Telephony services can be burdensome to manage, and voice traffic remains one of the biggest expense drivers for businesses. In this session, we show how you can reduce costs, simplify telephony management, and leverage AI services with Amazon Chime and Amazon Chime Voice Connector. With Amazon Chime Voice Connector, you can place inexpensive, secure telephone calls to more than 100 countries from your on-premises phone system, using your internet connection or AWS Direct Connect. With Amazon Chime, you can manage calls, hold meetings, and chat within one UC application. Leverage AWS AI services to build conversational interfaces that streamline collaborative workflows.

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Intelligent unified communications in
the cloud with Amazon Chime
Sid Rao
GM, Amazon Chime
Amazon Web Services
S V C 2 0 2

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What are you going to learn today?
• Learn about Amazon Chime
• Understand how to use Amazon Chime Voice Connector
• Learn about Amazon Chime Business Calling and integration with other AWS
services (AWS Lambda and Amazon Lex)

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Amazon Chime
Amazon Chime lets you meet, chat, and share content
inside and outside your organization
Choose how you
communicate
All-in-one app for all
your communication
Pay-per-use pricing

4. Built on AWS
Built using many
AWS services
And more . . .

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Single application for conferencing and calling
Pricing per minute with no additional seat fees
Only pay for the features you use
Dial to over 100 countries
Amazon Chime recent announcements
Cloud-based simple administration
Eliminate fixed network costs
Pay-per-minute pricing
Scalability
Amazon Chime Voice Connector Amazon Chime Business Calling

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Calling workloads—what our customers tell us
Variable UtilizationHigh Fixed Costs Complex
For many it is their 2nd largest IT expense
No Cloud Alignment

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Disruptive Pricing
Call Quality
Simple and Easy to Use
AWS Extensibility
Features
Amazon Chime Voice Connector
Migrate your 2nd
largest IT expense to
the cloud

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Cost-efficient calling services
Voice Connector built on standard AWS primitives
Linear resource scaling
No third-party cost burdens
Resource leveraged at scaled cost
Amazon EC2 Amazon
S3
CloudTrail
DynamoDB
Amazon
CloudWatch
IAM
Lambda ElastiCache Amazon
Kinesis
We pass along infrastructure cost savings to our customers
Integrates with other AWS services

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Voice Connector features
Global Calling Secure and Reliable Features Broad Interoperability
Delivered over your internet connection or AWS Direct Connect

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Sophisticated customer call routing
Host 1 Host 2 Host 3 Host 4
Priority 1
Weight 5
Priority 1
Weight 5
1
Calls spread evenly
across Priority 1 hosts
3
Calls are re-routed across
Priority 2 hosts
Priority 2
Weight 5
Priority 2
Weight 5
Failover and load sharing to customer on-
premises equipment
Re-routing logic based on:
• Health checks—SIP OPTIONs
• # of failed INVITEs
• SIP response codes
• Voice quality metrics
2
Call failure or timeout

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Voice Connector DX options
Public IP AddressPublic IP AddressPublic Virtual
Interface
Backbone
Voice Connector
EC2 Fleet
DX Public VIF
Private IP
Address
Customer SBC
Public IP Address
Private Virtual
Interface with SBC in
VPC and Security
Groups Backbone
DX Private VIF
Private IP
Address
Voice Connector
EC2 Fleet
Private IP Address
Customer SBC

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Set up Voice Connector in minutes from the Chime
console
Purchase new phone numbers
Submit port requests
Assign phone numbers
Configure call detail records
Provision SIP parameters for customer SBCs/PBXs

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Business Calling and meetings
Business chat
Audio and video
conferencing
Business calling
Amazon Chime from AWS
Online meetings

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What are Amazon Chime bots?
• Amazon Chime bots help you securely streamline workflows with intelligent
conversational interfaces
• Integrates with Lambda, Amazon Lex, Amazon Connect, and other AWS services
• Enables end-user access to enterprise data in a VPC
• Customers can manage access and availability of bots to end users

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How do Amazon Chime bots work?
User in bot-enabled
Chime room
Lambda function
Corporate data and tools

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Incoming truck approaches a fulfillment center
Example
Click the button
Example: Notify dock recipients of an incoming truck
at a fulfillment center with an IOT trigger

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Example resources
• https://aws.amazon.com/blogs/business-productivity/build-custom-chat-bots-
for-amazon-chime/
• https://github.com/aws-samples/amazon-chime-private-bot-demo

20. Thank you!
S U M M I T © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Sid Rao
siddharr@amazon.com