, efficient functions for any Wisconsin resident. In order to showcase all of these materials effectively, PCC, in conjunction with UW-Parkside, is hosting a press conference on April 12th at 11:00 A.M. in the Student Ballroom where local media, Emergency Managers, as well as state and local representatives will be present.  
  • 7.   7     PCC  Research   Our primary mode of research for the “ReadyBadger” application was collecting information that would help us to create a media campaign that would introduce the app to the public. We began by reading and analyzing the marketing report, which was created by Dr. Peter Knight’s marketing class. We then interviewed App Factory programmers and developers in order to get a much more detailed understanding of the scope and capacity of the application and how it can serve multiple markets and many of the residents in Southeastern WI. Finally, we experimented with the “ReadyBadger” app itself as well as other similar mobile applications such as the Weather Channel, First Aid, and FEMA. Based on the information in the report, we were able to identify target audiences, which consists of property owners, parents, and commuters. We then arranged a meeting in which we could meet with the application programmers to discuss the purpose and functions of ReadyBadger. During the meeting, we were given a demonstration on how the application functions as well as given a tutorial on how to properly use it. We were informed about their preferred target audience, estimated completion date, and outcome goals. Once we had an overview of the app, we then were able to attain the beta for iOS and Android versions to download onto our personal devices to become more acclimated with the app. Some of the competitor’s of the ReadyBadger app include the FEMA app, Weather Channel app, and the First Aid app. The FEMA app provides more local specialization of news, the Weather Channel app offers weather related information and the First Aid app offers injury information and checklists. What sets the
  • 8.   8     ReadyBadger application apart from these other applications is that it provides all disaster-related tools in one mobile app while being specifically tailored to Wisconsin residents in all counties. After speaking with the program developers and our research on the purpose and function of the application was complete, we then began our media campaign plan.  
  • 9.   9             Planning  
  • 10.   10     Press  Release   UW-Parkside releases new “ReadyBadger” App By Parkside Communication Consultants FOR IMMEDIATE RELEASE April 4th, 2016 Kenosha, WI- The University of Wisconsin-Parkside is holding a press conference to highlight the official release of the new “ReadyBadger” App.The press conference will be held on April 12th at 11 A.M. in the Ballroom located in the Student Center at the University of Wisconsin-Parkside. “ReadyBadger” will be available for iOS and Android download on April 11th, 2016 during Wisconsin Tornado& Severe Awareness Week, to highlight weather and natural disaster awareness. “ReadyBadger” Features “ReadyBadger,” is the latest app developed by UW-Parkside’s Computer Science students, who worked in conjunction with Southeast Wisconsin County Emergency Management representatives. “ReadyBadger” will allow anyone in the state of Wisconsin to find emergency preparedness information specific to a particular county. It also allows for the user to submit a digital damage report in an effort to increase the speed with which County emergency managers can assess damages and respond to disasters. The app is designed to help residents prepare for and respond to weather and non-weather related disasters along with the option to prepare for future local emergencies. With that comes weather conditions, traffic updates, disaster resources, location and contact information for hospitals, police, and fire stations, as well as identifies volunteer opportunities/emergencies in county as they occur. About App Factory The App Factory is a developmental space for computer programmers.The UW- Parkside App Factory is a new creative, professional, interdisciplinary group on campus that develops mobile apps for community clients throughout southeastern Wisconsin. The App Factory provides conceptual designing and prototype mobile app development services to help find solutions and strategies for technology challenges. Contact Information Dr. Adrienne Viramontes Email: viramont@uwp.edu Phone: (262) 496-9147 ###
  • 11.   11     Press  Conference  Itinerary   Chancellor  Deborah  Ford:  (1-­‐2  min)   • General  welcome  to  guests   • Overview  of  the  mission  of  the  university  and  how  this  app  applies  to  civic  engagement    (or  whatever  you  think  is  fitting)   2  Emergency  Managers  (5  min  total)   • What  motivated  this  project   • Talk  about  their  role  within  EM  and  how  it  fits  into  our  daily  lives   • What  was  the  problem  that  brought  them  together  with  the  App  Factory   Dr.  Riley  (5  min)     • Overview  of  the  App  Factory  and  his  role   • What  kind  of  research  it  took  to  develop  the  app   • What  kind  of  process  he  undertook  to  lead  students  to  create  the  app   Rihannon  Weiss  (1-­‐2  min)   • Creative  process  that  was  involved  for  creating  the  program   • What  kind  of  opportunity  and  what  this  means  as  a  potential  professional   Dr.  Fay  Akindes  (1  min)   • Community  based  learning  and  its  relationship  to  this  project  as  a  whole   • Relationship  between  the  Arts,  Humanities  and  Sciences   Video  (1  min)     Kelsey  Krimmer(and  Kyle)  (2-­‐3  min)   • COMM    480:  Capstone  course  for  the  PR/Org  Comm  minors.           • Our  goal  for  the  “ReadyBadger”  project  was  to  create  a  media  campaign  for  the  release  of   the  app.    We  followed  the  four-­‐phase  model  for  PR,  which  is:  research,  planning,   implementation,  and  evaluation.   Kyle   • Participating  in  this  class  has  sharpened  our  professional  skills  as  we  have  engaged  in  the   practices  of:  research,  event  planning,  time  management,  strategic  planning,  graphic  design,   professional  writing  and  managing  messages.       Dr.  Adrienne  Viramontes(1  min)   • Great  opportunity  to  be  a  part  of  a  CBL  project.    
  • 12.   12     • “ReadyBadger”project  allows  us  to  practice  professional  communication  skills  for  a  mobile   app  that  prepares  and  benefits  each  Wi  resident.         • Encourage  downloading  the  app   Q&A      
  • 13.   13     Press  Conference  Invitations   University of Wisconsin-Parkside releases new application “ReadyBadger” to promote the awareness of weather caused disasters and prevention plans as of April 11th, 2016 Senders Address: 900 Wood Rd, Kenosha, WI 53144 Recipients Address: Dear (Insert Name), You are cordially invited to attend an upcoming press conference hosted by the Parkside Communication Consultants, at the University of Wisconsin-Parkside. This event will take place on April 12th, 2016 at 11:00 A.M. in the Student Ballroom. This press conference is being held to commemorate the release of the new “ReadyBadger” application developed by the UW-Parkside’s App Factory. “ReadyBadger” will allow anyone in the state of Wisconsin to find emergency readiness information specific to their county. It also allows for the user to submit a digital damage report in an effort to increase the speed that emergency managers can make disaster declarations and respond to disasters. The app is designed to prevent weather-related disasters along with the option to prepare for future local emergencies. With that comes weather conditions, traffic updates, disaster resources, location and contact information for hospitals, police, fire stations, and identifies volunteer opportunities in your community. This app is your one stop shop for all local weather and disaster information.  
  • 14.   14     Spec  Sheet   READY BADGER MOBILE APPLICATION Spec Sheet Ready Badger Wisconsin is an emergency broadcast application built for the state of Wisconsin. The application incorporates all safety protocols informing citizens on what measures should be taken if an emergency or disaster were to break out. Users can get information on local disaster resources such as hospitals, fire departments, and police departments. Through the Ready Badger application, users can read documents on disaster preparations and precautions. Users can receive alerts on nearby disasters and dangerous weather. Step-by-step tools are provided to making an emergency plan so that everyone is prepared for the worst case scenario. Custom lists can be made to refresh one's memory in the moment of a disaster. Users can submit disaster damage reports including a picture of the scene and estimated costs from damage. From Racine to Eau Claire, all counties have been incorporated into the Ready Badger application. The application can be downloaded on the App Store or Google Play; look up “ReadyBadger” in the search box      
  • 15.   15             Implementation      
  • 16.   16       Parkside  Communication  Consultants   Final  Report   Ready  Badger  Mobile  App   5/4/16            
  • 17.   17     Executive  Summary   In  the  spring  2016  semester,  COMM  480:  Practicum  in  Public  Relations,  teamed  up  with  the   App  Factory  in  order  to  create  a  media  campaign  for  the  release  of  the  new  “ReadyBadger”  mobile   application.    This  project,  in  conjunction  with  particular  Southeastern  Wisconsin  Emergency   Managers,  allowed  PCC  members  to  conduct  research,  engage  in  event  and  strategic  planning,   develop  recommendations  for  a  media  campaign  for  the  app,  and  finally,  evaluate  final  results.       In  this  final  report,  PCC  elaborates  on  their  recommendations  for  advertising  “Ready   Badger”  in  order  to  encourage  Wisconsin  residents  to  download  the  app.    Therefore,  these   recommendations  are  presented  briefly  here,  and  elaborated  fully  in  the  following  report.    In  order   to  successfully  market  “Ready  Badger”  Emergency  Managers  are  encouraged  to:   • Understand  that  based  on  our  survey  research,  “word-­‐of-­‐mouth”  advertising  is  the   most  influential  and  popular  way  residents  learn  about  new  mobile  application.   • Understand  that  social  media  is  another  form  of  “word-­‐of-­‐mouth”   communication/advertising   • Continue  with  public  presentations  as  the  main  form  of  advertising,  but  using  tools   (like  posters  with  QR  codes),  which  will  make  it  possible  for  all  attendees  to   download  the  app  immediately/on  site.   • Begin  to  think  critically  about  the  role  that  social  media  will  play  in  the  realm  of   Emergency  Management  in  Southeastern  Wisconsin   Survey  Analysis   In  order  to  make  recommendations  to  Emergency  Managers  about  how  to  get  a  large   portion  of  the  population  to  download  “Ready  Badger”  mobile  app,  a  survey  was  conducted  in  order  
  • 18.   18     to  gather  information  about  how  adults  learn  about  new  mobile  applications,  which  they  later   download.   PCC  employed  a  convenience  sample  by  sending  the  survey  link  to  Facebook  accounts  and   other  social  media.    Additionally,  the  UW-­‐Parkside  community  was  also  sent  the  link.    There  is  great   potential  in  collecting  hundreds  more  responses,  which  will  broaden  the  results  even  further.     However,  given  the  timeframe  we  had  remaining,  we  believe  the  148  participants  are  a  relatively   good  representation  of  the  average  Wisconsin  resident.   There  were  148  survey  participants  in  total:  47  males  and101females.    Of  the  148   participants,  113  represented  several  Southeastern  Wisconsin  counties.    When  asked  how  they   discovered  new  applications,  participants  were  invited  to  choose  multiple  options  in  order  to   understand  what  and  where  would  be  the  most  fruitful  places  to  advertise  “Ready  Badger”  app.                 “How  do  you  discover  new  applications?    Select  all  that  apply:”  
  • 19.   19     1   An  application   discovery  application         7   5%   2   Browsing  the  App   store         63   43%   3   Recommendation         88   60%   4   Word  of  mouth         100   68%   5   Ad  on  App  store         13   9%   6   Magazine  Ad         8   5%   7   Brochure/Flyer         4   3%   8   Billboard         4   3%   9   TV  Show         14   10%   10   TV  News         10   7%   11   TV  Commercial         14   10%   12   Radio         19   13%   13   Newspaper/Magazine   Article         19   13%   14   Web  search  engine         24   16%   15   Internet  Ad         26   18%   16   Google  Play         27   18%   17   You  Tube         17   12%   18   Facebook         51   35%   19   Twitter         20   14%   20   Instagram         18   12%   21   A  particular  website         5   3%   22   Other  Social  Media   Platform         2   1%   23   Other         11   8%         Based  on  the  above  chart,  roughly  65%  of  participants  learn  about  new  mobile  apps  based   on  “word  of  mouth,”  which  encompasses  “recommendations.”  56  males  and  130  females  learn   about  new  mobile  apps  through  face-­‐to-­‐face  communication.            
  • 20.   20     Word-­‐of-­‐Mouth   Primarily,  “word-­‐of-­‐mouth”  is  the  exchange  of  information  from  person  to  person  by   oral  communication,  which  could  be  as  simple  as  telling  someone  the  time  of  day.   Storytelling  is  a  common  form  of  word-­‐of-­‐mouth  communication  where  one  person  tells   others  a  story  about  a  real  event  or  something  made  up.  According  to  Jansen,  Zhang,  Sobel,   and  Chowdury,  “Word  of  mouth  (WOM)  is  the  process  of  conveying  information  from   person  to  person  and  plays  a  major  role  in  customer  buying  decisions”  (Richins  &  Root-­‐ Shaffer,  1988).    A  lot  of  times  Apps  get  the  exposure  through  people  telling  each  other   about  it  and  encouraging  others  to  download  it.    Jansen,  Zhang,  Sobel,  and  Chowdury  note:   “Positive  WOM  is  considered  a  powerful  marketing  medium  for  companies  to   influence  consumers.    WOM  communication  functions  based  on  social   networking  and  trust:  People  rely  on  families,  friends,  and  others  in  their   social  network.    Research  also  indicates  that  people  seem  to  trust  seemingly   disinterested  opinions  from  people  outside  their  immediate  social  network,   such  as  online  reviews”  (Twitter  Power:  Tweets  as  Electronic  Word  of   Mouth,p.  1,  2008).   Thus,  world-­‐of-­‐mouth  is  performed  face-­‐to-­‐face  as  well  as  electronically.    In  other  words,   social  media  Apps  such  as  Twitter,  Facebook  Instagram,  and  Snapchat  are  forms  of  WOM,   but  have  even  more  power  to  advertise  and  influence  downloading  because  of  the  amount   of  people  who  interface  simultaneously  through  social  media  sites.          
  • 21.   21     These  social  media  platforms  have  grown  exponentially  over  the  past  few  years   because  of  how  many  active  users  consistently  log  in.    Of  the  148survey  participants,results   indicate  that  Wisconsin  residents  learn  about  new  mobile  applications  by  WOM  (including   Facebook),  and  it  showed  that  WOM  is  the  most  effective  tool  to  achieve  downloads.       Marketers  place  significant  value  on  positive  word-­‐of-­‐mouth,  which  is  traditionally   achieved  by  creating  products,  services  and  customer  experiences  that  generate   conversation-­‐worthy  "buzz."   Recommendations   Social  Media     Parkside  Communication  Consultants  (PCC)  believes  there  are  three  different  marketing   options,  which  will  be  most  effective  for  “Ready  Badger.”    The  following  will  present  the  reasons   why  social  media,  traditional  marketing,  and  word  of  mouth  will  be  most  effective.     With  advances  in  technology,  social  media  has  become  a  big  part  of  our  society.  The   Facebook  company  info  states  that  there  are  1.59  billion  monthly  active  users  as  of  December  31,   2015  (newsroom,  fb).  Many  companies  and  organizations  have  begun  using  Facebook  as  a  form  of   advertising  their  company  or  their  products.  PCC  believes  that  the  Emergency  Management   Departments  would  benefit  from  making  one  central  Facebook  account  in  order  to  more  easily   manage  messages  and  information.  Respectively,  PCC  understands  that  there  are  differing  practices   for  each  specific  county  which  is  why  we  offer  two  different  options:        
  • 22.   22     Option  1     Each  county  creates  their  own  internal  network  in  which  they  can  communicate  with  the   other  counties  and  the  public.  This  internal  network  would  be  a  Facebook  page  for  each  county.   Either  designating  one  person  from  that  county  to  run  the  Facebook  page  (which  would  require   minimal  time/effort),  or  giving  everybody  access  to  the  Facebook  page  in  which  they  will  be  able  to   post,  daily,  specific  information  regarding  their  county,  also  promoting  the  “Ready  Badger”  app.   Most  beneficial  is  if  one  person  was  in  charge  of  this  Facebook  page  and  the  posts  that  are   uploaded.  If  budget  was  an  issue  for  this  Facebook  administrator,  the  option  of  turning  this  into  an   internship  position  for  a  current  college  student  may  be  a  possibility,  obtaining  a  new  intern  every   semester  or  every  year.     Option  2   Designate  one  person  to  create  a  Facebook  page  for  all  of  the  counties  involved  in  the  app.   This  person  would  be  the  only  one  allowed  access  to  the  page  and  he/she  would  collect   data/information  regarding  all  the  counties  and  post  everything  to  the  Facebook  page,  announcing   what  is  going  on  in  different  counties,  promoting  the  “Ready  Badger”  app  and  staying  connected  to   the  public.  This  option  will  allow  only  one  person  access  and  may  still  follow  the  rules  and   regulations  regarding  social  media  for  specific  counties.  If  budget  was  an  issue  for  this  Facebook   administrator,  the  option  of  turning  this  into  an  internship  position  for  a  current  college  student   may  be  a  possibility,  obtaining  a  new  intern  every  semester  or  every  year.     Internships   In  order  to  establish  an  internship  opportunity  with  the  University  of  Wisconsin-­‐Parkside,  a   supervisor  or  director  must  contact  a  department  chair  or  internship  instructor  to  discuss  the  
  • 23.   23     position,  job  description,  and  timeline.    Internships  can  be  paid  and  unpaid  (the  employer’s  choice)   and  the  student  is  required  to  spend  a  minimum  of  5-­‐15  hours  per  week.    The  student  will  receive   college  credit  for  the  experience  as  well  as  materials  that  help  to  build  his/her  resume  or   professional  portfolio.         For  this  particular  internship  PCC  recommends  a  Communication  Major  (who  takes  classes   in  how  to  write  for  social  media,  professional  writing,  public  relations/organizational   communication,  etc.    You  may  hire  an  intern  for  a  particular  job,  but  find  that  he/she  might  be  able   to  do  many  different  things  that  will  benefit  your  organization  in  ways  you  had  not  originally   expected.    Additionally,  the  English  Department  has  students  who  are  earning  a  certificate  in   professional  writing  and  who  have  similar  and  different  forms  of  training  as  the  Communication   students.   Traditional  Marketing   Posters       PCC  learned  that  some  emergency  managers  give  presentations  to  public  audiences  about   emergency-­‐related  topics.    These  public  presentations  would  be  an  ideal  place  to  display  a  large   poster  with  a  QR  code  to  ensure  easy  access  to  download  “Ready  Badger”  on  the  spot.  A  QR  is  a   machine  readable  code  used  for  storing  URLs  or  other  information.    They  are  used  to  take  a  piece  of   information  from  a  transitory  media       and  put  it  in  your  cell  phone.      Placing  these  codes  on  posters  will  make  immediate  downloads   possible.    These  posters  should  be  placed  all  throughout  Wisconsin  in    
  • 24.   24     strategic  locations  such  as  grocery  store  community  boards,  bus  stops,  drug  stores,  restaurants,   college  campuses,  and  coffee  shops.  Without  the  QR  code,  the  posters  will  be  less  useful  as  a   marketing  tool.         Brochures       Brochures,  which  also  contain  QR  codes,  should  be  designed  to  provide  more  detail  than  the   poster,  but  a  basic  rundown  of  all  of  the  capabilities  of  “Ready  Badger.”  These  brochures  should  be   placed  in  buildings  that  attract  target  audiences  such  as  university  campuses.         These  brochures  should  especially  be  placed  on  college  campuses  to  encourage  students  to   download  the  app  so  that  they  can  be  prepared  for  every  situation.  It  would  be  helpful  to  hand   these  brochures  out  at  orientations  for  UW  system  schools.  When  doing  this,  parents  may  also  be   encouraged  to  download  the  app  because  of  their  concern  for  their  children  who  will  be  attending  a   university  away  from  home.     Billboards     Billboards  would  be  a  great  attraction  for  the  computer  audience.  Although  pricey,  this   would  be  an  effective  way  to  get  downloads.    Following  are  the  prices  for      for  LAMAR  Advertising  in  the  Milwaukee  Area:              
  • 25.   25       Digital:     Daily   Three  Days   Weekly   Two  Weeks   Four  weeks   $  480   $  1260   $2,520   $4,536   $6,720       Bulletin  (non-­‐digital  billboards):       Single   Panel*   Three   Panels   Six  Panels   Twelve  Panels   $4,000   $10,800   $19,800   $39,600   *panels  =  amount  of  billboards*         LED  Dynamic  Message  Signs       These  are  the  signs  on  the  highways  that  tell  drivers  how  long  to  the  next  exit,  or  list  the   amount  of  people  killed  in  a  drunk  driving  accident  in  the  past  year.       In  conclusion,  PCC  makes  the  above  recommendations  based  on  research  findings  about   Wisconsin  residents.    We  understand  that  budgetary  and  other  limitations  that  could  apply.    In   short,  the  most  effective  strategies  are  up  to  managers  who  understand  their  particular  county   needs.    
  • 26.   26                 References     Jansen,  Bernard  J.,  et  al.  "Twitter  power:  Tweets  as  electronic  word  of  mouth."   Journal  of  the  American  society  for  information  science  and  technology  60.11  (2009):  2169-­‐ 2188.   Richins,  M.  L.  "Root-­‐-­‐Shaffer,  T.  (1988)."  The  Role  of  Involvement  and  Opinion  Leadership   in  Consumer  Word-­‐-­‐of-­‐-­‐Mouth:  An  Implicit  Model  Made  Explicit.