DP World Internal Communications                                                                                          ...
2                                                                         CEO’s MESSAGECEO’s messageA major factor in the ...
THE NEWS CHANNEL                                                                                            3DP Worldexpan...
4                                                                          THE NEWS CHANNELConstruction begins onCallao te...
IN FOCUS                                                                                                       5The Herita...
6                                                       SAFETY AND ENVIRONMENT MATTERSA message from GlobalSafety and Envi...
SAFETY AND ENVIRONMENT MATTERS                                   7  World Environment Day    SCO Region    Mundra Internat...
8                                                                   AROUND DP WORLDEveryone is in ‘Customer Service’Custom...
AROUND DP WORLD                                                                                                    9 Longe...
10                                                                                                IN FOCUS The Finance Dep...
COMMUNITY CONNEXIONS                                                                                                      ...
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Dp world.com connexions issue 9

  1. 1. DP World Internal Communications Issue 9 | July 2008Pioneering security – FRONT PAGE Pioneering Security - DP World leads the wayDP World leads the way PAGE TWO CEO’s Message DP World holds AGM for 2007 becomes the only global marine terminal operator to achieve ISO 28000 and C-TPAT certification simultaneously. PAGE THREE “C-TPAT membership includes all DP THE NEWS CHANNEL World terminals and will also include new DP World expands into Spain or future DP World terminals where DP P&O Maritime Services launches World corporate security standards are operations in UAE implemented.” New identity at Southampton Certification was achieved after US PAGE FOUR Customs selected three of our terminals in Asia for a rigorous validation process – at THE NEWS CHANNEL Nhava Sheva, India; Surabaya, Indonesia Construction begins on Callao terminal and Manila, Philippines. in Peru 100% ownership of DP World Chennai “All three terminals put in extraordinary First step taken to establish new port efforts to meet the high validation in the Red Sea standards required in the time available,” David said. “It’s a very positive reflection PAGE FIVE on the professionalism, competence and co-operation of our business units and their The Heritage Collection management teams.” PAGE SIX Commending the efforts of theDavid Fairnie (right) receiving the certificate from Mario Mancuso (centre), Under Secretary of Commerce for Industry and Security. terminals DP World’s Senior Vice President SAFETY AND ENVIRONMENT MATTERSAlso seen in the picture is Paul Sutphin (left), Consul General of the Consulate General of the United States of America. Global Operations and Engineering, Arif Al A message from Global Safety and Dehail said, “I would like to congratulate EnvironmentD P World’s strong focus on security CEO Mohammed Sharaf said, “Achieving all involved in achieving this valuable More focus on the environment has been endorsed by the US C-TPAT certification marks our commitment certification and encourage sustained A pro-active approach to safe driving Government in recognition that and contribution to securing the global efforts to ensure DP World continues tois a world first for an international supply chain and ensuring continued free be innovative and forward thinking in all PAGE SEVENport operator and a significant flow of international trade.” areas of maritime operations.”advantage for our customers. SAFETY AND ENVIRONMENT MATTERS Commenting on the certification, David World Environment Day DP World is now certified as a member Fairnie, Director of Security for DP World, No to Nicotineof the important US Customs and Border said certification was primarily based on DP “Achieving C-TPATPatrol’s Customs-Trade Partnership against World’s commitment to ISO 28000 standards, PAGE EIGHTTerrorism (C-TPAT) initiative. This US an independently audited, international certificationGovernment-to-Industry joint effort aims security management system for securing marks our commitment and AROUND DP WORLDto improve supply chain security and at the the global supply chain. DP World was also Everyone is in ‘Customer Service’same time speed up processing of shipments the first global maritime terminal operator contribution to securing the DP World’s largest investment in the UKbetween those involved in the initiative. to achieve ISO 28000 certification and now global supply chain and takes off ensuring continued free PAGE NINE ISO 28000: 2007 and 2008 C-TPAT flow of international trade” AROUND DP WORLD Longest vessel visits DP World Jebel Ali Terminals certified: • The process undertaken to allow Alert and responsive seamanship • Head office, Jebel Ali, Pusan, us to achieve C-TPAT membership DP World is further involved in the US The new internal communications brand Antwerp, Le Havre, Djibouti, validates all our terminals. Government’s Container Security Initiative Vancouver, Caucedo, Tilbury and • Membership is based on DP World’s (CSI), which sees US customs officers PAGE TEN Southampton commitment to monitoring our based in 14 DP World terminals to inspect International Ship and Port Facility containers bound for the US. In addition, IN FOCUS Terminals currently in the process of Security code (ISPS) compliance, and DP World is taking the lead in the The Finance Department implementing: the ongoing roll out of ISO 28000 most recent public/private initiative to • All five terminals in Australia and security certification. develop and adopt container scanning and PAGE ELEVEN New Zealand Region • Going forward, a C-TPAT team will tracking technology, participating in the • Three terminals in Subcontinent undertake sample validation of our Secure Freight Initiative (SFI) pilot with the COMMUNITY CONNEXIONS Region terminals from time to time as part US Government. DP World’s terminal in DP World’s UAE region marks • DP World Dakar of ongoing membership Southampton, UK, and in Karachi, Pakistan International Thalassemia Day • DP World Constanta are two of the three pilot locations One Baht for every TEU moved currently rolling out scanning for nuclear DP World attends to children in need and radioactive materials. Children with special needs get vaulable support DP World The Heritage New internal PAGE TWELVE expands Collection communications Editor’s comments My DP World: Khalid Salim Al Alawi into Spain brand Latest awards Senior Management role changes Page 3 Page 5 Page 9
  2. 2. 2 CEO’s MESSAGECEO’s messageA major factor in the success of ourcompany is communication – internallywithin regions, across regions andbetween functions, and externally withour customers and business partnersW e enter the third quarter of the with communication as a “nice to have” year as financial and economic if we have the time. However, this loses commentators around the world sight of the big picture. We need todebate recession – is the world in one, communicate more not less – and weis it just the US, how long will it last, need to make time to do so. If everyonehow deep will it go? Our response to the is clear about both their individualobviously uncertain business environment objectives and the wider objectives of themust be to concentrate on doing what company, then it becomes easy to pullwe do best – providing efficient, quality together and achieve those objectivesservices that add value to customers and as a team. And the more we talk withsustain profitability for the company. customers, the more able we are to respond to them and continue to provide A major factor in the success of our excellent service.company is communication – internallywithin regions, across regions and We have already achieved outstandingbetween functions, and externally with results for 2007. To build on that success,our customers and business partners. It we need to keep the channels of Two-way communication externally With the world going through aallows best practise to be shared, fosters communication open – both listening and is also vital. We need to actively engage period of consolidation and marketsa common approach to customers and talking. By doing so inside the company, with our customers, not only to hear shifting in unpredictable ways, effectivebusiness partners, ensures a common we learn from each other and stimulate any concerns they may have, but also communication will help us sustainvision of our strategic direction and, ideas that will benefit both the company to better understand their plans for the profitability and continue to grow.importantly, it helps us understand our and customers. Managers should be future.customers’ needs. talking with their teams regularly, explaining our strategy and direction and Good communication also opens the Mohammed Sharaf It is tempting in a climate like this to thinking together about new innovations door to exploring new opportunitiesraise the drawbridge and concentrate on and potential new opportunities for with potential business partners, which Editors note: See also news on internalour own particular area of the business, growth. contributes to our expansion. communications branding, Page 9DP World holds AGM for 2007D P World held its first Annual General impacted as are other global companies that our 2007 financial results, reporting an the growth of container cargo in the faster Meeting (AGM) in Dubai on 29th May outstanding profit growth of 52%, which is growing economies of the emerging markets. this year. The AGM reviewed the way ahead of market expectations, showscompany’s performance for the full year “Actively managing our that we are a strong business.” “Going forward, actively managing our2007 – its first as a publicly listed company. portfolio of businesses portfolio of businesses and services will Explaining the results and future priorities, continue to be crucial to our efforts to growChairman of DP World Sultan Ahmed and products will continue CEO Mohammed Sharaf added, “As reported profitably,” he affirmed.Bin Sulayem emphasised the strength of to be a crucial part of our in April, 2007 was a year of a great manythe company saying, “Our share price achievements for DP World. These excellent The Annual General Meeting approvedperformance has been disappointing; efforts to grow profitably” results were driven by DP World’s well the proposal by the Board of Directorsglobal financial markets have been very positioned global portfolio which benefits from for a dividend of 1.33 cents per share. Tenvolatile and as a global company, we are when markets fall. However, we believe the strong Asia to European trade routes and resolutions put to the AGM were passed.The first Annual General Meeting in DubaiConnexions Issue 9 | July 2008
  3. 3. THE NEWS CHANNEL 3DP Worldexpands into SpainL ying on the western border of addition to DP World’s global portfolio Europe, Spain becomes the 24th with considerable growth potential. We country and 44th marine terminal are looking forward to building a closerin DP World’s global portfolio. relationship with Spain to serve customers across the region as well as increasing the trade between the Middle East and“Operating the port in southern Europe.” Tarragona will allow Tarragona Port, which handles 100% origin and destination cargo, is located on us to provide further, the Mediterranean coast near Barcelona, serving northern and central Spain and quality services for has great capability for increasing trade between the two regions. our customers in the CEO Mohammed Sharaf said, Mediterranean” “Tarragona is very well-placed to service a FAST FACTS large market; the city has recently attracted investment from major multi-national DP World recently acquired a 60 distributors, attracted by its established • Very good maritime access and deep water facility for main line callsper cent stake in Contarsa Sociedad de infrastructure links. Operating the port in • Direct road and rail access to Barcelona and Madrid, with rail access on-terminalEstiba SA, the exclusive concessionaire Tarragona will allow us to provide further, • Less congestion than city centre ports such as Barcelona or Valencia - resulting in afor Tarragona Container Port Terminal quality services for our customers in the cost competitive alternativein Spain.Commenting on the acquisition, Mediterranean and create an efficient, • Major multi-national distribution centres located nearby (e.g. Ikea’s IberianDP World’s Chairman Sultan Ahmed Bin modern gateway for this rapidly growing distribution hub)Sulayem said, “Tarragona is an exciting region.”P&O Maritime New identity atServices launchesoperations in UAE SouthamptonDP World and P&O Maritime Services, partnering to build on improved efficiency and service levelsI n a promising new expansion, DP Andrew King, Managing Director World subsidiary P&O Maritime Services of P&OMS, said, “We are delighted to (P&OMS) has moved into the Middle have the opportunity to support DPEast, supporting DP World’s flagship World and its customers in the UAE. ThisJebel Ali terminal and the UAE region. partnership is in line with our on-going strategy of pursuing profitable expansion opportunities in high growth markets. “We are pleased to be As DP World expands at Jebel Ali and throughout the Middle East region, we able to use P&OMS’ expect to grow with it.”global experience to the Mohammed Al Muallem, Senior Vicebenefit of our customers President and Managing Director for DP World’s UAE region said, “We are The branding will be rolled out and our business” pleased to be able to use P&OMS’ global experience to the benefit of our customers progressively across the whole terminal. and our business. With the rapid expansion S at Jebel Ali, P&OMS will play a vital part outhampton Container Terminals a worldwide group of marine container Australia-based P&OMS is a specialist in the support we provide our customers, Ltd. takes on its new identity as DP terminals with a wealth of operationalvessel fleet manager, owner and operator, bringing significant efficiency and service World Southampton. The branding expertise, industry knowledge andworking in markets from Ireland to the level gains to our operations.” (pictured above) will be rolled out relationships”.Southern Ocean. In Dubai, P&OMS will progressively across the whole terminal.manage more than 20 vessels including P&OMS will build on the existing DP Two new super post-panamax cranes,tug boats, pilot boats and line boats, World maritime operations, ensuring Managing Director, Campbell Mason which are currently under constructionas well as other maritime operations in the maintenance and evolution of safety said, “We are confident that in adopting on the terminal, will be among the firstthe UAE region, both in-harbour and standards, staff training and improved this strong global brand, there will be pieces of equipment to be branded withoffshore. utilisation of marine assets. a clear association that we are part of the new logo. Connexions Issue 9 | July 2008
  4. 4. 4 THE NEWS CHANNELConstruction begins onCallao terminal in PeruThe development will also see improvements to port related infrastructure including landaccess, widening of the port’s sea entrance, navigation aids, security and protection systems.T he Chairman of DP World, Sultan Ahmed 30-year concession to build and operate the Bin Sulayem, and the President of new terminal. The first phase of the project Peru, Alan Garcia, marked the official will see over US$300 million invested inlaunch of the construction of the new DP two berths comprising 650 metres of quayWorld Callao terminal this spring with an line and 21.5 hectares of yard, capable ofon-site foundation stone laying ceremony. handling 8000 TEU capacity vessels. It is expected the first phase will be operational in the second quarter of 2010. Further “We are pleased to be able development will be phased in in-line with to share our expertise and demand, with total capacity projected to reach around 1.3 million TEU. look forward to investing over the long term in At the ceremony in Callao, Mr Bin Sulayem said, “This is a significant milestone Callao and in Peru.” for this important project. We look forward to its completion and contributing to the The early morning event, covered live growth of this facility and Peru as both a keyby local TV, underlined the partnership and transshipment hub and gateway port for thecommitment of DP World in the construction of west coast of South America. We are pleasedinfrastructure in this rapidly growing economy. to be able to share our expertise and look forward to investing over the long term in Peru’s Minister of Transport Verónica Callao and in Peru.”Zavala and senior DP World officials alsoattended the ceremony at the site of the The development will also seenew terminal in the Muelle Sur area of Callao improvements to port related infrastructurePort, near the country’s capital, Lima. including land access, widening of the port’s President Alan Garcia and Mr. Sultan Ahmed Bin Sulayem beside the commemorative plate. Also attending are Mr. Anil Wats sea entrance, navigation aids, security and Chief Operating Officer, DP World; Mr. Maciek Kwiatkowski, General Manager DP World Callao and Mr. Klaus Burger of In June 2006, DP World was awarded a protection systems. Unimar Group of Companies First step taken to establish new port in the Red SeaDP World Chennai by night100% ownership of Delegates at the signing ceremonyDP World Chennai I n a significant first step, DP World and Emaar, The Economic City (Emaar. E.C), have signed a Memorandum of Understanding (MoU) with regards The MoU allows the partners to work together to further explore details of the proposed port development.D P World has moved to 100% CEO of DP World Chennai Ennarasu to developing and operating the The KAEC port aims to leverage its ownership of DP World Chennai Karunesan said, “The move to 100% port of King Abdullah Economic strategic location on one of the most in Southern India, buying City (KAEC) in Saudi Arabia. important sea routes between the Eastout its partners in the facility. and West, and will be integrated with the “The company remains The port will be one of the key Industrial Zone and logistics hub to provide Chennai Container Terminal Pvt. Ltd- committed to realising components of the 168 million square seamless logistics operation within KAECChettinad Logistics had a 20% stake and metre KAEC development, being built that will further promote regional trade.Jakari Group 5%. the objective of under the auspices of the Saudi Arabian DP World Senior Vice President and expansion of the General Investment Authority (SAGIA). Emaar E.C. is a subsidiary of Dubai-based Sultan Ahmed Bin Sulayem, Chairman of Dubai World and DP World said, “WeManaging Director of the Subcontinent region terminal in the property development company, Emaar. are pleased to be involved in this excitingGanesh Raj said, “We value the long relationship project and welcome the opportunity towith both partners and the company remains near future.” A multipurpose cargo terminal is bring our expertise in developing andcommitted to realising the objective of scheduled to be operational by the end operating ports globally to this pioneeringexpanding the terminal in the near future.” ownership reflects DP World’s great of 2010 and a 1.6 million TEU container development. We look forward to working commitment and belief in the terminal’s terminal by mid-2011. Eventually, the port with Emaar E.C and SAGIA to explore the DP World’s focus on developing its future and in its employees. We are proud is expected to have capacity to handle next steps in creating a KAEC port of theterminal business in Chennai is in response to to be part of DP World’s global network of around 20 million TEU, making it one of the highest international standards, connectedthe strong growth trend in South Indian trade. container terminals.” top 10 ports in the world. to markets around the world.”Connexions Issue 9 | July 2008
  5. 5. IN FOCUS 5The Heritage CollectionWhilst most of us at DP World concern ourselves with the present and future, there isone small specialised team in the DP World Europe & Russia office who dedicate theirtime to the preservation of the past. Susie Cox heads the team as Art Curator.By Susie Cox W hen DP World acquired P&O in 2005, the £3.9 billion deal brought with it a rare slice of maritime history in the form of the P&O Heritage Collection. P&O is as old as seagoing steamships andits story weaves like a thread through thehistory of the British Empire. This importantcollection comprises over 10,000 individualitems which vary in type and scale from largeand imposing oil paintings to small delicateartefacts from P&O ships of years gone by. DP World Europe and Russia regional office in London won a ‘Swallow’, 1788, the oldest painting in the collection national award for “Best Corporate Collection” As one would expect of a maritimecollection, there are numerous ship The Heritage Collection constantly collection won the company a national Photographs are delicate structures,portraits and ship models together with an serves to remind us how much has changed award for “Best Corporate Collection” and products of numerous and complexenviable collection of travel posters and in travel and trade by sea. In recent years runner up in the category of “Outstanding chemical reactions. These same reactionsadvertising material charting the social the collection has been augmented with Contribution to Art in the Work Place”. eventually become destructive agents ashistory of passenger shipping from early acquisitions of contemporary art from We were thrilled to win the award which chemical bonds weaken; accelerated byemigration right through to cruising. artists working in India and the UK. recognised both the strength of the variations in temperature, humidity and collection and the Company’s commitment light. A photograph, even one only a few Other highlights include a solid silver Caring For The Collection to displaying and preserving it. decades old, could be more fragile than adinner service presented to P&O’s founding Today DP World is proudly preserving this 300 year old painting.father, Arthur Anderson, in lieu of his rare collection and safeguarding it for future The Teamshare of the company’s profits for 1855 generations. The Heritage team is busier than ever The photographic collection is a uniqueand a Victoria Cross medal, or ‘VC’ as it with projects in the UK and Dubai. Beth and wonderful resource which dates fromis more commonly known. The VC is the One of the great challenges in preserving Ellis, Assistant Curator, Cori Convertito- 1880’s right up to the present day andhighest commendation for bravery and was the heritage is negotiating a compromise Farrar and a small group of conservators includes over 8,000 items, ranging from glassawarded to Captain Archibald Bisset Smith between the very specific environmental are currently working on various plate negatives to gelatin and digital prints.posthumously in recognition of the defence conditions required for the safe preservation cataloguing and conservation projectsmounted by him to save his sinking ship of the collection and the very different including working with Nakheel at the The specialist conservators, who areOTAKI from her German attacker in 1917. requirements of a normal working office. early stages of the design and planning for all graduates or current students of the new DP World offices in Dubai World Camberwell College in London, are working The diversity of the collection never Whilst museums are able to protect Tower. on the project to scan, catalogue, assess,ceases to amaze me. Every piece has a their objects in darkened, environmentally clean and re-house the photographicstory to tell. Although the foundation of controlled rooms we have to work to In addition, our specialist experience in collection using museum quality materialsthe P&O company dates back to the 1830’s, minimise the impact of the damaging maritime heritage is proving useful to other designed for long-term storage.the oldest work in the collection was painted effects of light and fluctuations in companies in the group. We are heavilyin 1788, by the celebrated marine artist temperature and humidity. How the involved in the QE2 project where heritage The scanning and digitisation processThomas Luny (1759 -1837) and depicts collection is displayed is crucial for a and the on-board collection are immensely will allow this historic collection to be madethe East India Company’s fast sailing ship number of reasons. important in the redevelopment. available to a much wider audience andSWALLOW (in three positions) off the underlines DP World’s commitment to greaterEnglish Coast. Where possible we like to work with the Photographic Collection accessibility to the Heritage Collection. architects or interior designers at the outset In the last year, the scope of the collection From the earliest beginnings, the of any office refit or new building project has expanded to include the historic Archive, We still have much work to do tocollection grew with the company, to make sure the art is both properly Film and Photographic collections following achieve this, but we are striving to bringgradually incorporating the heritage of integrated and protected. the retirement of the Archivist and Historian, the Heritage collection to employees,the various shipping lines P&O acquired Stephen Rabson, after 35 years. Each wherever they are in the world, in theand creating what is today a unique At the DP World Europe & Russia collection has its own particular challenges form of a dynamic and interactive virtualrepresentation of British and international Regional Office, the results speak for in terms of care and preservation and none museum that keeps our past proudly in ourshipping across two centuries. themselves. In 2006 the display of the more so than the Photographic Collection. present and our future.Brittania coaling at night Cataloguing and examining film condition Connexions Issue 9 | July 2008
  6. 6. 6 SAFETY AND ENVIRONMENT MATTERSA message from GlobalSafety and EnvironmentO ver the past few months, a number any further exposure and share key ‘Every effort counts’. Based on these of improvement have occurred learnings around the group. Whilst the two messages we look forward to your with DP World to further assist and previous paper based system served children’s participation and hope to receivepromote our global efforts in eliminating the organisation well in highlighting their creative safety and environmentalfatalities, reducing incident rates and critical incidents it had limited scope of slogans along with the drawings.promoting a sustainable environment. Our application in other area’s and on thatapproach include the following: basis we are pleased to release a web S&E Awards based critical incident reporting system. This month saw the launch of the AnnualFatal Risk Standards New additions to the CIR reporting Safety and Environmental awards, whichAs part of DP World’s commitment to system include a section for the business is an excellent opportunity to raise thesafety, our CEO Mohammed Sharaf has to analyse trends and track closed out profile of S&E by showcasing significantlaunched the ‘Fatal Risk Standards’. of recommendations. As with any new efforts being made throughout theThese standards have been developed application, it is critical that we have business to improve safety andto guide our business units in managing senior managers buy in to ensure that environmental performance, as wellfatality potential risks the system is embedded at each facility to demonstrate to industry and other within DP World. stakeholders DP World commitmentSupplementing the release of Fatal Risk to driving change. With DP World’sStandards, and to further assist the Safety Drawing Competition continued focus on the environment webusiness units in managing compliance In 2007, DP World received many are looking forward to seeing a numberwith the standards, GSE has launched drawings from our staff’s children of nominations under the category ofa web-based gap analysis tool as well promoting the message of safety and the the ‘Green Challenge Award’. The ‘Safety Excellence Award’ will be given toas a number of posters which can be environment at the workplace, and some the winning safety initiative or initiatives.downloaded from the GSE Website on were selected for the corporate wall The ‘Outstanding Safety Leadership 11th September 2008 is the closing datewww.dpworld.com/gse calendars and desk planners. DP World Award’ seeks nominations of individuals for both the drawing competition and the has now once again launched the 2008 who have demonstrated outstanding S&E Awards nomination.Critical Incident Report Systems Children’s drawing competition. leadership in the area of safetyNotification and investigation of management. We encourage managersincidents is a critical part of any safety This year’s theme focuses on the safety and S&E committee members tomanagement system to ensure as an message ‘The day does not end till you nominate people who they believe are Martin Andersonorganisation we are able to mitigate are home’ and the environment message leading a change in safety culture. Director, Global Safety and EnvironmentMore focuson theenvironment Participants at the safe driving training session A pro-active A total of 32 participants comprising of contracted staff and employees attended approach to the training. TOPICS COVERED IN THE TRAINING safe driving • Importance of mental and physical status of drivers. R ecognising the importance of drivers’ • Accident scenarios in India well being, DP World Nhava Sheva – Causes of Accidents recently conducted a workshop • Following distance rule according on “Defensive Driving Training”. to the “Second law” • Importance of time and speed The workshop delivered awareness and factors.Charles Haine Global Environmental Manager skills on safe driving techniques along with • Hazards of night driving.C harles Haine recently joined the background, I am relishing the opportunity exercises that help tackle problems that • Effect of Centre of Gravity (CG), Global Safety and Environment to apply my environmental knowledge in arise due to prolonged driving hours. Centrifugal force, Momentum, team as Global Environmental the dynamic ports / stevedoring industry. Roll over & Skidding.Manager. Based initially in the London From the very top, there is a desire to Practicing yoga was among the • Driving in Blind Spot.office, Charles will be responsible for integrate environmental thinking and exercises encouraged in an effort to • Motor vehicle Rules & Regulations,developing a global environmental develop tools to enhance all aspects of our improve the mental and physical state of Road Markings, Lane control,strategy, integrating environment factors business. One challenge is to put DP World mind. ‘Yoga is not just about stretching Importance of Seat Belts, Headinto existing safety procedures / systems on the environmental map and we will and relaxing,” said the workshop trainer. Rest and Air Bagsand promoting leading environment work hard to get there. “It is a concept or method to attain • Hazards during Adversepractices across the company. He will physical and mental health, thereby weather conditions includingalso support the regional and business “The essence of my role is to advise bringing about a balance to a busy and Hydroplaning.units’ Safety and Environment Advisors. and support whilst being an internal stressful workday. It further improves and external lobbyist driving progress, flexibility, builds strength and relieves“Coming from a project management catalysing employees and executives.” back and shoulder pain,” he added.Connexions Issue 9 | July 2008
  7. 7. SAFETY AND ENVIRONMENT MATTERS 7 World Environment Day SCO Region Mundra International Container Terminal – MICT Theme: Grow more trees, cut no trees Employees and their children gathered at MICT township gate and marched though the township clusters, commemorating the occasion. Nhava Sheva International Container Terminal – NSICT Nhava Sheva’s focus this Environment Day was towards a more environmentally friendly terminal. Awareness of global warming, depletion, of natural resources and disaster prevention was highlighted in CEO, Capt. Dastoor’s message. “Environmental and safety awareness is a continuous process of appreciating and taking steps to care for our Earth,” he said. APC Region Laem Chabang International Terminal – LCIT Striving towards an environmentally friendly terminal is one of LCIT’s key focuses. The company has completed exhaustive studies to find ways to reduce the terminal’s energy consumption. LCIT is considering several equipment enhancements and changes to reduce carbon dioxide emissions. On the other hand, to generate more oxygen into the atmosphere and to help reduce global warming, it is the terminal’s drive to hold a series of tree-planting events. Plans and approvals are underway for a small park and recreational area between B5 and C3 terminals. DP World – Head Office At the Head Office, DP World launched a successful Green Week Programme which addressed the importance of protecting our environment. In his message, CEO Mohammed Sharaf said, “By being aware of your activities and how they can impact the environmental, and taking action at work and at home, you can make a positive difference towards sustainable living.” During the week educational messages were sent out daily, offering tips on environment awareness both at home and in the workplace. Recycling bins was installed in various locations on the floor and reusable jute shopping bags were distributed. AMR Region In its drive towards environment-friendly initiatives, the Americas is focusing on proactive management techniques to reduce harmful environmental impact in four key areas - air pollution, water pollution, ground pollution and waste management. In alignment with corporate Safety and Environment policy, the region’s target is to be ‘accreditation-ready” for ISO 14001 (on Environment Management Systems) and ISO 18001 (on Occupational Health and Safety) in 2009.No to NicotineT he decision to start a ‘smoking-free provide an employee wellness programme. campaign’ in our facility in Thailand Matthew Hoag, the CEO of LCIT, said, “We was brought about by employees’ hope that by providing this awareness onhealth concerns and the drive to reduce the dangers of smoking we can help ourfire and accident risks at the workplace. staff to give up this habit and also prevent potential accidents in the terminal.” In the month of June, Laem ChabangInternational Terminal (LCIT) initiated this NINE TIPS TOWARDS Acampaign with a series of educationallectures, training and other useful aids to SMOKING-FREE ENVIRONMENThelp those who wished to stop smoking. • Force yourself to stop or avoid Managed by the Human Resources smoking.department at LCIT, the first step of • Set a date in your mind to stopthe campaign was directed towards smoking.discouraging employees from smoking. • Throw away anything related toWith inputs from staff, tips to help quit smoking.smoking were designed into a flyer and • Tell your friends of your decision.posted on the terminal’s bulletin boards. • Replace smoking with drinking juices. • Drink lots of bottled water initially. This initiative was further brought • Say “NO” to smokingon as part of the Fatal Risk Standards to Connexions Issue 9 | July 2008
  8. 8. 8 AROUND DP WORLDEveryone is in ‘Customer Service’Customer service is an attitude which must be adopted by every one of us and notbe confined to an attribute of the commercial and customer service teams only. D elivering the best The Structure of Customer Service customer service in the industry is one of our key strategic objectives. DP World has been able to build an excellent reputation in this regard and needs to keepbuilding on this in the future. This canbe successfully achieved through eachand everyone’s unwavering commitment. Our philosophy of doing business isbased on reinforcing our commitment toour customers through:• Excellent operational performance• Adding value to our customer’s business• Maintaining a close relationship with our customers• Demonstrating goodwill and an appreciation for our customer’s business• Developing winning teams who can make the above possible Sustaining an impressive customer service Customer service is also about planning new technologies such as Radio Frequency culture is always a challenge, requiring and anticipating the future needs of our Identification Device (RFID). Being ready Customer service is an attitude which constant training, monitoring, reminding, customers, meeting their needs today and proactive should help us in adapting tomust be adopted by every one of us and coaching and feedback. If nourished well, and also capitalising on future service change even faster, which is a reality of ournot be confined to an attribute of the it will become the soul and spirit of the opportunities DP World has done this in the world.commercial and customer service teams organisation, which will differentiate us past with our development of tandem cranesonly. from the rest of the world. and we will need to do it again as we adopt Anwar WajdiDP World’s largestinvestment in theUK takes offLondon Gateway will offer a port-centric logistics platform of a sizeand scale unique in the UK DP World senior management and the London Gateway teamT he recent issuance of the Harbour Government’s approval is a great result for and the development is the largest single businesses the opportunity to move away Empowerment Order to London London Gateway. It represents a major employment creation project in the UK for from conventional distribution methods Gateway has seen one of the UK’s milestone for the project.” the past seven years. and benefit from enhanced supplybiggest infrastructure project come off the chain management and more efficientdrawing board and set to become a reality. During the visit, Mohammed Sharaf Describing how the combined port and environmentally friendly ways was shown the significant sustainability and park will deliver unique benefits of distributing goods. We’ve secured DP World CEO Mohammed Sharaf and and environmental benefits of the business for customers, London Gateway Chief excellent interest from shipping lines andsome of his senior team visited London model. London Gateway will offer a port- logistics park customers and now that weGateway again in May, receiving an update centric logistics platform of a size and scale are an official UK Harbour Authority, weon the development and welcoming new unique in the UK, delivering the highest “We’ve secured excellent plan to move swiftly to the next stagesLondon Gateway staff to the DP World team. standards of automation and efficiency to interest from shipping lines and of development.” handle 3.5 million TEU per annum. logistics park customers and The project, one of DP World’s largest Accompanying Mohammed Sharafinvestments outside Dubai, will be the only In addition to a major deep-sea facility, now that we are an official UK on the site visit were Anil Wats, Executivenew deep sea port in the UK for the past London Gateway will provide 9.5 million Harbour Authority, we plan to Vice President & Chief Operating Officer;25 years. The development will also square feet (880,000 sq metres) distribution move swiftly to the next stages Yuvraj Narayan, Chief Financial Officer;incorporate Europe’s largest logistics park facility, with excellent connectivity within Arif Al Dehail, Senior Vice Presidentintegrated within the site. 25 miles (40.2 kilometres) of London. of development.” Operations; Flemming Dalgaard Senior With this, London Gateway will become Vice President and Managing Director Touring the 1,850 acre (approximately the single largest destination point for Executive Simon Moore said, “By – Europe and Russia region and Adnan748 hectares) site and 2.7 kilometre quay deep sea cargo in the UK. More than integrating the port and logistics park, Al Abbar, Senior Vice President Planningline, Mohammed Sharaf said, “The UK US$3 billion is being invested by DP World London Gateway will offer global and Development.Connexions Issue 9 | July 2008
  9. 9. AROUND DP WORLD 9 Longest vessel visits DP World Jebel Ali ALERT AND FAST FACTS RESPONSIVE SEAMANSHIP • Name: Grete MAERSK. • Length: 367 m. • Width: 43 m. • Draft: 15 m. • Handled by: 4 Tandem Lift Gantries. Coast Guard emergency response I t was an uneventful day at sea Tension gripped them on not sighting the for the crew of coastguard vessel cadet, and they continued seaward. It was NSICT-IV, until Cadet Rahul Pandey, there, in the vicinity of the channel buoy, a navigational apprentice at a nearby about a kilometre from shore, they sighted institution, decided to cool off from the the struggling, half-drowning cadet trying scorching Mumbai heat with a dip in the to stay afloat. Pulling alongside, they threw sea off Nhava. However, caught in the a lifebuoy and hauled the young man on ebb, he drifted into the main stream at board. With prompt medical aid following 3 to 4 knots. As the locals looked on the rescue, he was soon safely returned to helplessly, Rajendra Padte, the eminent his training institute, none the worse for his heritage activist of Elephanta Island sent ordeal. an SOS to the NSICT boat master, Ruhul K. DP World Nhava Sheva is not just Ruhul and the boat Engineer, Anil about efficiency, throughput and Yadav, cast off the moorings and cut productivity. Ruhul and Anil have shown through the waters in search of Rahul, that safety does not stop at the terminal initially presumed to be in the Nhava inlet. gate or the wharf.The new internalcommunications brandAdriana Bottiglieri and Ricardo Ferreyra Marine crew at Jebel AliI commended nternal communication is crucial to worldwide. They are intertwined and placed every organisation and more so to one over the other, which reminds of the DP World where our business as a ripples that form in the water when youglobal marine terminal operator covers throw a pebble into it. This conveys the idea I29 countries. Using the right messages, that energy ‘expands’ concentrically, and the n a letter of appreciation to the night departure from the port. Pilot Duttatools and vehicles has driven this possibilities to go forward and multiply.” Marine Department of DP World was quick to respond to the emergencycommunication worldwide. To enhance Jebel Ali, Capt. James Rodgers, Master radio call and the drowning crew memberour communication and underline our Their creative artwork won the prize of Maersk Georgia, highly commended was safely returned to the vessel. “The“One DP World”, we decided to develop £1500 and a special commendation from the staff’s alertness and skill. actions of Mr. Datta and the pilot boatan internal communication “brand” that CEO MOhammed Sharaf. crew reflects positively on all Jebel Aliwould tie all our company communications A crew member of the Maersk Georgia Mariners and on the Merchant Marinetogether and reflect our brand values. The new design will be used in all internal fell overboard during the vessel’s late Service in general”, said Captain Rodgers communications, adapted as necessaryRather than go to an external designer, into a family of brands. The Corporatewe tapped into the creative talent of our Communications Department will send out thepeople and encouraged them to submit guidelines to all business units in due course.their designs for ‘Connexions’. Numerousentries poured in from around the world. Adriana Bottiglieri studied Literature andThe most ingenious idea came from our is a Spanish teacher too. She has beenterminal in Argentina - Terminales Rio de la working with TRP since 1999 and is inPlata (TRP). Adriana Bottiglieri and Ricardo charge of Internal Communication andFerreyra created a smart design conveying Training. She is married to Javier and hasthe interconnectedness of our organisation. two sons Lorenzo and Octavio.In their submission they said: Ricardo Ferreyra has been working with“The word ‘Connexions’ conveys the idea of TRP since the year 2000. He is a captainarms extending to embrace the world. The and Deputy Commercial Manager. Ricardolight blue color symbolises water, which is is married to Alejandra and he has threethe medium that connects DP World ports daughters Andrea, Laura and Mariana. Connexions Issue 9 | July 2008
  10. 10. 10 IN FOCUS The Finance Department From a local operation, to a leading global operator and then to a publicly listed company, the Finance Department at DP World has grown ‘alongside’ the company’s expansion in leaps and bounds. E xpanding its resources are, the flow of accounting activities and progressively, the Head Office financial information does not stop; and we, Finance team now consists of in finance and accounting, have to account over 35 adept and professional for it all on a monthly basis. Thus, we had team members handing routine very little time to pull it all together and accounting roles to budgeting, obviously still a huge task ahead of us. financial analysis, insurance, tax and treasury and now investor relations. Immediately after each acquisition, we established separate processes to Chief Financial Officer and Board account for each new area before group Member Yuvraj Narayan and his army consolidation, and simultaneously of men and women have meticulously embarked on merging all accounting shaped the finance function at DP World processes across the group into to meet the financial needs of an ever head office finance and accounting growing business empire. functions. This was done by defining and implementing new group “It’s a simple combination of four accounting processes, identifying system functions; which together gives us an requirements and, of course, the type ideal business matrix to help us run and of resources and professionals that we meet the financial requirements of the needed to carry out the work ahead. company,” says Yuvraj. The four chiefs With the help accounting/finance staff of these functions, all veterans in their from the acquired businesses, we were own field, include Saeed Shahsavarani, able to jointly cross-train and add more leading the Finance and Accounting professionals to the group in an orderly operations; Ross Smith, head of Internal and focused manner. We have been Yuvraj Narayan, Chief Financial Officer and Board Member Audit; Fiona Piper, leading Investor very fortunate to be able to attract Relations and Stephen Bishop head of more talented people to DP World HO The Present Education is our greatest challenge. Treasury and Tax. Each function has accounting since 2005. Our current Q3: With our present complex (full We are introducing the international the support of team players who are dedicated group, their hard work and ownership, government ownership & JVs) investment community to the worlds equally professional and committed. focused efforts are the main reasons we and fast paced competitive environment, only listed global container port have been able to meet all the recent how effectively does Internal Audit operator, with limited understanding The Past challenges. We are now heavily focusing execute the Internal Audit Charter? of the sector and no similar companies Q1: With the strategic acquisition of CSX on efficiency of our processes, fine- to compare us with, the investment World Terminals (CSX WT) in 2005 and then tuning the consolidation steps, and the Ross: Our Annual Audit plan is based community seek detailed understanding less than 18 months later the acquisition underlying reporting timelines, required on a risk assessment of each of over 80 of how our business operates, what of P&O in 2006, DP World’s portfolio grew both internally and externally, to ensure different DP World business units and drives growth and profit, what extensively across the globe, how did the our HO finance and accounting group cost centres. We formulate an annual investment we make and of course, Finance and Accounting function deal this continues to meet the challenges ahead. audit plan with the aim that each major what is happening in the container dynamic change? or higher risk business will be subject market today. Q2: How did the function of Treasury and to an internal audit every two years Yuvraj: We were fortunate to have Tax go forward during these acquisitions? and the smaller businesses each three In addition, the business is experienced professionals in all the years. However this plan is constantly required to report matters of a Finance disciplines from the individual Stephen: During the last two years, the reappraised to take account of significant material nature to shareholders. This Dubai International, CSX and P&O Treasury team has successfully delivered a business change or new acquisitions and means working closely with Group groups, many of whom have taken up wide variety of funding arrangements for to accommodate senior management Corporate Communications and the group finance roles in the combined the group including international bonds, requests. Our JV companies welcome Company Secretariat to ensure that entity. The wider geographical spread of corporate loans and formal ratings and our internal audits as they recognise the our shareholders are kept informed of the combined group meant our teams probably undertaken as wide a variety of benefits we bring, particularly guidance financial and operational information had to recruit skills for locations and schemes as some Treasury departments in in best practice across the group. ahead of any public announcement. systems not previously covered and we large international companies complete have been successful in finding people to in 10 years. The Tax group has members in A pride I have in our internal audit staff The Future enhance our team. Going forward, this Dubai, UK, Australia, and Hong Kong with is their ability to adapt to frequent schedule Q5: And the final question to all suite of skills and experience will give us international tax knowledge built over changes and to work effectively with the – while we develop our capacities in a strong base to develop our financial many years of operating in locations around many diverse languages and cultures we TEU, how will the finance team and management reporting systems the world. However, we always seem to have across the DP World group. develop their capacity to anticipate to meet the demands of our public be going somewhere new and so access to future opportunities and risks? company status and growing portfolio. outside advice is always very useful. The As the business grows, the Internal Audit Treasury and Tax teams have thoroughly department will inevitably expand but in the Saeed: By having a comprehensive set- Saeed: This was indeed a challenge. As enjoyed having their experience tested to meantime we maximise our service through up and efficient accounting processes you know, regardless of what stage of the full and the challenges of quickly getting regular training, up to date audit processes in place, we can stay focused and integration/process implementation we to grips with new structures. and audit tools, and drawing on our responsive as our businesses grow. partners e.g. KPMG, Government auditors I believe our well defined functions and Dubai World Group Internal audit. and detailed accounting processes will continue to help us meet future After an audit we regularly opportunities and anticipate and communicate with the business unit in minimize risks as our growth continues tracking progress in resolving audit issues. into the future. Q4: As a DIFX listed company, what are the Conclusion challenges you face in the local and global In summary, from strategy to market? execution, the Finance Department at DP World is entrusted with the Fiona: As the first Dubai government task of safeguarding the company’s owned company to list on the DIFX DP assets, implementing procedures and World is leading the way in relation to systems and ensuring compliance with international standards of corporate regulatory and statutory obligations – a governance, the regulatory environment huge responsibility, but all in very safe Bottom from left to right : Ross, Fiona, Stephen and Saeed and investor relations. hands.Connexions Issue 9 | July 2008
  11. 11. COMMUNITY CONNEXIONS 11DP World’s UAERegion marksInternationalThalassemia DayD P World’s UAE Region is undertaking cooperation with the Blood Bank in the a major community effort targeted Ministry of Health’s Al Wasl Hospital and at the debilitating and sometimes the Thalassemia Centre.fatal genetic blood disorder Thalassemia. Expressing his support, Mohammed Laem Chabang International Terminal, Thailand Thalassemia causes anemia and in the Al Muallem, Senior Vice President One Baht formost chronic cases, patients must undergo and Managing Director- DP World’sblood transfusions every four weeks. It UAE region, said after donating bloodtends to be found in individuals whose himself, “DP World is deeply committedfamilies come from the Mediterranean to its corporate social responsibility andregion, the Middle East, Africa, and unwavering support for the well-being of every TEU movedsometimes Asia. our society. “It is our endeavour to “It is our endeavour to support initiatives that are meant to help our support initiatives that fellow human beings. It is out of this D concern that we dedicated one full day to P World’s hard working operation Examples of some of the projects that are meant to help our collecting blood donations and spreading in Thailand, Laem Chabang will benefit from this initiative include fellow human beings.” awareness among employees about the need to step up the fight against International Terminal (LCIT), has put its volumes to work for charity Pattaya Orphanage, the Karunyawet Home for the Disabled, the Pra Baht Nam Pu Thalassemia and save the lives of the in a new fundraising initiative. temple for AIDS victims and ten schools in The UAE region has created an patients.” the Chonburi area.awareness campaign and has also Committed to becoming a containerundertaken a blood donation drive to The UAE Region has also launched terminal operator that is actively aware of its Along with these donations, LCITaid Thalassemia patients. Employees a Thalassemia Awareness Initiative by responsibilities to the community, LCIT has also plans to turn its annual golf andfrom various departments and sections co-sponsoring an Awareness Funfair in decided that for every TEU moved through its bowling tournaments into charitableat the flagship terminal of Jebel Ali took conjunction with the Dubai Thalassemia terminals one Baht (around 3 US cents) will be events through which its customers canpart in the campaign which was held in Society. added to a charitable account. participate in helping and contributing to the community. These events – ‘Charity The LCIT Board has approved a sizable Games’, as LCIT calls them – will strengthen budget dedicated to charitable causes. (For the company’s relationship with customers context, in Thailand a 100gm serving of rice while also providing fun for all and costs around 3 Bahts). support for some very worthy causes. DP World attends to children in need I n celebrating International Day In its first set of actions, the social of the African Child, DP World committee formed by DP World has targeted Dakar has shown its commitment eight institutions, including four Islamic to one of its newest communities schools offering free education to homeless by contributing to education and children, two orphanages, one school for the health institutions benefiting deaf and dumb,one primary school in the disadvantaged children in Senegal. port area and one hospital that specialises inMohammed Al Muallem, Sr. Vice President and Managing Director, DP World’s UAE region donating blood to support the campaign the treatment of cancer in children.Children with special needs get valuable supportH ighlighting the need to support treatment and care for children with humanitarian activities and health mental and physical challenges. care for children with special Both centres focus on creating aneeds, Dubai World companies, DP natural environment for the childrenWorld’s UAE Region and Dubai Security to encourage the development of theirServices (DSS) presented cheques to abilities and be more independentlyRashid Paediatric Therapy Centre and involved in the society.Dubai Centre for Special Needs. Mr Iqbal Khoory, Vice President Financial contributions were made Global Procurement, DP World said,during the recent visit to the centres by “Our decision to support the centresa joint delegation from DP World’s UAE stems from DP World’s commitmentregion and DSS. The delegation toured to community development. Thisboth the centres and attended a detailed contribution to the centres will helppresentation of their activities. provide better care to these special children, help them overcome their Rashid Paediatric Therapy Centre and disabilities and participate in theDubai Centre for Special Needs provide building of our society.” Connexions Issue 9 | July 2008

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