apidays LIVE Hong Kong 2021 - API Ecosystem & Data Interchange August 25 & 26, 2021 DevOps is Dead Jason Esli, Solutions Consultant at New Relic

1. ©2008–20 New Relic, Inc. All rights reserved
DevOps is Dead
Jason Esli
August 26, 2021

2. ©2008–21 New Relic, Inc. All rights reserved
A Eulogy to DevOps
2
Dear DevOps,
You brought two teams that never saw eye to eye together.
You increased efficiency, even by up to 3,000x.
You helped change how software is made and delivered.
You showed us the true meaning of collaboration.
However all good things had to come to and end, you may be
gone, but the spirit of your collaboration and efficiency lasts
forever.
You won't be forgotten.

3. ©2008–21 New Relic, Inc. All rights reserved
The life of DevOps
Source: DevOpsDays

4. ©2008–21 New Relic, Inc. All rights reserved
Why DevOps is Dead
- All teams need to collaborate to realise efficiency, not just Dev and Ops.
- DevOps sometimes conflicts with other parts of the business.
- Because of conflicts DevOps evolved into BizDevOps or DevSecOps to accommodate
another part of the business.
- What happens when every department comes together?
BizDevSecOpsMarSalesHrFin….?

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Oh no, what do we do now?

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The Future is Collaboration
6
In the spirit of DevOps, companies are realising
that collaboration between previously siloed
teams unlocks hidden value.
Dev
UX
Biz
Security
HR
Marketing
Ops

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Collaboration Involving Customers
DevEx by LinkedIn
- NoOps = Operations are Automated
- “Innovation in Silos is Not Innovation”
- Customer feedback directly sent to
Developers
https://www.linkedin.com/pulse/devops-dead-denis-canty

8. ©2008–21 New Relic, Inc. All rights reserved
Want To Start Collaborating?
Lunch Factor
- How many people do you need to take out to
lunch?
Zoom Factor
- How many Zoom calls do you need to start
collaborating?
Jason Esli
Gene Kim

9. ©2008–21 New Relic, Inc. All rights reserved
Collaboration to Improve Customer Experience
How
1. Incentivise Seniors at stores to use Digital
Platforms in store (e.g. $50 voucher if you
try to do it on a Desktop or Mobile App in
store)
2. Staff in store to observe and report UX
issues after each session is over in a form
(activated via custom UTM link)
3. See the full picture in New Relic
Dashboards, drill down to identify customer
experience issues and see replays with one
link to Quantum Metric.
https://store.com.sgt?UTM=Store-UX-Test
Optimizely’s A/B or
Multivariable Testing test ID’s
in control and variant groups
are captured by New Relic so
that performance of each test
version of a website can be
tracked.
Feedback and NPS score from
staff and customers are
recorded after each in store
session and also saved in
New Relic using Custom
Attributes.
All images copyright of their respective owners
Sessions that receive poor
NPS scores or encounter
errors can be identified and
replayed in Quantum Metric.
Adobe Analytics (AA) cohort
analysis, UTM tracking data
and other analytics can be
captured and recorded in
New Relic on a per session
basis.
Back end
performance issues
and errors in
MuleSoft or other
downstream services
are identified and
recorded in New
Relic.

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Collaboration Process
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Identify Pains
Identify KPI’s & OKR’s
Collaborative Design
Thinking Workshops
Involving Multiple Teams.
Validate Outcomes

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Effective Outcomes
11

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Want to learn more?

13. Thank You
©2008–20 New Relic, Inc. All rights reserved
jesli@newrelic.com
@jasonesli
https://www.linkedin.com/in/jasonesli/