Alexandre Lourenço's Keynote on "Ten steps for everything remains the same - opportunities for hospital's engagement". The keynote was part of the Health InnovAction, that took place in Bologne - Morning Health Talks launched by the EIT Health Regional Innovation Scheme e organizadas pela ART-ER, Bio Check Up S.r.l., Synlab SDN S.p.a. em novembro de 2022.
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Ten steps for everything remain the same
1. Alexandre Lourenço
Ten steps for
everything remain
the same
opportunities for the Hospital's
engagement
Hospital Administrator & Adjunct Assistant Professor
Coimbra University Hospital (CHUC) & Nova National School of Public Health
www.alexandrelourenco.eu
2. Outline
1. Maintain the routine
2. Accept professionalism and bureaucracy
3. Maintain the healthcare silos
4. Limit participation
5. Maintain payment models
6. Limit management autonomy
7. Not deal with IT interoperability
8. Ask for more regulation
9. Ignore innovation
10. Ignore population needs
4. 2. Accept professionalism and bureaucracy
clients are dehumanized objects
bureaucracy
“the doctor knows best”
professionalism
“the patient knows best”
patient-centered care
We know, that due to institutional forces and professionalism, and limited management, the healthcare system tend to status quo.
Most industries have evolved from bureaucratic principles to market relations in the past decades, where the customer knows best in opposition to classic professionalism in which “the doctor knows best,” or bureaucracy, where clients are seen as dehumanized objects.
During the covid-19 crisis, we have witnessed that professionals and managers worked together and redesigned care.