Office 365 Cloud benefits for SMBs
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A look at how Microsoft Gold Partner Adepteq has helped its clients move into the Microsoft Cloud. We show how we transformed some of customers businesses by introducing Microsoft Office 365 and SharePoint custom environments. Contact us on 0800 6444 365 for any more information on how Adepteq can transform your IT infrastructure.
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Office 365 Cloud benefits for SMBs
- 1. Cloud Computing & how it benefits SMB’s
- 2. Agenda • What is Cloud Computing? • What are the benefits for SMB’s? • Deep Dive - Tailored Solutions • Examples • Who are Adepteq? • Next Steps
- 3. What is Cloud Computing? The practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer Oxford English Dictionary Cloud computing is the delivery of computing as a service rather than a product, whereby shared resources, software, and information are provided to computers and other devices as a utility over a network. Clouds can be classified as public, private or hybrid Wikipedia
- 5. What does it mean? • You never actually 'own' any software: rather than buying a product, you're renting a service • You simply pay for what you use – much like a utility service – and the technical side is all taken care of by the host vendors that supply the applications • Free of large upfront costs, cloud computing helps small businesses streamline their operations meaning they can focus on staying competitive
- 6. Are you already using the Cloud? Cloud-based services are so all-present that you may be using them now without even realising it Services like Microsoft® Hotmail, QuickBooks, Salesforce, Dropbox and Skype™ are “in the Cloud.”
- 7. What are the Benefits for SMB’s? Evens the playing field - gives SMB's cost effective access to the Enterprise technologies used by larger organisations Accessibility & Mobility Security & Compliance Minimal IT Team Cost & Flexibility Maintenance & DR Tailored Solutions
- 8. Accessibility & Mobility • The ability to access, modify and save files from any device in any location • Share your files and collaborate with others as the files are in one central location that anyone can access at any time from any location in the world
- 9. Cost & Flexibility • Cloud computing is very affordable, you simply pay for what you need and what you use with predictable fees • Per user, per month pricing • Start-up costs are low • Services can start with a single subscription & there is no capital expenditure • Easily scalable as your business expands or contracts • Always up to date
- 10. Security & Compliance Putting your business-critical information in the hands of a third party demands a degree of trust. • Service provider monitors infrastructure 24/7 • Protect against hackers, viruses and intruders • Physical security, Logical Security and Data Security • Cloud Service Providers should meet local standards & compliance criteria
- 11. Maintenance & Disaster Recovery • Underlying infrastructure maintained by service provider • Automated updates • No lost data due to a disaster • Data is backed up regularly • Data is stored in multiple locations • Data easily recovered
- 12. Minimal IT Team • With cloud, you have the ability to push the operational IT work to other people • If you can spend less time 'keeping the lights on', you can spend more time making your technology do useful things which meet the needs of your business • You can focus on the core issues around IT: defining and implementing core business processes
- 13. Tailored Solutions • One size does not fit all! • With no infrastructure or Software costs more of your IT budget can be spent on creating the systems you want to manage your business • Typical questions • What are our current business processes? • How will a new solution benefit us? • Who will be using it & how will they access it? • Do we really need a full CRM? • How do we manage our projects? • What reporting do you require?
- 14. Before • No internal network • Files shared by email/memory stick/access to local PC • Spreadsheet of customers • Paper based estimating system • Difficult to gauge profit on each project
- 15. After • Intranet for sharing company information • Project & Client Management Site • Tracks client contact from initial enquiry to delivery and installation • Client details, meetings and notes • Stock control & Supplier Management • Estimate process & forms • Project Management • Job Analysis – knowing how profitable a project was • Central location with single copy of data
- 17. Before • No internal network • Files shared by email/memory stick/access to local PC • Spreadsheet of customers • Paper based estimating system • Difficult to gauge profit on each service provided • Old Access database
- 18. After • Business & Client Management Portal • Paperless office and processes • Integrated network • Full costing
- 20. Who Are Adepteq? • Aylesbury Head Office • Working with the Cloud since 2007 • Working with local businesses • SME/SMB focused – 85% of new customers • SharePoint, CRM & Office 365 cover 90% of revenue
- 21. Who Are Adepteq? • Microsoft Partner • Gold Collaboration and Content • Small Business Specialist • Silver Midmarket solutions provider • Silver Small Business specialist • SharePoint Deployment Planning Partner • Cloud Accelerate Partner
- 22. Who are we working with?
- 23. Next Steps • Request an initial consultation to investigate how the Cloud could benefit your organisation. • Try Office 365 • Adepteq can provide a free 30 day assisted trial • If you would like assistance please contact us on 0800 6444 365 or email info@adepteq.com
Editor's Notes
- Oxford English Dictionary and Wikipedia
- Image 1 - Growth in 2008 $46b to predicted $150b in 2014 According to research from the European Commission, on-demand cloud computing could generate up to €250 billion (£197 billion) to European Union GDP in 2020, as well as 3.8 million jobs. Throughout the next five years, a 44% annual growth in workloads for the public cloud versus an 8.9% growth for “on-premise” computing workloads is expected (Techradar) Image 2 – What do we use the cloud for? Most common types of data stored in the cloud Image 3 – Cisco Global Cloud Index: Forecast and Methodology, 2012–2017 – Looking at personal content, which often bleeds into the SMB arena as many of these services are free or low cost Compound Annual Growth Rate of 63% in 5 years - – leading to next slide “are you already using the cloud?” Cisco forecasts that global data center traffic will triple from 2.6 zettabytes in 2012 to 7.7 zettabytes annually in 2017, representing a 25% CAGR , they also say 2014 is the first year the majority of workloads will be on the cloud as 51% will be processed in the cloud versus 49% in the traditional IT space Analysts 451 Research say that cloud computing in 2013 was a $16.7bn industry. Looking at Microsoft - Office 365 is Microsoft’s fastest growing product and purports to have over 40million mailboxes worldwide and the Home version reached 1m subscribers in 100 days following launch (a copy per second)
- Cloud computing — is changing how businesses operate. With it, companies can respond to opportunities more quickly with fewer resources and less financial outlay. This is good news for small businesses wanting to forgo expensive servers and storage systems. As a newcomer to technology, or someone who has better things to do than get your hands dirty with it, cloud computing might just be the best thing since sliced bread for your business.
- The personal benefits are often mirrored with the business benefits
- The European Commission research, which questioned almost 500 companies, showed that over 80 per cent of those who were already using the cloud saw a reduction in IT costs of between 10 and 20 per cent. 12 per cent of participants saw an impressive reduction of at least 30 per cent. Other business benefits include more effective mobile working (46 per cent of those questioned), higher productivity (41 per cent), more use of standard processes (35 per cent), better ability to enter new business areas (33 per cent) and the ability to open up in new locations (32 per cent). Will now go into each benefit in more detail
- Traditionally if something has been saved on a PC, you can only access the file from that PC, which is rather restrictive. Cloud computing opens this up, allowing you to access and work on your files and data from any phone, tablet, laptop or PC (as long as there’s an Internet connection) This offers much greater flexibility and accessibility, allowing the small business owner to work remotely and access any file they require whilst on the go, thus increasing productivity, time-management, and competitiveness
- Cost Service provider takes care of technology - Businesses share costs of infrastructure with other organizations Implications: No capital expenditures on servers, networking technology, etc. - No additional office space needed for the hardware Reduced electricity/air cooling costs - Access to best-in-class technology, service No costly surprises; predictable fees (subscription) - You can stay up-to-date, react quickly to change, adapt to emerging trends and quickly meet the demands of your business 82% of companies reportedly saved money by moving to the cloud (NSK Inc) Flexibility Easily change number of users/accounts - Add office locations quickly - Pay monthly, not annually - Highly scalable allows you to increase or reduce your requirements in line with your changing business, nothing is fixed Implications: Cost savings - Time savings for IT department (and all staff)
- According to an article in Bloomberg Businessweek, “an estimated 800,000 laptops are lost or stolen every year in airports alone.” If you store all of your data on a laptop or mobile device, this information can be easily stolen and accessed on your computer device. However, if you use cloud computing instead, your laptop is merely a device through which you access and work on your applications – the data itself will not be stolen with the laptop because you require your user name and password to get into the cloud where your data is stored. Sure, it will still be really annoying if you have to replace your computer, but not as disastrous a situation if all of your work is lost or stolen as well. Physical security •24-hour monitoring of data centres •Multi-factor authentication, including biometric scanning for data centre access •Internal data centre network is segregated from the external network •Role separation renders location of specific customer data unintelligible to the personnel that have physical access •Faulty drives and hardware are demagnetized and destroyed Logical security •Lock box processes for strictly supervised escalation process greatly limits human access to your data •Servers run only processes on whitelist, minimizing risk from malicious code •Dedicated threat management teams proactively anticipate, prevent and mitigate malicious access •Port scanning, perimeter vulnerability scanning, and intrusion detection prevent or detect any malicious access Data security •Encryption at rest protects your data on our servers •Encryption in transit with SSL/TLS protects your data transmitted between you and your provider (Microsoft) •Threat management, security monitoring, and file/data integrity prevents or detects any tampering of data
- First off, there's just no technology for you to worry about. When you rent a car, the maintenance, repairs and breakdown assistance are all taken care of by the rental company. You rightly expect to be able to jump in and drive off, safe in the knowledge that your car will work. The same is true of cloud services: when you sign up, you get to use the software without worrying about installing it, maintaining it, downloading updates or keeping it secure.
- This shifts the risk to the cloud provider and away from the enterprise, which is a good thing. By effectively outsourcing the technology, you're reducing the risk, and unexpected expense, associated with your in-house IT. Service provider manages infrastructure - Provides end-user support Implications: Less support and management costs - IT department/others can focus on strategic initiatives or developing solutions 14% of companies downsized their IT after cloud adoption (NSK Inc)
- Every business is different and has different processes for achieving their running the business. The cloud enables organisations to obtain tailored solutions much more cost effectively. Rather than buy an “off the shelf” solution and make it fit to your business, the low upfront cost and speed of deployment of cloud solutions means the platform is readily available for systems to be developed based on your requirements, your processes and with your users and customers in mind I will now show you a few examples of cloud based systems tailored to a specific business or business need
- Before – as slide Adepteq staff spent time analysing what they did, how they did it and how this could be improved with an online solution A new solution was created in SharePoint Online (part of Office 365), which also helped with user acceptance as they were already familiar with Microsoft products
- What does this mean for Richard Williams?
- Intranet Home Project Home – spend most time here mentioning the Search facility and dashboard view – side navigation shows the electronic forms, lists and libraries they are using – as an example we are showing how the stock Value list is displayed Stock Value Estimate Sheet – InfoPath form pre-completed with information already on SharePoint, such as client details, materials and prices
- Bits of paper………………… The Oaklands solution was also created in Office 365 with SharePoint Online and is an enhancement on the Project solution provided to Richard Williams. Oaklands typically have contracts in place with their clients for regular groundwork and maintenance, so they required a different solution. Oaklands also wanted to take full advantage of the SharePoint platform to have applications developed specifically for them and how they manage their business
- What does this mean to Oaklands? Again by using a Microsoft solution, there was already a level of familiarity for users. Adepteq provided training in the new solution and a user guide
- 1) Small Business Management Portal – Tailored to Contract Gardening Industry 2) Home Page – Tile Navigation 3) Client Search – Find existing clients / prospects or if unfound create a new record 4) Customer dashboard – single view of all recent activity with each client 5) Quote creation – electronic form using client information already residing in SharePoint 6) Contract creation – set up new contracts, converting quotes, frequency of visits etc 7) Accounts – Create, send and track invoices, manage payments 8) Management Information – key management and HR functions, holiday booking, absence reporting
- Microsoft Competencies are achieved through a combination of certified staff and customer references, which are reviewed annually. As you can see all our competencies can be applied to the work we do with SharePoint. As part of retaining our status we have to participate in a Customer Satisfaction survey and thanks to all of our customers that completed this survey. We achieved a Csat score of 83.33, which compared very favourable to the partner average of 67.99. SDPS is a Software Assurance packaged benefit where customers claim a voucher which is redeemed by Adepteq and Microsoft pay us to do the work.