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ICICI bank
Mobile app
UX Re-design
Why ICICI need an updated UX?
There was a redesign necessary in the user experience of the ICICI banking app.
This was considered after analysing that the users are having to navigate through
multiple menus before reaching a product/service.
Home Screen
Loans and offers is shown
right on the home screen
Services configured according
to frequently used
The system wide search can be used to search
for various services,offers and products.
The recomendations below help the user in
quickly finding the necessary items.
Accounts section displays all the accounts
linked with the bank and there is an option to
choose an account to display the respective
offers.
Credit Score can be viewed and the offers
available with respect to the current credit score
can be viewed and applied directly
Similarly, There is a services screen where all
the services are easily accessible
There is also a watch interface which simplifies the payment experience
Thank you
Achin Gupta
Innovations Head
Design and Development

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ICICI Bank - A UX Case Study

  • 2.
  • 3. Why ICICI need an updated UX? There was a redesign necessary in the user experience of the ICICI banking app. This was considered after analysing that the users are having to navigate through multiple menus before reaching a product/service.
  • 4. Home Screen Loans and offers is shown right on the home screen Services configured according to frequently used
  • 5. The system wide search can be used to search for various services,offers and products. The recomendations below help the user in quickly finding the necessary items.
  • 6. Accounts section displays all the accounts linked with the bank and there is an option to choose an account to display the respective offers.
  • 7. Credit Score can be viewed and the offers available with respect to the current credit score can be viewed and applied directly
  • 8. Similarly, There is a services screen where all the services are easily accessible
  • 9. There is also a watch interface which simplifies the payment experience
  • 10. Thank you Achin Gupta Innovations Head Design and Development