How to impress clients and make them fall in love with you

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What differentiates you from the crowd? A good customer service can make a huge difference, transforming simple business connections into customer satisfaction and loyalty. In this talk, presented at the BP19 Conference, I gave quick tips on simple, but key, things we can do in our daily work to win and impress clients. The BP19 Conference was held in Bologna, Italy, on May 1-3, 2019.

Small Business & Entrepreneurship

HOW TO IMPRESS CLIENTS
AND MAKE THEM FALL IN
LOVE WITH YOU
Caroline Alberoni
BP19 Translation Conference #bp19conf
Photoby LUM3N on Unsplash
Bologna, 3 May 2019

@AlberoniTransBP19 Translation Conference #bp19conf
If you do an okay
job, you win a client.
If you do a fantastic
job, they will be
loyal for life.

Communication is key
After all, that is the essence of what we do!
@AlberoniTransBP19 Translation Conference #bp19conf
Photoby JasonRosewell on Unsplash

Photoby PlushDesignStudio on Unsplash
Be a problem
solver, not a
problem creator!
BP19 Translation Conference #bp19conf @AlberoniTrans

BP19 Translation Conference #bp19conf
Just do your job
And go an extra mile whenever possible
@AlberoniTrans
Photoby EmmaMatthews on Unsplash

It all comes down
to empathy
Common sense
Kindness
Patience
A smile can do wonders!
BP19 Translation Conference #bp19conf @AlberoniTrans
Photoby DavidCalderón on Unsplash

Prompt, friendly and clear
communication
Doing your job and going above and
beyond whenever possible
Putting yourself in your client's shoes
Key takeaways
BP19 Translation Conference #bp19conf @AlberoniTrans

BP19 Translation Conference #bp19conf
caroline@alberoni.com.br
www.alberoni.com.br
caroltranslation.com
/alberoni.translations
@AlberoniTrans
Caroline Alberoni
@alberoni
Caroline Alberoni
BLOG
Thank you!

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How to impress clients and make them fall in love with you

1. HOW TO IMPRESS CLIENTS AND MAKE THEM FALL IN LOVE WITH YOU Caroline Alberoni BP19 Translation Conference #bp19conf Photoby LUM3N on Unsplash Bologna, 3 May 2019

2. @AlberoniTransBP19 Translation Conference #bp19conf If you do an okay job, you win a client. If you do a fantastic job, they will be loyal for life.

3. Communication is key After all, that is the essence of what we do! @AlberoniTransBP19 Translation Conference #bp19conf Photoby JasonRosewell on Unsplash

4. Photoby PlushDesignStudio on Unsplash Be a problem solver, not a problem creator! BP19 Translation Conference #bp19conf @AlberoniTrans

5. BP19 Translation Conference #bp19conf Just do your job And go an extra mile whenever possible @AlberoniTrans Photoby EmmaMatthews on Unsplash

6. It all comes down to empathy Common sense Kindness Patience A smile can do wonders! BP19 Translation Conference #bp19conf @AlberoniTrans Photoby DavidCalderón on Unsplash

7. Prompt, friendly and clear communication Doing your job and going above and beyond whenever possible Putting yourself in your client's shoes Key takeaways BP19 Translation Conference #bp19conf @AlberoniTrans

8. BP19 Translation Conference #bp19conf caroline@alberoni.com.br www.alberoni.com.br caroltranslation.com /alberoni.translations @AlberoniTrans Caroline Alberoni @alberoni Caroline Alberoni BLOG Thank you!

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