1. Skills
·Excellent communicator
·Quick learner
·Exquisite time management
·Working on own initiative
·Creative problem solving
·Customer focused with 12 years
experience in customer service
·Keynote, Pages, Inquira, iLog,
Sonar, Espresso
Languages:
German: native
English: fluent
Alexander Nettelstroth
+353 86 2567684
nettelstroth_a@apple.com
“Alexander has continued to impress
the SSE team with his diligence in
helping keep iTunes prepared re-
sponses updated...He is doing a fan-
tastic job and we’re literally wowed by
his performance.”
Matt Bovett
Site Support Engineer, Apple, Inc.
Experience
2012 - current — iTunes Admin
·Supporting educational and business VPP customers via email.
·Supporting educational institutions with their application to become an
iTunes U content provider.
·Assisting our Executive Relations and Customer Relations team with
their escalations.
·Responsible for keeping German iTunes prepared email responses
up-to-date. (as SME)
·Collaborating with different departments in Apple, like AppleCare, Sales,
iTunes and iCloud Engineering, Localization and Communication.
·Delivered iTunes Fraud Prevention training to 30 new iTunes Tier 2
Advisors.
·Attended procedure review meetings and also drafted new procedures.
2008 - 2012 — iTunes Tier 1/Tier 2 Advisor
·Customer facing support via email.
·Advisor-facing support via chat.
·Responsible for keeping German iTunes prepared email responses
up-to-date. (as SME)
2006 - 2008 — Architect at Andrew Lane Architects
·Handling architectural projects from inception to preparing a detailed
planning applications.
·Coordinating work for a team of architectural technicians.
2001 - 2006 — OBI (DIY Superstore)
·Customer service and till.
Curriculum Vitae
Education
University of Hanover — Dipl-Ing. Architecture