6. 6
Our Process
Broke Down Issues
We refined and
consolidated
issues into categories
We ranked and rated
issues by severity
Identified key areas for
improvement on these
issues
> Tom
7. 7
7 Key Problem Areas
Risk Assessment
Schedule
Cost
Resource Volatility
and Allocation
Project
Documentation
Collaboration and
Interaction
Quality Management
8. 8
Resource Volatility
• 4 Team Members Resigned or Retired
• Vendor Turn Over
• Lack of Engagement and Commitment
15. 15
Cost
• No Accountability
• Changed Not Properly Approved
• Many Billable Items Not Authorized
• No Work Plan Update = No Budget
• SFU Didn’t Claim Discount
SH
17. 17
Resource Volatility Solution
• Implement Incentive based employment
• Better Identify Project Risks
• Succession Plans
• Team Building
18. 18
Resource Allocation Recommendation
• Assign More Resources
• Break Work Down Further
• Require Resource Feedback
• End-User on Project Steering
Committee
AJ
23. 23
Schedule
Use Online Tools
Use Timesheet
Approval
Create, Enforce and
Adjust the Schedule
Assign Responsibility
Have regular status meetings!
TB
24. Cost Recommendations
24
Have Legal
Review Projects
Re-Review Contracts
and Suggest Updates
to Terms
Produce Cost Reports
Establish Cost
Approval Policy
Finance to Review
Bills with PM Staff
Reject Unauthorized
Billing
Implement Checklists
for Next Time
AJ
SHARANTo review the project SFU Enterprise Project Implementation and to identify areas of concern and issue recommendations for improvement
We looked positively
Not looking to blame
SHARAN
- Large Internal SFU Project from 2006 to 2009
- Goal: Select enterprise system for accounting, admin functions, facilities management
- We selected 2 vendors who completed 2 years late, with partial success
AJ - Our Approach
- We talked with team members and reviewed project documentation
- We spoke with external vendors
- Created a detailed analysis of the project
- Identified areas of improvement and made recommendations
AJ
Resource Volatility and Allocation
Project Documentation
Collaboration and Interaction
Quality Management
Risk Assessment
Schedule
Cost
4 SFU team members resigned or retired
Vendors both experienced turnover as well
Lack of engagement and commitment
Staff in maintenance knew DAPMs systems and how to customize them, but they were underutilized in the project.
- Key Stakeholder buy in to the project