Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

The Intersection of Culture and Technology: Capturing Improvement Where it Happens

356 views

Published on

KaiNexus webinar presented by Matthew Cannistraro of J.C. Cannistraro.

In this webinar, you will learn:

Background of JC Cannistraro and the factors that led to the need for improvement software
The importance of and methods for capturing improvement where it happens
Examples of bottom-up improvement that you can learn from
The role of technology in spreading bottom-up improvement
Actionable advice for launching improvement software in your own organization

Published in: Business
  • Be the first to comment

  • Be the first to like this

The Intersection of Culture and Technology: Capturing Improvement Where it Happens

  1. 1. The Intersection of Culture and Technology: Capturing Improvement Where it Happens Mark Graban (Host) VP of Improvement & Innovation Services Mark@KaiNexus.com Matthew Cannistraro (Presenter)
  2. 2. Agenda & Logistics • Presentation (45 minutes) • Q&A (10 minutes) – Use the GoToWebinar Meeting Panel to submit a question at any time • Recording link & slides will be sent via email – Also – see the “Handouts” feature and Chat box
  3. 3. About Matthew Cannistraro Matthew Cannistraro is an Operations Analyst in the Sheet Metal Group at JC Cannistraro, a Mechanical Contracting firm located in Watertown. Matthew oversees developing and deploying a strategic approach to data collection, analysis, and distribution as a pilot program within the Sheet Metal Group. He works collaboratively to implement process improvements that are informed by data analysis and Lean principles.
  4. 4. Overview • Background of JC Cannistraro and the factors that led to the need for improvement software • How we use KaiNexus and Why we set it up that way • What kind of results are we seeing and how does technology influence results • Conclusion: What we have learned so far
  5. 5. PLUMBING HVAC PIPING SHEET METAL FIRE PROTECTION SERVICE & MAINTENANCE ENERGY INTERIORS What We Do
  6. 6. We’re a Family Business…
  7. 7. …Transformed by Technology
  8. 8. Into a Learning Organization • Year over year growth, means new faces in office • Strong use of Co-op programs (similar to internships) • Many key leadership positions filled by internal hires
  9. 9. Continuous Improvement, Round 1
  10. 10. We Ran Out of Gas 0 20 40 60 80 100 120 140 160 180 4/8/2013 5/8/2013 6/8/2013 7/8/2013 8/8/2013 9/8/2013 10/8/2013 11/8/2013 12/8/2013 1/8/2014 2/8/2014 3/8/2014 # of Adopted Improvements over Time Total
  11. 11. 5S Jumpstart
  12. 12. Too Much to Manage
  13. 13. We found KaiNexus Submission vs Completion over last 6 months
  14. 14. Key Points • Improvements occur at Gemba—the place the work occurs—so capture them there • Don’t let perfect be the enemy of good • Seemingly unique jobs can be broken into small, repeatable steps
  15. 15. AI’s and OI’s What’s the difference? Why do we use both? 3032 AI’s compared to 1287 OI’s in system
  16. 16. Flow Efficiency Work Wait Work Wait Done! Work Work Wait 100
  17. 17. Office OI #KaiNexusUC16
  18. 18. Office AIs #KaiNexusUC16
  19. 19. Field AI
  20. 20. Shop
  21. 21. Technology and Culture • It’s not just how we improve, often its what we improve • Acknowledgement • Socialization
  22. 22. What have we learned? • Define success and then design a system that will be able to support it • Routines build behavior, and most routines involve technology • Learning Organization to Improvement Culture
  23. 23. Announcements (Then Q&A)
  24. 24. Our Next Webinar "How to Coach for Creativity and Service Excellence" – Karyn Ross – Tuesday March 28, 1 PM ET • KaiNexus.com/webinars
  25. 25. Ask Us Anything! • Mark Graban & Dr. Greg Jacobson • Next Episode April 4, 1 pm ET • Register & submit questions via http://kainexus.com/webinars • Past episodes available on YouTube
  26. 26. Other Resources www.KaiNexus.com
  27. 27. Podcasts • www.KaiNexus.com/podcasts • Subscribe via: – iTunes – Google Play – Stitcher
  28. 28. Thanks! • Web: – www.kainexus.com – blog.kainexus.com • Webinars on Demand: – www.kainexus.com/webinars • Social Media: – www.twitter.com/kainexus – www.linkedin.com/company/kainexus – www.facebook.com/kainexus @MarkGraban Mark@KaiNexus.com Matthew Cannistraro matthewc@harringtonairsystems.com

×