1. Objective: To obtain a full-time position that leads and guides people to have strong and bright lives.
Strengths:
• Communication: Displays strong interest in connecting with people from all socio-economic backgrounds.
• Flexibility: Excited to try and experience new things. Not afraid of new directions or fast paced settings.
• Confidentiality: Understands and maintains boundaries and confidentiality due to experience and training.
• Customer Service: Guiding customers in getting them the services they need and handling complaints and issues in a
professional manner.
• Technology: Experience with the most updated Microsoft Word, PowerPoint, Excel, Prezi, Outlook, Canva, and
Donor Perfect. Ability to use them comfortably and fluidly.
• Described by others as hard-working, compassionate, positive, reliable, and detail-oriented.
Education:
Bachelors of Science, Social Justice (Non-Profit Organization Leadership) May 2015
Trevecca Nazarene University, Nashville, TN
Administrative Work Experience:
Director of the Service Coordinator Department (promotion) November 2014-Present
Service Coordinator April 2014-November 2014
Trevecca Retirement Community
• Coordinate social services and resources for the residents and created education and wellness programs.
• Networks and builds partnerships with community providers to provide services for the residents.
• General case management work and maintain confidentiality and ethical boundaries with residents.
• Attended the American Association of Service Coordinators National Conference in Dallas, TX, Nashville, TN,
and Atlanta, GA.
• Maintained and budgeted the HUD Service Coordinator grant for salary, benefits, and operational funding.
• Recruit, interview, hire, and train new employees. Supervise and support three service coordinators. Oversees
employee administration, performance, and policy enforcement.
Member Relations - Front Desk June 2016-November 2016
Gilda’s Club of Nashville
• Greets visitors, answers the phone for the clubhouse, and maintains clubhouse appearance.
• Handles the volunteer database and inputs data into the donor system, Donor Perfect.
• Upkeeps and updates the clubhouse resource library.
Volunteer Coordinator Intern January 2014-May 2014
Salvation Army of Nashville
• Designed a Volunteer Policies Handbook for the Nashville Area Command.
Amanda Elizabeth Holton
129 Needles Court Phone: 615-568-2548
Nashville, TN 37214 E-mail: amandaholton1@gmail.com

2. Customer Service Work Experience
Associate Trainer September 2010-April 2014
Panera Bread
• Trained newly hired employees and created training techniques.
• In charge of the production of the food line, placed in the bakery and worked as a cashier and barista, and as well
as offering customer service and meeting needs of customers.
Server May 2013-October 2013
Olive Garden
• Received the ABC License (servers permit).
• Learned time management and multi-tasking while serving customers/guests.
• Learned and remembered the complete menu along with ingredients to appropriately serve the customers.
• Handled team dynamics while being a team player and helping other coworkers.
• Able to function and thrive in a high stress environment.
Resident’s Assistant August 2012-May 2013
Trevecca Nazarene University
• Developed time management and organizational skills.
• Handled disciplinary actions in the dorm hall.
• Created social events to create community for college girls.
• Attended a two week long leadership training and multiple seminars.
Volunteer Work:
August 2015- August 2016
Vice-President
American Association of Service Coordinators – Tennessee Chapter
2011-2013
Relational Volunteer
Room in the Inn
Certification:
Professional Service Coordinator Designation (PSC)
American Association of Service Coordinators with Ohio State University