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Alexandre Lourenço
Ten steps for
everything remain
the same
opportunities for the Hospital's
engagement
Hospital Administrator & Adjunct Assistant Professor
Coimbra University Hospital (CHUC) & Nova National School of Public Health
www.alexandrelourenco.eu
Outline
1. Maintain the routine
2. Accept professionalism and bureaucracy
3. Maintain the healthcare silos
4. Limit participation
5. Maintain payment models
6. Limit management autonomy
7. Not deal with IT interoperability
8. Ask for more regulation
9. Ignore innovation
10. Ignore population needs
1. Maintain the routine
2. Accept professionalism and bureaucracy
clients are dehumanized objects
bureaucracy
“the doctor knows best”
professionalism
“the patient knows best”
patient-centered care
©
2020
ALEXANDRE
LOURENÇO
CONFIDENTIAL
AND
PROPRIETARY
Adapted from OECD, 2018
3. Maintain the healthcare silos
4. Limit participation
©
2021
ALEXANDRE
LOURENÇO
CONFIDENTIAL
AND
PROPRIETARY
www.alexandrelourenco.org
5. Maintain payment models
6. Limit organizational autonomy
7. Not deal with IT interoperability
8. Ask for more regulation
9. Ignore innovation
10. Ignore population needs
©
2020
ALEXANDRE
LOURENÇO
CONFIDENTIAL
AND
PROPRIETARY
Uber lessons for healthcare
©
2022
ALEXANDRE
LOURENÇO
CONFIDENTIAL
AND
PROPRIETARY
LEADERS HAVE THREE CHOICES:
1. ignore innovators and hope for the best
2. call for increasing regulation to make it harder for
innovators to enter the market
3. compete on quality and efficiency, disruptive though
that might be
Detsky, A.S., and A.M. Garber (2016) N Engl J Med 374: 806-.
Grazie mille
• www.alexandrelourenco.eu

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Ten steps for everything remain the same

Editor's Notes

  1. We know, that due to institutional forces and professionalism, and limited management, the healthcare system tend to status quo. Most industries have evolved from bureaucratic principles to market relations in the past decades, where the customer knows best in opposition to classic professionalism in which “the doctor knows best,” or bureaucracy, where clients are seen as dehumanized objects. During the covid-19 crisis, we have witnessed that professionals and managers worked together and redesigned care.