1. Awards 2014
TakingCare of BusinessAwardon2/05/2014
Rock Star award for“OutstandingSupportof CharterBusinessinthe SoutheastRegion”forJuly2014
CharterChampionsforGreat teamworkfrom SupervisorSamBaier“Thankyoufor all your hardwork
and flexibility.Yourassistance with workingovertime to assistwithadditional projectsisgreatly
appreciated!”
CharterChampionsforOutstandinguse of initiativefromJake Denning“Thankyouforall yourhelp.
Your great!”
CharterAchievementAwardNominationCertificate on9/08/2014 from Mark Steins
CharterChampionsCertificateof Appreciationon9/08/2014 from Mark Steins
CharterChampionsforExcellencelikeyoursStandsOut!fromMark Steins“Thankyou forall your help
and supportthe past fewweeks.Youare a greatassetto the teamand lookforwardtoworkingwithyou
againin the future.”
CharterChampionsforCustomerService fromGail Kodama“Alicia,Thankyousomuchfor the great
follow-upandhandoff.Ican’t tell youhow much the salesmanagersandI appreciate the support.
Thanks,”
AppreciationAwardWinner10/29/2014
CharterChampionsCertificateof Appreciation fromMandi Uhlemeyer“AliciaJJoneshasassistedwith
several correctionsforanauditour teamis conducting.She hasprovenherself asavaluable assettothe
Charterteam bygoingabove and beyondinconductingresearch.Thankyou!”
CharterAppreciationAward12/05/2014
Awards 2015
CharterChampionsCertificateforcustomerservice on1/16/2015 from HollyAshton“Aliciagoesabove
and beyondforthe BillingDepartment.She gives100% everydayandiswillingtohelpanyone,no
questionsasked.ThanksAlicia!
CharterChampionsCertificateof Excellenceon1/20/2015 fromBen Forbrook“Aliciahasgone above
and beyondhernormal dutiesbynoticingatrendwithcollectioncalls.She createdalistof feedbackand
workingwithleadershiptoaddresscustomersconcerns.GreatJob!”
CharterChampionsCertificateof Appreciationon2/24/2015 from Luke Pfeffer“Thankyoufor assisting
the AC groupwiththe NSB account auditproject.”

2. CharterChampionsCertificateof Excellenceon3/05/2015 fromBen Forbrook“Alicia,youare a great
assetto the team!Thank youfor workingtobringAHT downwithyour ideaof separate overachiever
chat. Keepupthe great work.”
On 3/05/2015 A recognitionemail wassenttomymanagerand supervisorfromMichael Rojo
On 3/06/2015 A response tothe recognitionemail frommymanager
CharterChampionsCertificateof TeamWorkon 3/18/2015 fromMichael Vogt“I wantedsay thankyou
for all the helpAliciaGivesourteaminchat and emails.Thissupporthelpsgreatlywithnew team
membersuccess.”
CharterChampionsCertificateof TeamWorkon 3/20/2015 fromRubyWatt “I thinkthatyou are so
great foralwaysgoingoverand beyondatyour job,byrespondingtobillingemailsandalwayswillingto
assistanyone withanything.Thankyou.”
CharterChampionsCertificateforCustomerServiceon4/09/2015 fromJoel A Postma“I have worked
withAliciaona couple issues.Herresponse timeandknowledgeare secondtonone.She isa joyto
workwith.”
CharterAppreciationAward3/26/2015
March 2015 my scorecardwas a 3.0+
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Quarter 4 October 2013-December 2013
On 8/05/2013 Customeremailedme andIquote “But once againthank youso much foryou help,you
definitelywentabove andbeyond.”
On 8/26/2013 CustomeremailedmysupervisorDave McClure:
I wantedtotake a momenttoletyou know whatan awesome jobthatAliciadidinhandlingmyissue
today.I have had multiple issueswithmyCharterBusinessInternetservice since we switchedandAlicia
was byfar the bestpersonthat I have spokenwithatCharter.She reviewedall of mypreviousissues
and thenworkedonmy currentissue.We endeduprestartingthe Modemandwere backonline.We
have had 5 documentedoutagesthismonth.
RunninganExecutive Suite wherewe have 20 differentbusinessesrelyingonthe service itiscritical to
have efficientservicetocorrectissueswhenwe call.Alicianotonlywasefficientbutwaspleasantto
deal withduringouroutage.I cannotsay that for all that answerthe phone atCharter Business.
You shouldput Aliciaupas an example of whattodo whenonthe phone withthe customer.She is
outstandingandgreatrepresentative forCharterBusiness.
On 10/11/2013 Customeremailedme thatVOCdidnot workand “thankyou forprovidinguswith
excellentcustomerservice.”

3. On 10/15/2013 Customeremailedme “YouRock.Thanks.”
On 10/16/2013 Customeremailedme appreciationforassistingwithhelpwithgettinghimatechnician
on site.
On 10/16/2013 Customeremailedme “Thankyouso much;you reallymade mywhole week!”
On 10/16/2013 Customeremailedme tothankme for assistingwithhismigrationtoIMAP
On 10/23/2013 Customeremailedme tothankme for helpingthemand“Youprovideduswith
EXCELLENT customerservice!”
On 10/23/2013 Customeremailedme “THANKYOU forstayingwithme and keepinguponour problem.
It’sbeen3 longweeksforus.I wouldlove togive youa reference ordoa survey.”
On 10/23/2013 Customeremailedme tothankme for helpingwithremote accessintohiscamerafrom
hiscell phone andI quote “Thanksfor yourhelp!Isthere anyone (supervisor) Icanwrite youto
complimentthe greatservice youpersonallyprovided?”
On 11/04/2013 Customeremailedme “Now that’swhatI call service!”
On 11/05/2013 Customeremailedme “You’ve beennothingbut helpful.”
On 11/05/2013 Customeremailedme “Alicia –I wantedtoletyouknow that you are one of the onlya
veryfewCharteremployeesIhave hadto deal withthathave had any courtesyat all.Iappreciate you
tryingto helpus.”
On 11/07/2013 Customeremailedme “Youare phenomenal.”
On 11/07/2013 Customeremail me “Ireallyreallyappreciateall youdoforme.”
On 11/22/2013 Customeremailedme “Yourservice todaywasexcellent.”
On 12/02/2013 Customeremailedme “Thanks,Alicia.GoodJob!”
On 12/03/2013 Customeremailedme “Thankyouso muchfor yourhelp!”withfixingherphones
On 12/04/2013 Customeremailedme “You’re the best.”
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Quarter 1 January 2014 – March 2014
On 1/07/2014 Customeremailedme “Thanksforyourassistance today.Youwere the mosthelpful…”
On 1/13/2014 Customeremailedme “You’re awesome.”
On 1/20/2014 Customeremailedme “Thanks,youare sogood thingsstartedworkingassoonas I heard
your explanation.Keepupthe goodwork.”

4. On 1/21/2014 Customeremailedme “…thanksfor the greatservice youprovidedme.”
On 1/21/2014 Customeremailedme “ThankYouverymuch foryour attentiontothismatter and for
keepingincontactwithme,itwas verymuchappreciated.”
On 1/22/2014 Customeremailedme “Youwere great”
On 1/24/2014 Customeremailedme “Thankyouverymuchfor all yourhelp.Youare by far the best
thinggoingat Charter!!!”
On 1/28/2014 Customeremailedme “Youare wonderful!”
On 1/31/2014 Customeremailedme “Thankyousomuch! You’re awesome!”
On 2/03/2014 Customeremailedme “Justwantedtosaythankyou verymuch,your helpwasgreatly
appreciatedthismorning.Thankyouforputtingthe smile backinmyday!”
On 2/06/2014 Customeremailedme “ThankyouAlicia.Youare a pleasure toworkwith!”
On 2/06/2014 Customeremailedme “Thankyousomuch! You have beenaHUGE help!”
On 2/11/2014 Customeremailedme “Youare a lifesaver.”
On 2/11/2014 Customeremailedme “Thanksyouwere abighelp.”
On 2/11/2014 Customeremailedme “Youare a lifesaver”(differentcustomer)
On 2/12/14 Customeremailedme “Youare awesome!Thankyousomuch!”
On 2/13/2014 Customeremailedme “Youdida wonderful job.”
On 3/11/2014 Customeremailedme “Thanksyou’re the best.”
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Quarter 2 April 2014 – June 2014
On 4/04/14 Customeremailedme “YOUARE GREAT”
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Quarter 3 July 2014 – September2014
On 7/10/2014 Customeremailedme “Youramazing,thank you”
On 7/23/2014 Charter employeeJohnBoydemailedme “Thankyouforyouroutstandingsupport
Alicia!”

5. On 7/23/2014 Charter employeeChristinaFowlernominatedme forJulyRockStar award“She has
helpedme withseveralbillingissuesanddigital conversionsquestions.She answerseverycall witha
smile onherface (youcan hear it inhervoice).She issuchan assetto charter business.”
On 7/26/2014 receivedRecognitionnote fromElizabethColtom“OutstandingJobAlicia!”
On 7/30/2014 Employee TomL MilesIIemailedme “Outstanding.Alicia,awesome workasalways!”
On 8/21/2014 Employee ChristinaFowleremailedme “Youare literallythe best!Imetwithacustomer
yesterdaythataskedme aboutyou.…she braggedon you the entire meeting!”
On 9/05/2014 Employee LeticiaGallegosemailedme “Thankyou,you’re the best!”
On 9/16/2014 Customeremailedme “Alicia,youare awesome.”
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Quarter 4 October 2014 – December2014
On 10/04/2014 Customeremailedme “YOUROCK! Thankyou!….you tookcare of thingsina matterof
minutestosolve all the issues….Youknow yourstuff!Kudostoyou!!!!”
On 10/21/2014 Employee Gail Kodama emailedme “Ilove thatmyteamhas so much respectforyou.
Theyall talk aboutyouand howyou alwaystake thingstothe finishline.”
On 10/27/2014 Employee StacyDFreyemailedme “Youare a miracle worker!”
On 10/28/2014 Employee LisaGHoback emailed mysupervisorLizColtom“Liz,Aliciahasbeenagreat
helpwiththese requests.ThiswasanECAFregarding a verylarge medical complex,and Iwantedtolet
youknowhow muchI have appreciatedAliciabeingable togetthese done quickly.”
On 10/30/2014 Employee Shawntell ECarter-McFaddenemailedme “…youare awesome…thankyouso
much!”
On 11/03/2014 Employee KimMMichaelsemailedme “Youare amazingAlicia.Iam so grateful thatyou
will be able tohelpwithdocumentation.”
On 11/04/2014 Employee Christine LButzke emailedme “Andthankyou.You’re agem”
On 11/10/2014 Customeremailedme “Can’tthankyouenoughforyour hard workto correct the errors
and getus back on track!!”
On 11/12/2014 Employee StacyFreyemailedme “ThankyouAlicia!Youare the bestbythe way!”
On 11/17/2014 Customeremailedme “A MILLION THANKSFOR YOUR HELP THIS MORNING!!!”
On 11/18/2014 Employee TroyT McEldowneyemailedme “Thanksforyourassistance onthisone Alicia.
He wouldbe anunhappycamperwithoutyou.”

6. On 11/18/2014 Employee ShellyKingemailedme “Thankyou,Alicia!Ireallyappreciate all of yourhelp
withthiscustomer!”
On 11/21/2014 Recognitionnote receivedfromSupervisorToni Abee “Thankyouforsteppinginduring
the timeswe are short staffedtoassist yourfellow CBBillingteammembers.Youare alwayswillingto
be flexible withyourtime andwillingtojumpinand helpwhereveryouare needed.Youare awesome.”
On 11/25/2014 Employee AshleyGomezemailedme “You’re awesome!Thankyou!”
On 12/03/2014 Customeremailedme “Yourcustomerservice isfantastic!”
On 12/03/2014 Customeremailedme “YOUARE SPECIALTO CHARTER andI hope theyknow it!!”
On 12/05/2014 Employee Mandi Uhlemeyeremailedme “Fantastic!Youhave beenextremelyhelpful
withall of these.Thankyouso much. We greatlyappreciate yourassistance.”
On 12/08/2014 Employee StacyFreyemailedme “Yourule!”
On 12/08/2014 Employee RickArndtemailedme “Excellent –thank youverymuch Alicia –you Rock!”
On 12/13/2014 Recognitionnote fromSam Baierforan email receivedfromacustomeron 12/03/2014
On 12/15/2014 Customeremailedme “Btw,thanksforall your help!”
On 12/17/2014 Employee BenjaminTracyemailedme “Thankyouso muchfor yourhelpon this.It’s
verymuch appreciated.”
On 12/31/2014 Employee AndrewWittemailedme “Extremelyhelpful.”
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Quarter 1 January 2015 – March 2015
On 1/06/2015 Employee PamelaHigginsemailedme “Thankyousomuch forspeakingwiththe
customer,we greatlyappreciate all yourhelp!”
On 1/06/2015 Customeremailedme “Youhave beenagreat help”
On 1/12/2015 Customeremailedme “Thankyouforyouhelp.”
On 1/12/2015 Employee JenniferSellersemailedme “Great!Thankyouso much”
On 1/14/2015 Employee TroyT McEldowneyemailedme “ItoldyouAliciawasthe bestTom.”
On 1/14/2015 Employee RogerHoskinsemailedme “Awesome,thankyouAlicia!”
On 1/19/2015 Employee KimMichaelsemailedme “Iappreciate yourcontinuedteamwork.”
On 1/21/2015 Customeremailedme “Thanksyou’re alife saver!!”

7. On 1/21/2015 Employee StacyFreyemailedme “You’re awesome!”
On 1/27/2015 Employee AdamStockeremailedme “Thanksforgoingthe extramile forthe customer.”
On 1/28/2015 Employee ThomasMargheritaemailedme “Thankyouforall yourhelp to thispointon
thisone,Alicia!”
On 1/28/2015 Employee Sherri Crownemailedme “Thankyouforyourassistance.”
On 1/28/2015 Employee AricNunes emailedme “Thankyousomuch Aliciafortakingthe time togo
thru thisorder.”
On 1/28/2015 Customeremailedme “Iwouldlike tothankall involvedingettingCharterservice
restoredto‘Blank CommunityTV’today!”
On 1/28/2015 Employee Neal Gilbemailedme “Thanksforyoursupport!”
On 1/29/2015 Customeremailedme “ThanksAliciaforall of yourhelp”
On 1/29/2015 Employee ThomasMargheritaemailedme “Asusual youare the bombAlicia.”
On 1/29/2015 CustomerGina Glassemailedme “I’mhappythatI kept yourinformationsince youhave
made my life extremelypleasantasitrelatestodealingwithCharter!!”
On 1/29/2015 Employee LauraCapesemailedme “Thankyou,verymuchAlicia!’
On 2/02/2015 Customeremailedme “Thankyouforresolvingthissituation.”
On 2/02/2015 Employee KimMichaelsemailedme “YouROCK!!!!!”
On 02/02/2015 Customeremailedme “THANKYOU AGIN,Aliciaforyourtime andASSSITANCE!Itsure
makesmylife a LOT EASIER ANDMORE PLEASANTtodeal withyou….”
On 2/02/2015 Customeremailedme “Thankyousomuch for takingcare of this!”
On 2/02/2015 Customeremailedme “WOW,GIRL,YOU ARE AMAZING!!!”
On 2/03/2015 Employee RogerHoskinsemailedme “Muchappreciated!”
On 2/03/2015 Employee KimMichaelsemailedme “Youare awesome thankyou.”
On 2/04/2015 Employee KimberlyLushemailedme “ThankyouAlicia.Iappreciate yourhelp”
On 2/10/2015 Customeremailedme “Thanks forbeingsofriendlyandhelpful”
On 2/10/2015 Customeremailedme “Wow,Icannotthank youenough.If there isa surveyyouguys
have,feel free toforwardittome and I’ll give youthe highestpossible rating.Thankssomuch!I owe
youone!”

8. On 2/10/2015 Employee TomMilesemailedme “Thanksforyourdiligences.Asalways!”
On 2/11/2015 Employee ScottPaske emailedme “Awesome! Thanksforyourhelp!”
On 2/17/2015 Employee StacyFreyemailedme “YouROCK”
On 2/19/2015 Customeremailedme “The surveynevercame onwhenyouhungup, butyou were very
helpful!”
On 2/25/2015 Employee Michael Rojoemailedme “Alicia,Thankyouforyour support.”
On 3/03/2015 Employee Shawntell Carter-Faddenemailedme “Thankyouhugsyouhave beengreat
believeIamappreciative forall thatyoudo….”
On 3/04/2015 Employee Jake Denningemailedme “Marksrite youare awesome.”
On 3/05/2015 Employee Michael Rojoemailedme “GoshAlicia,thankyou.How doI contact your
managerto give youkudosfor youhelp.“notjustthisissue,butcountlessothers).”
On 3/05/2015 Employee Ellie Gunnemailedme “Thankyou!You rock!”
On 3/09/2015 Customeremailedme “Thanksforpromptlyresolvingthis,Alicia.”
On 3/10/2015 Customeremailedme “Alicia,Iwasgoingto leave yougreatfeedbackbutthe phone hung
up rightafteryou clickedoff.”
On 3/12/2015 Employee TomCox emailedme “ThankyouAlicia.Youalwaysrespondsoquicklyand are
so helpful.Itisverymuchappreciatedinthe field.”
On 3/18/2015 Employee JasonFastemailedme “You’re awesome!”
On 3/20/2015 Employee Shawntell Carter-Faddenemailedme “Yesssssss!AwesomeThankyouso
much!”
On 3/20/2015 Employee ErikRasmussenemailedme “ThanksAlicia,Iappreciate yourhelpand
explanation.”
On 3/25/2015 Employee JimOsterholtemailedme “Alicia,thanksforall the help.”
Quarter 2 April 2015 – June 2015
On 4/02/15 Employee JoelPostmaemailedme “Youand I have workedtogetherbefore andIam glad
youare takingthison as youare one of the goodones.”
On 4/08/2015 Employee Joel Postmaemailedme “THANKYOU!You are the best!!What I the linktothe
Webpage that allowsme toletyourboss know how greatyou are???”
On 4/13/2015 Manager Michele Lunaemailedme “Ihave total confidence inyou”

9. On 4/14/2015 Manager Michele Lunaemailedme “ThankyouAlicia!RockIt!!”
On 4/20/2015 Employee Teri Hassell emailedme “Iappreciate yourhelp,too.Youactuallyresolvedthe
concern,I was justthe messenger.”
On 4/27/2015 Customeremailedme “Thankyou”