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iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010
iRelate 23 november 2010

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Editor's Notes

  1. iRelate is gestart in 2007 en is onderdeel van de Cronos groep die sinds 1991 actief is in Belgie en Nederland. We hebben een uitgebreid CRM competence Center met meerdere leading CRM oplossingen Exclusieve focus op Microsoft dynamics CRM. Daarin hebben we met een team van een 25 MS CRM consultants onze sporen verdiend bij meer dan 150 implementaties.
  2. Customer relationship management (CRM) is de verzameling van processen en systemen die gefocust zijn op het onderhouden van winstgevende lange termijnrelaties met uw klanten. Eigenlijk handelt het over het creëren van klantenintimiteit door het weten wat de klant eigenlijk werkelijk apprecieert. Dit vraagt een omschakeling van een productgerichte naar een klantgerichte marktvisie. Inderdaad, door de stijgende concurrentie en versnellende veranderingen in de markt dalen de prijzen, verminderen marges en daalt de klantloyaliteit. Daarvoor zoeken bedrijven naar manieren om hun klanten tevreden te houden en trachten ze de lifetimevalue van de klant te maximaliseren. Ten einde dit te bereiken focussen bedrijven zich op klantenbehoud en klantenaanwinst.
  3. Theater in Amsterdam Joop van den Ende Foundantion Rijke traditie : Wim Kan, Wim Sonneveld en Freek De Jonge Gans opnieuw opgebouwd 1500 plaatsen Naast Theater ook Grand Cafe
  4. Systemen: excel, eigen mail, oude servicedesksysteem waarmee ook weer andere registraties werden gedaan, Exact, website. Dit is bijna allemaal door te XRM-en aan elkaar geknoopt