5. 5
ScrumMaster
To recognize the
delivery framework
Development
Team
To understand the
software work
Partnership and
Analysis Team
To understand project
intake process
User Acceptance
Testing
To validate the
business needs
Quality
Assurance
To ensure the quality
of the work
The Discovery Process
IT Business Applications Team
6. 6
The Approach – Understanding our Process
Identified process
constraint
8. 8
New Status Values
Status Values
Type Sprint Candidate
Business
Grooming
Technical Review QA Review
Sprint
Ready
Open In Progress
*QA
Ready
*QA In
Progress
*Dev QA
Rework
*QA
Retest
*QA
Complete
*Pending
UAT
*UAT
Ready
*UAT in
Progress
*Dev
UAT
Rework
*UAT
Retest
*UAT
Complete
*Pending
Business
Approval
*Ready
to
Deploy
*Post
deployment
Review
Closed
User Story X X X X X X X X X X X X X X X X X X X X X X
QA Test
Ticket
X X X
QA Bug X X X
--------->
UAT Ticket X X X X
UAT Bug X X X
--------->
New QA Board With these
status’
Ensures the
Business has
approved work
before
deployment
New UAT Board with
these status values
Increases visibility &
understanding of the
Quality Assurance
work status
Validates User Acceptance
Testing is underway and
increases visibility of the
User Acceptance Testing
work status
Effortless transitions
that automatically
flow work to the next
group
*Blue text
represents the new
status values
User Story
10. 10
The Opportunity
Increased end-to-end
Visibility
Increase from nearly 0% to
100% with proactive alerts.
Improved productivity
through automation
Will save 20 minutes per
ticket, & 17 hours per week
of administrative overhead
Increased scalability for
SAP Integration
Team will be able to
manage the inevitable influx
of SAP integration work
11. 11
Elena Donio -
My Concur Experience
“We win as a team – bolster up the person next to you. Always
ask for more, and have a big summer”
Editor's Notes
These three words were how I revolved my approach for the work that I was brought in to do.
Relating what the IT Business Applications team is doing with the company goals
Here is what I was brought in to do
QA – Quality Assurance / UAT – User acceptance testing
Lay out work – here is where we found the problems
Everything needs to link back to the two problem statements
I interviewed all of these business functions – Had comprehensive conversations regarding the processes of each group
We identified areas where we could improve to help accelerate this business function and deliver more to our business functions
Current Development process in IT
Mapped out the entire process and identified the constraints
Show where the gaps are
9 Status values now
Introduce the user story to have the audience follow
Color code the new status values
14 new status values
What did I do?
