2. ALEKTUM INKASSO

3. Strong facts as a result of strong commitment
 Founded in Gothenburg, Sweden, in 1988
 Quality driven – everything shall be top-notch
 20% annual growth for the last 12 years
 Turnover > 400 million SEK
 Over 300 employees
 Present in 15 countries
 > 3.5 million cases handled each year
 > 10 million contacts handled each year
Alektum Inkasso is owned by the Gustavsson family
(Gösta, Tommy and Marie)
ALEKTUM INKASSO

4. Important steps along the way
 Long-term philosophy: Customer important to our clients
 Concept formulation 2006: Get your money back. And the customer.™
1988 1995 1997 1998 2006 2009 2012
Allmänna
Inkassobyrån
is founded
First large
mail order
customer
ALEKTUM INKASSO
Best
practice
IT system
strategy Start-up in
other Nordic
countries
New name:
Alektum Inkasso
Introduction of unique
debtor web: Plan & Pay
2004
European
expansion
takes off
First campaign
ever towards
debt holders
The exciting journey of Alektum Inkasso

5. We speak your language everywhere
 Well-established methods of working across boundaries
 Backstage gives you statistics and reports,
your way and in your language
ALEKTUM INKASSO
Play movie
Alektum Inkasso is
present in 15 countries
Backstage:
The place for
all your cases

6. You always get the full picture
 We inform you which customers you should sell to again
 Add-on sales and maintained or improved
customer relations
 The customer’s situation can change – we address each individual the
right way
 You get your money back without jeopardising your customer relations
Yes
ALEKTUM INKASSO
Yes
No
No
Yes
Yes
No
Yes
Yes
No
No
YOUR CUSTOMER
YOU
WE
Every fourteenth person you meet in the street has a debt at a debt collection agency

7. Many ways to solve the situation
 Important to quickly start with the right steps
 We offer many payment alternatives
(letter, phone, text message, Plan & Pay)
Plan & Pay allows people in debt to create
payment plans and pay back online
ALEKTUM INKASSO

8. Services creating great results
 Active and solution-based way of working
 Possibility to sell to customers again once the
debt is settled
 Maintained or strengthened customer relations
 Continually updated information about your
customer base
 Simple access to debt collection status
via Backstage
ALEKTUM INKASSO
We help you improve your cash flow, reduce
your risk and increase your revenues

9. Some of our clients and awards
Knowledge and experience
 Number one in the Nordic market regarding CMS services for small amounts and large volumes
 More than 20 years within Mail Order and Publishing Houses
Memberships and awards
 Member of Nordic Mail Order Society, FENCA, Swedish debt collection (board of directors)
and Call Centre Association
 Winner of “The Big Credit Award” (Swedish Credit Association, 2009) thanks to
“Get your money back. And the customer.™”
Some of the companies that put their trust into Alektum Inkasso
ALEKTUM INKASSO

10. Next step
 Lorem ipsum [actions]
 Lorem ipsum [timeframe]
 Lorem ipsum [next meeting]
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ALEKTUM INKASSO

11. Please contact me
 Name Surname
 Phone
 name.surname@alektum.com
ALEKTUM INKASSO
The door is always open – welcome!

13. Local add-ons
Write the most important things you have to tell here
 If needed, add some words on this level to increase understanding
ALEKTUM INKASSO