This document discusses the importance of managerial training for healthcare workers. It notes that clinicians are often promoted to management positions based on their clinical performance, without receiving training in administrative or managerial skills. This can negatively impact patient care and workplace productivity. The document suggests healthcare facilities implement training programs like seminars, workshops, and mentorship opportunities to develop their employees' managerial competencies. When healthcare workers receive management training, it can lead to improved employee retention, practice efficiency, patient satisfaction, job competency, and staff morale.

1. Ambria Payne
Major/Minor: Radiologic Technology/Business Admin
Senior
12.4.2018

2. Video

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4.  The medical field is very service driven industry
 Career development is normally quantitative or
measurable
Common practice in the medical field….
 A clinically proficient practitioner gets promoted to
a management position because of their clinical
performance often before looking at the necessary
administrative, managerial skills
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5. “Many managers have never had any formal
management training. They became managers
because they excelled in their work, but the skills
that made them the best nurses, the most efficient
coders, or top-notch office organizers do not
necessarily make them first-rate managers. In
addition, supervisory responsibilities such as
coaching and team development may get short shrift
because clinical or administrative productivity
remains an important part of their job”

6.  Most doctors in the United States
receive little to no managerial
training
 When managerial skills are
focused on, quality of patient care
care increase
 At a surgical clinical this year, 23
new improvement ideas were
implemented resulting in a 76%
decrease in patient-care episodes,
including rooming patients,
physician visits and waiting
 Total experience went from 206
minutes to 157 minutes

7.  Objective
 Certifications and Degrees
 Typing Speed
 Machine Operation
 Surgery Proficiency
 Subjective
 Communication
 Flexibility
 Leadership
 Teamwork
 Time Management
 Patience
 Motivation
This Photo by
Unknown Author is
licensed under CC BY-
NC-ND
This Photo by Unknown
Author is licensed under CC
BY-SA

8. Hospital programs
that include
seminars or
workshops for staff
Vendor sponsored
education that
brings workshops to
HC facilities that are
relevant to HC
departments
In house education
from established
employees with
mentorship
opportunities
Govt supported
programs
In SC a health group
received a 10,500 grant to
give employees a 16 hour
customer service training
and a 12 week
conversational Spanish
class
Any ideas?

9. Chapter 1 – What are
managers? What do they do?
Chapter 8 – Organizational
Structure
Chapter 10 – Leading People

10. Training and mentoring HC workers can help to elevate the
workplace productivity leading to:
Employee
retention
Practice
efficiency
Patient
satisfaction
Job
competency
Staff morale
Managers are trained to lead people
Healthcare workers are trained to treat people

11. Bring your business skills to Healthcare 

12.  Busari, Jamiu O. “Management and Leadership Development in Healthcare and
the Challenges Facing Physician Managers in Clinical Practice.” International
Journal of Clinical Leadership, vol. 17, no. 4, Sept. 2012, pp. 211–
216. EBSCOhost,
search.ebscohost.com/login.aspx?direct=true&db=aph&AN=86213453&login.asp&
site=ehost-live&scope=site.
 Gesme, Dean H et al. “Essentials of staff development and why you should
care” Journal of oncology practice vol. 6,2 (2010): 104-6.
 Slipicevic, Osman and Izet Masic. “Management knowledge and skills required in
the health care system of the Federation bosnia and herzegovina” Materia socio-
medica vol. 24,2 (2012): 106-11.
 Toussaint, John S. “Hospitals Can't Improve Without Better Management
Systems.” Harvard Business Review, Harvard Business School Publishing , 8 May
2017, hbr.org/2015/10/hospitals-cant-improve-without-better-management-
systems.