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1
Presented to
2
Meet Our Team
Sharan Nav Tobias Tom Adam
3
Our Mandate
Review the project
Be positive in our attitude
Not looking to blame
4
The Project
SFU IT Project Review
AJ
5
Our Approach
02
Created Analysis
04
Just For You
01
Talked with Team Members
03
Spoke with External Vendors
AJ
6
Our Process
Broke Down Issues
We refined and
consolidated
issues into categories
We ranked and rated
issues by severity
Identified key areas for
improvement on these
issues
> Tom
7
7 Key Problem Areas
Risk Assessment
Schedule
Cost
Resource Volatility
and Allocation
Project
Documentation
Collaboration and
Interaction
Quality Management
8
Resource Volatility
• 4 Team Members Resigned or Retired
• Vendor Turn Over
• Lack of Engagement and Commitment
9
Resource Allocation
• Staff Underutilized
• Lack of Stakeholder Buy-in
TB
10
Project Documentation
• Documentation was not updated
• No Project Status
• Change Orders Not Approved Properly
11
Collaboration and Interaction
• DAPM in Toronto
• Collaboration with DAPM not Adequate
• SFU Failed to Provide Feedback
12
Additional Integration
Necessary
Software Didn’t Meet
Specifications In the End
Multiple Interfaces
Contact Updates to DAPM
Software
No Testing Until the End
Quality ManagementNAV
13
No Documentation
Update at All 03
Risk Cycle
DAPM Purchased 01
Tool Change Necessary 02 2 Year Overrun 04
14
Schedule
No Task AllocationWork Plan Had
Old Dates
No BaselineNo Resource
Loading
15
Cost
• No Accountability
• Changed Not Properly Approved
• Many Billable Items Not Authorized
• No Work Plan Update = No Budget
• SFU Didn’t Claim Discount
SH
16
Recommendations
17
Resource Volatility Solution
• Implement Incentive based employment
• Better Identify Project Risks
• Succession Plans
• Team Building
18
Resource Allocation Recommendation
• Assign More Resources
• Break Work Down Further
• Require Resource Feedback
• End-User on Project Steering
Committee
AJ
19
Project Documentation
Recommendation
• Update Documentation within 48 Hours
• Central Repository for Documents
20
Collaboration and Interaction
Recommendation
• Define Roles and Responsibilities
• Define Communications Plan
• Daily Meetings
• Vendors on Site Once Per Month
• Prefer Local Vendors
TO
21
Quality Recommendations
End-User
Testing Before
Completion
Engaged Project
Sponsor
Engaged PM Who
Developed Acceptance
Criteria
Test Fully
Hire 3rd Party Tester
Assign Dedicated
Testing Team
NAV
22
03Lorem
Keep Vendors
Accountable
Create and Update a
Risk Management Plan
Stay True to Original
Scope
Don’t be Afraid
to Start Over
Risk Management Recommendation
23
Schedule
Use Online Tools
Use Timesheet
Approval
Create, Enforce and
Adjust the Schedule
Assign Responsibility
Have regular status meetings!
TB
Cost Recommendations
24
Have Legal
Review Projects
Re-Review Contracts
and Suggest Updates
to Terms
Produce Cost Reports
Establish Cost
Approval Policy
Finance to Review
Bills with PM Staff
Reject Unauthorized
Billing
Implement Checklists
for Next Time
AJ
25
Starting Over
Financial Controls
Vendors
People
Schedule
Review
26
Wrap Up
Project Ran 2 Years
Over Schedule
Little Effective
Management
People Left the Project
27
All in a day’s work
Questions?
Thanks

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Final Simulation

Editor's Notes

  1. SHARAN To review the project SFU Enterprise Project Implementation and to identify areas of concern and issue recommendations for improvement We looked positively Not looking to blame
  2. SHARAN - Large Internal SFU Project from 2006 to 2009 - Goal: Select enterprise system for accounting, admin functions, facilities management - We selected 2 vendors who completed 2 years late, with partial success
  3. AJ - Our Approach - We talked with team members and reviewed project documentation - We spoke with external vendors - Created a detailed analysis of the project - Identified areas of improvement and made recommendations
  4. AJ
  5. Resource Volatility and Allocation Project Documentation Collaboration and Interaction Quality Management Risk Assessment Schedule Cost
  6. 4 SFU team members resigned or retired Vendors both experienced turnover as well Lack of engagement and commitment
  7. Staff in maintenance knew DAPMs systems and how to customize them, but they were underutilized in the project. - Key Stakeholder buy in to the project