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Accelerate Your Business Now Download accelerator packs at http://www.codeplex.com/crmaccelerators Accelerators for Microsoft Dynamics CRM 4.0 are released at no cost. Review the licensing implications for each accelerator (e.g. if you implement the portals then you will require an external connector license). Documentation will be provided with each accelerator discussing specific licensing requirements. Work with your partner to fit to your business
The Event Management Accelerator is a new set of capabilities based on the Portal Integration Accelerator
That allows organizations to seamlessly set up, manage and optimize events
And then effortlessly track all responses and leads from those events to maximize revenue opportunities.
Accelerate Your Business With Event Management Optimize event strategy and investment priorities Drive new leads and maximize event revenue opportunities Reduce event costs by automating manual tasks Attain end-to-end visibility throughout event lifecycle Understand event ROI to improve decision-making
Functional Overview Plan Easily plan, execute, and review events Effortlessly manage invitations, registrations and attendance Adeptly track venue, presenters and target audience Seamlessly track responses and leads in one central repository Measure Analysis &Reports Planning& Budgeting Responses & Attendance Registration & Data Capture Register Execute Track Communications and Workflow
Real-time registration, cancellation and attendance counts
Event Analysis and Optimization Robust Reporting and Analysis Key Points
Multitude of out-of-box event reports
Easy delta analysis against registrations, attendance and cancellations
Revenue tracking and ROI analysis enable event optimization
eService Accelerator Summary The TheeService Accelerator provides a self-service portal, fully integrated into Microsoft Dynamics® CRM customer service, so your customers can view and edit their personal information, open a service case, search for a solution, and schedule services in a time frame that meets their needs and at their convenience.
Accelerate Your Business With eService Increase customer satisfaction for those customers who want self-service capabilities Improve customer service levels while reducing costs Increase customer loyalty by accelerating issue resolution and scheduling efforts Understand customer preferences and costs across all communication channels
A central repository for partner related information.
A solution that allows companies to better track, manage and leverage their partners (primarily sales partners).
A solution (portal) that allows partners to effectively engage with the company via an interactive portal framework.
Accelerate Your Business with PRM More effectively capitalize on partner revenue opportunities Reduce partner management costs by automating manual tasks More accurately forecast and measure partner performance Increase partner loyalty by improving “ease of doing business”
PRM Accelerator Functional Overview Understand Measure Holistically track and manage partners Leverages Portal Integration Accelerator Effectively allocate leads and jointly sell with partners Better measure performance of partners Partner Details and Skill Sets Analysis &Reports Deal Reg. & Joint Selling Segmentation and Queries Segment Enable Sell Portal Features and Training
Understand Your Partners Have Complete Partner Details at Your Fingertips Key Points
Full partner account and contact details
Detailed information on skills, training and resources
Robust custom report and ad-hoc analysis capabilities
Growing Importance of Social Networking Surging Growth of Social Networking The Importance of Connecting with the Social Customer Adam Sarner, Gartner analyst, contends that in social networking, “CRM is where you are going to see the ROI in the business model as opposed to anywhere else. It’s all about connecting and engaging in new ways with customers.”
Over 8 million Twitter users and fastest growing online site
Social Networking Accelerator Summary The TheSocial Networking Accelerator allows organizations to better track and leverage online conversations and data. The first such Social Networking Accelerator, allows organizations to initiate and track Twitter conversations from within Microsoft Dynamics CRM, apply them to meaningful business scenarios and identify key trends and patterns that impact their business.
Accelerate Your Business with Social Networking Effectively connect with the “Social Customer” Identify online conversations that impact your business Enrich and enhance existing customer data with online relevancy More effectively capitalize on online revenue opportunities Track market reaction and identify key trends
Social Networking Accelerator Functional Overview Monitor Analyze Proactively monitor relevant online conversations Enrich your customer data with online profiles Take advantage of real-time opportunities Identify key trends and insights Online Conversations Reactions and Trends To Contact, Leads and Cases With the Social Customer Interact Rate Convert Resonance and Influence