1. DATA SHEET
Increase Customer Satisfaction
NetAgent Inbound Email
If you market to your customers through email, it makes sense that
your customers should be able to interact with you through email
PRICING:
too. Differentiate your company from competitors by responding to
inbound inquiries promptly and professionally every time. Please contact
sales@whatcounts.com
Over the last decade we have helped leading organizations reduce costs and for a custom quote.
increase customer satisfaction using inbound email management best practices.
With WhatCounts’ NetAgent inbound email solution; you’re able to solve your email
customer service problem by automatically routing inbound customer email
inquiries to the right place quickly and efficiently.
NetAgent Features:
 SaaS based (browser based) inbound messaging platform with artificial
intelligence that reads text and routes to a series of bins or folders
 Automatically route messages to specific departments or people based on
defined keywords WHATCOUNTS, Inc.
 Can accept multiple input sources 3630 Peachtree Rd.
o Web forms Suite 900
o Replies to email campaigns Atlanta, GA 30326
o Auto-response optional
 Ability to reply from within the platform’s dual pane view sales@whatcounts.com
 Robust reporting based on category, for example: www.whatcounts.com
o Average response time
o Average number of contacts by category 1.866.804.0076
o Reporting by agent
o Reporting by category
o Online chat available
o Ability to transfer/escalate tickets
Set Up Process:
© 2011 WhatCounts, Inc. | Inbound Email — Increase Customer Satisfaction