1. TOTAL QUALITY
MANAGEMENT
AN INTERACTION WITH EXECUTIVE TRAINEES OF
NTPC
ON
9TH Feb,2010
2. CHALLENGES BEFORE YOU
NTPC TO BE THE BEST POWER PRODUCER TO
SUSTAIN COMPETITION:
1 SHOULD MAKE ENOUGH MONEY.(Financial)
2 SHOULD BE FINANCIALLY STABLE. .(Financial)
3 SHOULD BE PRODUCTIVE. .(Financial)
4 SHOULD GROW AT THE RIGHT RATE. .(Financial)
5 SHOULD MANAGE ITS CUSTOMER RELATIONSHIPS
EFFECTIVELY.(Customer)
6 SHOULD MANAGE ITS PEOPLE EFFECTIVELY.( learning & growth)
7 MANAGE POWER PRODUCTION ( IT’S PRODUCT) EFFECTIVELY.
( Process)
3. PRIORITIES/ STRATEGIES
1 CUTTING COSTS – OPTIMISE VALUE ADDITION
2 IMPROVING PROCESSES – INNOVATIVE/ CREATIVITY/
WORLD CLASS
3 PRINCIPLE CENTRED LEADERSHIP ( Stephen R Covey)
4 EMPLOYEE LEARNING & GROWTH.
5 BREAK DOWN BARRIERS BETWEEN DEPARTMENTS.
4. HOW DO WE DO IT ALL ? ?
TOTAL QUALITY MANAGEMENT (TQM) IS THE KEY TO
CUSTOMER ORIENTATION, LEADERSHIP, PEOPLE
MANGENT AND CONTINUOUS PROCESS IMPROVEMENT.
TQM IS A COMPANY DRIVEN PROCESS THROUGH PEOPLE,
INVOLVING CHANGES IN PEOPLE’S
ATTITUDES,PROCESSES AND PRODUCTS AND
CONTINUOUSLY LOOKING FOR NEW WAYS TO ADAPT TO
THE CHANGING ENVIRONMENT.
TQM INVOLVES THE WHOLE COMPANY- EVERY
DEPARTMENT,EVERY ACTIVITY,EVERY FUNCTION, EVERY
SINGLE PERSON AT EVERY LEVEL.
5. THE TQM GURU’S
1 W.EDWARD DEMING -14 POINTS
2 W.A. SHEWHART -PDCA CYCLE
3 JOSEPH M JURAN - QUALITY TRIOLOGY
4 PHILIP CROSBY- Do it right the first time/ Quality is free
5 KAORU ISHIKAWA - Cause & Effect Diagram
6 SHIGEO SHINGO- Stop the process where defect occurs,
detect the cause and apply prevention measure
6. TQM TECHNIQUES
1 5 S ( House Keeping- a place for everything and every thing
in place)
2 KAIZEN ( Kai- Change Zen—for the better)
3 BENCHMARKING ( Process improvement by learning and
adapting)
4 SUGGESTION SCHEMES/QUALITY CIRCLES( Employee
involvement)
5 TOTAL PRODUCTIVE MAINTENANACE( Zero machine
breakdown)
6 JUST IN TIME( Minimum inventory)
7 LEAN MANAGEMENT –horizontal teams
7. TQM PRIZES
1 MALCOM BALDRIGE NATIONAL QUALITY AWARD( 1987)
2 CII BUSINESS EXCELLENCE AWARD
3 DEMING PRIZE
