In Utah, the state public cloud strategy has gone far beyond the traditional levers of driving cost savings and efficiencies. The state's collaboration with AWS quickly evolved into an engine for innovation that touches all aspects of digital government delivery. During this session, leaders from the state of Utah, AWS, and digital government provider NIC will discuss how they established a results-driven relationship that has already generated many industry-leading solutions. Among the creative solutions to be discussed are the media storage repository and workflow system for police body camera and dashboard camera footage, a successful implementation of citizen-friendly Alexa Skills for everything from finding fishing hotspots to practicing driver license tests, and how AWS Comprehend's artificial intelligence platform has been deployed to monitor feedback and public sentiment about Utah's online services.

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David Fletcher
Chief Technology Officer, State of Utah
Sara Watts
Utah General Manager, NIC
221663
Super Charge Your Digital Government
Strategy:
Utah’s Pioneering Use of AWS Tools to Provide Leading-Edge
Services

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Super Charge Your Digital Government Strategy
• Long Term Data Storage
• Educating with Alexa
• Feedback Analysis with AI
Utah's Cloud Solutions
• Goals
• Plan
• Benefits
Utah's Cloud Strategy

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Law Enforcement Video Storage
Cost Optimization With AWS GovCloud &
Glacier

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Data Storage Challenges
• Amount of Data
• Centralized Database
• Management of Data
• Disclosing of Data
• Criminal Justice Information
System (CJIS) Security
Compliance

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Amount of Data (Utah Highway Patrol)
0
50
100
150
200
250
300
350
400
450
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10
158 158 158 158 158 158 158 158 158 158
0
31
62
93
124
155
186
217
248
279
Routine Storage Long Term Storage
I officer = 5 cameras
500 officers
437 TB

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Amount of Data (Utah)
4800 officers
0
1000
2000
3000
4000
5000
4179 TB
Utah
UHP

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Centralized Database of Police Video Footage

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Centralized Database of Police Video Footage

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Management of Data retention
dissemination
chain of custody
uploading
tagging
redaction

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&
Criminal Justice Information Services
Security Compliance
environment
application

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Continued Challenges
• Translation of metadata
• Bandwidth for upload
• Manual redaction

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Opportunities to Innovate
automated redaction
non-proprietary
camera provider

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A Learning Platform and Open Data
Utilizing Alexa

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Educating the Public (outside of school)
• driver safety practice exam
• notary exam
• fishing “hotspots”
• public meeting notices
• ballot education

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Educating the Public (outside of school)
REST API

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Online Services Feedback
Emotional AI with AWS Comprehend

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Tracking Sentiment & Key Phrases
2012 2013 2014 2015 2016 2017
Business Renewal
2012 2013 2014 2015 2016 2017
Alcohol License
2012 2013 2014 2015 2016 2017
Professional License
Positive
Sentiment
Negative
Sentiment

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Utah’s Digital Government Strategy Meets Cloud

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How do we maintain a
continuous, ongoing trend
of improved services and
innovation?

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Timeline for Utah’s Cloud Strategy Evolution
2009
Hybrid
Cloud
Strategy
2011
Cloud
Plan 2.0
2017
Emphasis
on IaaS

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Goals and Priorities of Phase 3
Align potential cloud investments with State priorities
Align investments with IT capabilities
Reduce the risks of new system implementation failures
Identify tactical and commodity cloud service offerings

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Cloud Plan 3 Recommendations

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Cloud Plan 3 Recommendations

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Cloud Plan 3 Recommendations

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Expected Benefits for State of Utah
Business Benefits IT Benefits Business Challenges IT Challenges
Faster time to business
impact
Improved security Restrictions on cloud
usage due to
compliance
requirements
Governance and
security
Lower barriers to
experimentation
Improved visibility of IT
utilization costs
Shadow IT Supply and availability
of skills
Easier expansion and
contraction (elasticity)
Reduction in technical
debt
Expense (consumption)
management and
capacity planning
Enabler of digital
government (new
business functions and
models, new business
ecosystems and
partners)
Greater access to cloud-
based innovation drivers
Integration with legacy
systems

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AWS Services we have adopted as standards and why…
Core IaaS standard:
• EC2
• RDS
• Glacier
• Redshift
• Data Pipeline
• Cloud Formation

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AWS Services we have adopted as standards and why…
Security and Management
• Macie
• Inspector
• KMS
• Guard Duty
• Cloud Watch
• Cloud Trail

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AWS Services we have adopted as standards and why…
Innovation and Elasticity:
• Amazon Lex
• AWS IoT Platform
• Lightsail

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Partnering to
deliver
innovations
with Alexa