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Wild Apricot Client Survey December 2008

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Wild Apricot
Wild Apricot

This document summarizes the results of 4 client surveys conducted between January 2009 and December 2008 by Wild Apricot to understand client satisfaction as the company scaled up its user base by a factor of 10 over 18 months. The surveys found that while the likelihood clients would recommend Wild Apricot to others remained at a decent level, there was still room for growth. Clients were generally satisfied but novice users required more support as the company continued to scale rapidly to meet demand.

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Wild Apricot client survey summary - prepared in January 2009 ,[object Object],[object Object]
1. How likely is it that you would recommend us to your friends or colleagues?
Client survey December 2008 (6 point scale used for this slide and onward) ,[object Object]
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Client survey December 2008 ,[object Object]
Client survey December 2008 Not too bad - but to scale we need to make novice users happy - lots of work to be done yet.

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Wild Apricot Client Survey December 2008

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  • 2. 1. How likely is it that you would recommend us to your friends or colleagues?
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  • 5.
  • 6.
  • 7. Client survey December 2008 Not too bad - but to scale we need to make novice users happy - lots of work to be done yet.